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“Good stay, OK service” 4 of 5 stars
Review of Aloft Arundel Mills

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Aloft Arundel Mills
3.0 of 5 Hotel   |   7520 Teague Road, Hanover, MD 21076   |  
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$10 Breakfast Credit
Ranked #6 of 14 Hotels in Hanover
Certificate of Excellence
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good stay, OK service”
4 of 5 stars Reviewed July 24, 2014

I didn't have any problems with this stay. The service checking in was easy and friendly. The beds were clean and comfortable which is important and everything in the room worked fine. However the request for extra pillows was never received and we had to go down hours later for them. We had to pick up my sister from the airport and we used the shuttle to do so, the driver did seem very annoyed with his job. I'll definitely stay here again I could have been there on an off day, I had a good weekend so other than that everything was fine.

Stayed July 2014, traveled with friends
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378 reviews from our community

Traveler rating
    171
    73
    74
    32
    28
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70
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91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Any
English first
San Antonio
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed July 24, 2014

We thoroughly enjoyed our stay because of the friendly staff. We were greeted with a smile when we walked in and were thrilled that we could check into our room before noon.
The room was clean and well equipped and the housekeeping staff was very accommodating when we asked for extra towels.
The shuttle bus was a great way to get to and from the casino and both of the shuttle bus drivers were extremely helpful courteous.

Thank you for a relaxing stay,

Connie and Charlie

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, Georgia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 24, 2014

They left us standing at the airport for over two hours waiting for their shuttle. They double charged our credit card. When we complained the employee reply was, "Bad things happen in three's so you better watch out for what is next" no joke. That is a direct quote from a staff member. There are many other options in that area. I would choose another hotel.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review, August 6, 2014
Dear Bruce M,
Thank you for your review. It’s certainly important to our team to deliver exceptional service, and we sincerely apologize this was not your experience as what you did experience is very rare for our hotel. What you described is unacceptable, and we will discuss your comments with our team to ensure guest experience is improved in the future. We hope you will give us another chance to make this experience up to you. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 21, 2014

I just wanted to thank Jimmy C for his great customer service during my surprise stay-cation that my friend planned for my birthday! We stayed at the hotel on July 2nd to start my birthday celebrations promptly at midnight :-) Jimmy C was the shuttle driver that evening and went above and beyond his duties driving us around! The hotel was great, nice atmosphere, great rooms, and perfect location for a quick mini stay-cation!

Thank you for an awesome experience Jimmy C you made our day!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review, August 5, 2014
Dear Linette C,
Happy belated birthday! We are thrilled you spent your special day celebrating with us and we are happy we made it memorable. We will congratulate Jimmy C on his outstanding service to make your stay the best, and we hope you return for another stay-cation soon! All the best.
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1 review
5 of 5 stars Reviewed July 17, 2014

Never have I stayed at such a reasonably priced hotel and been so overwhelmed with the kindness and willingness to make my stay the best it could be. Free shuttle to local entertainment 24/7. An amazing and relaxing lobby. Rooms are very contemporary and functional. One of the softest beds I have ever slept on. Best of all if you need anything just ask I have never stayed anywhere other than the Ritz Carlton that went so out of there way to make it happen.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington, West Virginia
1 review
5 of 5 stars Reviewed July 16, 2014

Phoned the hotel for information about local area and attractions. Spoke with a wonderful, very informative, helpful young lady named Lisa. She answered all my questions, was very patience with my note taking and repeating information about attractions, and suggestions. By the time I was done speaking with her I looked no further. She gave me an great price for my 2 night stay and made me want to come and stay there. I am looking very forward to my anniversary get away and can't wait to get there. Thanks again Lisa...

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philadelphia, pa
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 9, 2014

Newer hotel that is trying to be hip and pulls it off decently well. When you first enter, you get the feeling like you're entering a college dorm building, with the circular "front desk" area in the middle of the space. On the plus side, this hotel is VERY convenient to the Arundel Mills Mall, and the Maryland Live Casino, which was the purpose of my visit. On the downside, the room is quite small, and the largest problem for me is that the curtains are not as light-blocking as they should be. After a very late night of poker playing, I expect the room to be TOTALLY dark until I open the curtains, so that I can sleep in. A decent amount of light comes in, causing for an early awakening. I won't stay here again for this reason.

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Aloft Arundel Mills

Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Arundel Mills 3*
Number of rooms: 42
Official Description (provided by the hotel):
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
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Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Hotel Arundel Mills

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