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“Gets Worse every stay” 2 of 5 stars
Review of Aloft Arundel Mills

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Aloft Arundel Mills
3.0 of 5 Hotel   |   7520 Teague Road, Hanover, MD 21076   |  
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Ranked #6 of 14 Hotels in Hanover
Norwood, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Gets Worse every stay”
2 of 5 stars Reviewed November 21, 2013

I have stayed here for 6 weeks straight now, and almost every week I am more disappointed then the previous. I honestly have never complained about a hotel before, but some of the small things here are ridiculous. Monday night this week I showered and the soap fell onto the drain, so obviously I am not reusing it and threw it in the trash. Next day when I come back, the SAME SOAP was taken from the trash and put on the sink! How hard is it to put a new bar in and god forbid not take it out of the trash! This morning I left the card on my bed to change the sheets, but I came back to find the same exact sheets on the bed since I had intentionally left clothes under the originals. I could also tell because there was hair in them!
Finally, the final night I was laying in bed watching TV around 930 when my door opens and two people try to walk in, except the door-stopper was on. How and why did they get a key to my room?! I am so disappointed with the Aloft I will never stay there again, and will be sure to recommend the same to my colleagues.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood hotels at Aloft Arundel Mills, responded to this review, November 29, 2013
Dear Tyler P,
Thank you for taking the time to share your thoughts regarding your recent stay in Hanover. We're sorry to hear your visit did not meet your expectations. We would like to speak with you personally about your stay. Please reach out to our Assistant General Manager, Jarrod, at jmanna@ltdhospitality.com. Thank you and we look forward to hearing from you.
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354 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
US
Top Contributor
60 reviews 60 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 11, 2013

As always, it was a good stay, it was booking the room on Hotels.com that was not so pleasant as they charged me two different prices. An phone price and a internet price and it was like pulling teeth to cancel one of the reservations. Getting to the room after that fiasco, it was great to know I was comfortable.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft Arundel Mills, responded to this review, November 17, 2013
Dear Kira_Kai,
Thank you for taking the time to share your feedback regarding your recent stay in Hanover. We're happy to hear you had a comfortable stay and hope to see you again soon.
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San Diego, California
Top Contributor
247 reviews 247 reviews
26 hotel reviews
Reviews in 65 cities Reviews in 65 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed October 29, 2013

I hadn't read any of the negative reviews, but I came back here in October of 2013 after a wonderful stay in June of 2010 before I was using yelp. This time, we had our wedding party stay here and the rooms were priced reasonably and it was a good location relative to Annapolis and the town we had our reception in.

The hotel itself, along with the Element hotel it's attached to is a modern, well appointed hotel. The Aloft are all suites which include full size fridges, furniture, flat screen TVs, free wifi, and even a nice little happy hour with free appetizers and free or very cheap wine and beer and a nice breakfast buffet in the morning. The service was adequate, our first night was questionable, but never had a problem the remainder of the stay. The gym and courtyard are nice- even had a fire pit; the pool is very tiny.

Ultimately, it's clean, it's modern, it's a good place to unwind, it's close to area restaurants, mall and casino and is very close to the airport and a quick drive to nicer towns like Annapolis. I say enjoy your stay!

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft Arundel Mills, responded to this review, November 1, 2013
Dear Danma11,
Thank you for your honest review. We're happy to hear you enjoyed your stay and that your guests enjoyed their time at the Aloft and Element. The free breakfast and evening reception are perks at the Element Hotel. At Aloft, we provide made-to-order breakfast options at an additional fee and small bites and signature cocktails for you to order at W XYZ . Otherwise, we're happy to hear you enjoyed our convenient location to the mall, casino, and airport. We look forward to you returning in the future.
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Crofton, Maryland, United States
Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 28, 2013

My husband and I went here the night of our wedding for a lay over while we waited for our flight the next day. The staff was unprofessional - had a smart attitude and did not want to assist us in getting food. The lines were messed up in the hotel so we could not order room service. Not to mention that we asked for any local recommendations and they told us to come down and get the menu's....
The room was nothing as it appeared on line the furniture looked like it was misplaced or maybe just not properly disigned. As soon as you come in the door there is a refrigerator in the bathroom - it looked awkward...oh and there was duck tape up around a ceiling lamp and there were water spots on the ceiling in the bathroom this was definetly not the worst but not worth the money that was paid.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 27, 2013

This property boasts a very modern design in the building, common areas, and guest rooms. Upon arrival, you’ll notice a well kept vibrant exterior which houses an urban lobby and bar area. The design of this property seems to promote relaxation. The guest services representatives behind a round front desk checked me in with speed and efficiency, although they weren’t the most personable. The gentlemen checking me in barely said hello and had more interest in carrying on a conversation with his coworker. In the lobby you’ll find a very modern bar offering a nice selection of beer and mixed drinks. Two tablet style computers are located adjacent to the front desk and are a nice convenience to guests travelling without their own. Although I didn’t have a chance to use the pool, I did notice that it too boasted a very modern design and looked to be very clean. The gym continues the modern look with bright lighting and carpeting and a nice selection of clean equipment. After looking around the property I then went up to my room. The guest rooms offer a nice use of space and are well appointed with modern amenities and designs. Blues and natural woods adorn the room with silvers and glass in the bathrooms. Upon entering the room you’ll notice the bathroom off to your right with a sliding door to the toilet and glass enclosed standup shower. I’m a big fan of water conservation but the shower heads in this hotel seem to be ultra water saving units as the water flow was minimal. I did like that the shower was equipped with stocked shampoo and body wash dispensers. The sink and vanity area was bright and offered a nice tile floor that also lead into the bathroom. Continuing into the room you’ll find a platform style bed. Those not used to firmer mattresses might need to get used to this style of bed. Unlike some other reviews I did not find any signs of bed bugs in this room. All of the rooms offer tall ceilings which give a sense that the room is slightly larger. A large flat screen TV adorns the wall in front of the bed and offered a decent channel selection. There are also input jacks that allow you to connect a DVD player or the like to the TV. Two cordless phones are in the room as well as hardwired and wireless internet. Unfortunately I was not able to utilize WIFI because I had no signal in my room, but the wired connection worked flawlessly. This should be addressed as most devices on the market no longer have network jacks. As far as sleep went, I got it the first night after getting used to a constant sound of running water seemingly coming from the ceiling in my bathroom. The second night however, I did not sleep. I heard people talking and laughing in the rooms above me and next door. Because they were not being extremely loud, I did not call the front desk. Overall, the stay was ok. Price point was inline with what was offered and was competitive to the area. Security wasn’t an issue either with this hotel as a key card is required to access any entry doors other than the main entrance.

Room Tip: Light sleeper? Try asking for a room on a floor that doesn’t have a lot of people staying on it.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belvidere, Illinois
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 18, 2013

Stayed here while in town for Baltimore Running Festival. The first night a noisy neighbor woke us at 4 a.m. with strange noises (not quite animal, not quite human). Not management's fault I guess, but the walls sure seemed thin. We had race to run in the morning so were unhappy to be awoken. The management apologized and the next night was noiseless.
The location was good--close enough to the city and Annapolis. The towels were good as were the shampoos and soaps. I did not see bugs and found the bed comfortable. The bar area was kind of trippy and the front desk staff were overwhelmed much of the time.
If they threw in a free continental breakfast, it might have helped my attitude.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft Arundel Mills, responded to this review, October 25, 2013
Dear peggymalone,
Thank you for your review. We hope you had a great time at the Baltimore Running Festival and beat your personal time in the race. We're sorry your first night's sleep was not as great as you would have liked but happy to hear the 2nd night was much better. We unfortunately do not have free breakfast, but do offer made-to-order breakfast options at Re:fuel. Thank you for your comments and we look forward to welcoming you back soon.
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Chicagoland
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 14, 2013

My first stay at an Aloft, and I enjoyed my stay a lot. The rooms are small, but I really liked the design/furnishings and the prices are competitive. The bar was nicer than most hotels at similar price points, and so was the fitness area and pool. I will definitely try Aloft in other locations now.

The guy who checked me in and the girl who checked me out were efficient, but being personable doesn't seem to be in the Aloft training manual, just piggybacking on this observation from others. Yes, the folks at some hotels may go a little overboard with "nice" - but no harm in that...

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft Arundel Mills, responded to this review, October 25, 2013
Dear Craig J,
Thank you for your positive review. We're thrilled to hear you enjoyed our stay and appreciate our urban-inspired design. Thank you for letting us know of the experience you had at check-in and checkout, while they were effecient, providing great customer service is one of our priorities and will be addressed at our next Welcome Desk team training. We appreciate your comments and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Arundel Mills

Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Hanover
#6 Romantic Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Arundel Mills 3*
Number of rooms: 42
Official Description (provided by the hotel):
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
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Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Hotel Arundel Mills

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