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“Pictures are Decieving” 3 of 5 stars
Review of Aloft Arundel Mills

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Aloft Arundel Mills
3.0 of 5 Hotel   |   7520 Teague Road, Hanover, MD 21076   |  
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Ranked #13 of 13 hotels in Hanover
Crofton, Maryland, United States
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Pictures are Decieving”
3 of 5 stars Reviewed October 28, 2013

My husband and I went here the night of our wedding for a lay over while we waited for our flight the next day. The staff was unprofessional - had a smart attitude and did not want to assist us in getting food. The lines were messed up in the hotel so we could not order room service. Not to mention that we asked for any local recommendations and they told us to come down and get the menu's....
The room was nothing as it appeared on line the furniture looked like it was misplaced or maybe just not properly disigned. As soon as you come in the door there is a refrigerator in the bathroom - it looked awkward...oh and there was duck tape up around a ceiling lamp and there were water spots on the ceiling in the bathroom this was definetly not the worst but not worth the money that was paid.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 people have reviewed this hotel

Traveler rating
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    26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 27, 2013

This property boasts a very modern design in the building, common areas, and guest rooms. Upon arrival, you’ll notice a well kept vibrant exterior which houses an urban lobby and bar area. The design of this property seems to promote relaxation. The guest services representatives behind a round front desk checked me in with speed and efficiency, although they weren’t the most personable. The gentlemen checking me in barely said hello and had more interest in carrying on a conversation with his coworker. In the lobby you’ll find a very modern bar offering a nice selection of beer and mixed drinks. Two tablet style computers are located adjacent to the front desk and are a nice convenience to guests travelling without their own. Although I didn’t have a chance to use the pool, I did notice that it too boasted a very modern design and looked to be very clean. The gym continues the modern look with bright lighting and carpeting and a nice selection of clean equipment. After looking around the property I then went up to my room. The guest rooms offer a nice use of space and are well appointed with modern amenities and designs. Blues and natural woods adorn the room with silvers and glass in the bathrooms. Upon entering the room you’ll notice the bathroom off to your right with a sliding door to the toilet and glass enclosed standup shower. I’m a big fan of water conservation but the shower heads in this hotel seem to be ultra water saving units as the water flow was minimal. I did like that the shower was equipped with stocked shampoo and body wash dispensers. The sink and vanity area was bright and offered a nice tile floor that also lead into the bathroom. Continuing into the room you’ll find a platform style bed. Those not used to firmer mattresses might need to get used to this style of bed. Unlike some other reviews I did not find any signs of bed bugs in this room. All of the rooms offer tall ceilings which give a sense that the room is slightly larger. A large flat screen TV adorns the wall in front of the bed and offered a decent channel selection. There are also input jacks that allow you to connect a DVD player or the like to the TV. Two cordless phones are in the room as well as hardwired and wireless internet. Unfortunately I was not able to utilize WIFI because I had no signal in my room, but the wired connection worked flawlessly. This should be addressed as most devices on the market no longer have network jacks. As far as sleep went, I got it the first night after getting used to a constant sound of running water seemingly coming from the ceiling in my bathroom. The second night however, I did not sleep. I heard people talking and laughing in the rooms above me and next door. Because they were not being extremely loud, I did not call the front desk. Overall, the stay was ok. Price point was inline with what was offered and was competitive to the area. Security wasn’t an issue either with this hotel as a key card is required to access any entry doors other than the main entrance.

Room Tip: Light sleeper? Try asking for a room on a floor that doesn’t have a lot of people staying on it.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belvidere, Illinois
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 18, 2013

Stayed here while in town for Baltimore Running Festival. The first night a noisy neighbor woke us at 4 a.m. with strange noises (not quite animal, not quite human). Not management's fault I guess, but the walls sure seemed thin. We had race to run in the morning so were unhappy to be awoken. The management apologized and the next night was noiseless.
The location was good--close enough to the city and Annapolis. The towels were good as were the shampoos and soaps. I did not see bugs and found the bed comfortable. The bar area was kind of trippy and the front desk staff were overwhelmed much of the time.
If they threw in a free continental breakfast, it might have helped my attitude.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft Arundel Mills, responded to this review, October 25, 2013
Dear peggymalone,
Thank you for your review. We hope you had a great time at the Baltimore Running Festival and beat your personal time in the race. We're sorry your first night's sleep was not as great as you would have liked but happy to hear the 2nd night was much better. We unfortunately do not have free breakfast, but do offer made-to-order breakfast options at Re:fuel. Thank you for your comments and we look forward to welcoming you back soon.
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Chicagoland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2013

My first stay at an Aloft, and I enjoyed my stay a lot. The rooms are small, but I really liked the design/furnishings and the prices are competitive. The bar was nicer than most hotels at similar price points, and so was the fitness area and pool. I will definitely try Aloft in other locations now.

The guy who checked me in and the girl who checked me out were efficient, but being personable doesn't seem to be in the Aloft training manual, just piggybacking on this observation from others. Yes, the folks at some hotels may go a little overboard with "nice" - but no harm in that...

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft Arundel Mills, responded to this review, October 25, 2013
Dear Craig J,
Thank you for your positive review. We're thrilled to hear you enjoyed our stay and appreciate our urban-inspired design. Thank you for letting us know of the experience you had at check-in and checkout, while they were effecient, providing great customer service is one of our priorities and will be addressed at our next Welcome Desk team training. We appreciate your comments and look forward to your return.
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Marlton, New Jersey
1 review
2 of 5 stars Reviewed October 14, 2013

Location is right across the street of a huge mall and great restaurants. Overall room, very small, cute, but the bed was horrible. My husband and I woke up with massive back pains. We are 25- 30 years old, don't suffer from back issues. The bed feels like a sofa bed, no comfort what so ever. Won't return.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft Arundel Mills, responded to this review, October 18, 2013
Dear jeanreg13,
Thank you for your online review. We're happy to hear you enjoyed our convenient location and apologize that you did not have an as comfortable stay as you would have liked. Our Aloft beds are platform beds and do take some time to get used to.
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New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 14, 2013

I was traveling for a 3 day business trip, the hotel attempts for modern chic it does an ok job. The rooms layout is not the norm, which gives it a different flare. Don't let the layout, modern boutique style furniture fool you the rooms are small. The bed was comfortable, rooms were clean (I didn't experience any bugs). The staff was nice, helpful.
The location is great, across the street from Arundel Mills, which has a huge mall and casino. There surrounding area also has lots of shopping malls, with multiple food options.
This hotel is on the same property as the Elements hotel, which is less chic but better quality.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft Arundel Mills, responded to this review, October 18, 2013
Dear jdmrent,
Thank you for choosing Aloft Hotels. We're glad you enjoyed your room and our convenience location to Arundel Mills Mall, Maryland Live Casino and other area shops and restaurants. Thank you for sharing and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 9, 2013

room looked good but small, nice bed till I got in it and had bugs running all over the bed, thank god my wife did not see it. noise all night, and did not even have coffee in the morning. The staff help was so so.

Room Tip: unless they have made major chances do not book a room here
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft Arundel Mills, responded to this review, October 18, 2013
Dear thomp56,
We're sorry to hear your recent stay did not meet your expectations. We have lerted our respective departments. Just to assure you, we do schedule regular maintenance exterminations. Thanks for sharing and we hope this experience does not deter you from trying us out again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Aloft Arundel Mills

Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Arundel Mills Hotel
Aloft Hotel Arundel Mills
Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 13 hotels in Hanover
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Arundel Mills 3*
Official Description (provided by the hotel):
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
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