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“Suspect & Unproffesional” 1 of 5 stars
Review of Aloft Arundel Mills

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Aloft Arundel Mills
3.0 of 5 Hotel   |   7520 Teague Road, Hanover, MD 21076   |  
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Ranked #6 of 14 Hotels in Hanover
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
“Suspect & Unproffesional”
1 of 5 stars Reviewed July 7, 2013

We arrived at the hotel after making reservations the previous day; when we got there they did not have the room we reserved and they made accommodations with another hotel next door. This was after standing around for like 15 minutes; the person in the lobby also took my license and credit card, then left to go into a different room and left both items UNATTENDED,

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, July 16, 2013
Dear colelc1975,
We apologize for the check in experience you had at our hotel. In situations when we are sold out, we relocate our guests to stay at our sister property next door. Please know that you can always contact me personally at pahmed@ltdhospitality.com in the future should your travel plans ever take you back to Hanover.
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354 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
Cleveland, Ohio
Top Contributor
62 reviews 62 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 25, 2013 via mobile

Picked this hotel due to location to everything + closeness to downtown Baltimore. Aloft was across the street from Arundel Mills mall which contained the Maryland live casino and several chain restaurants and a Wal-Mart. Oh also a Safeway grocery store and a few banks were over there. The staff was excellent and I met the manager ..all staff were very personable and always greeted me when I arrived or went out for the day. The bathroom had a walk in shower with shampoo and soap dispensers in the shower. Decent sized flat screen tv, comfy bed, fridge and iron in the room. Hotel had a bar and pool table..when I arrived they were shooting a photo shoot in the lobby area. Pretty trendy hotel, younger guests and their sister hotel The Element was next door and there was also an outdoor patio in between the hotels. Great stay!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
52 reviews 52 reviews
44 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 22, 2013

well, i was expecting the rooms to be terrible based on my first impression, front staff more interested in gossiping amongst themselves then customer service, blaring techno music and drunk people partying in the lobby. Suprisingly quiet rooms, comfy bed -- ok ish room, but each day snotty staff, it was scraingly consistent! Great location for what we needed, nice running area to get out, would likely hit one of the more reputable brands if back in the area again

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, June 27, 2013
Dear Kamala69,
Thank you for taking the time to comment about you recent stay at Aloft. Great customer service is very important to us and we sincerely apologize that we failed to meet your expectations. Please contact me at pahmed@ltdhospitality.com to discuss your experience further. We hope you'll give us another chance should your travel plans bring you back to Hanover. Take care!
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Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 10, 2013

Hip hotel right by mall, grocer, and food! Staff was great to work with especially Tony. It was just my daughter and I so the room was great and my daughter loved how "fashionable" it was. They do have a shuttle which was wonderful! Will stay at an Aloft hotel again.

Stayed June 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, June 12, 2013
Dear Ashley A,
We really appreciate your comments, thanks for sharing! We're delighted that you and your daughter enjoyed your experience at Aloft - even noting our "fashionable" decor. We'll be sure to share your comments with Tony! We hope you'll come back to see us when you're next in Hanover.
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san francisco
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 5, 2013

Want to see a hotel that has everything going for it, except the apathetic staff? Welcome to Aurndel mills.

Call the front desk staff -- no power to make decisions, no phone numbers for managers, no clue how to call the corporate office and they run the entire hotel with no management until 2PM. Leave a message for a manager. Who cares? they won't call.

Stay at the element next door -- far better experience.

I will NEVER stay at this hotel again.

Room Tip: Walls are paper thin -- request a location at the end of the halls
See more room tips
  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, June 26, 2013
Dear a11424,
We are so sorry that you did not enjoy your experience at our hotel. Great customer service is very important to us and we would like to make this experience up to you. Please contact me at pahmed@ltdhospitality.com to discuss your stay further. We sincerely hope the rest of your visit in Hanover was a good one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
D.C.
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 29, 2013

Great hotel and part of the Starwood family! However, if there are available rooms next door at Element, stay there. This holds particularly true if you are traveling with others in your party.

Everything about Aloft is wonderful (rooms, beds, service, lobby amenities) except one: The bathroom is separated by a sliding wood "pocket" door from the bedroom area. The door does not lock, nor does it seal at the top, bottom and sides like a typical bathroom door would. This can lead to some *ahem* interesting situations, unless you are by yourself in the room.

I have stayed at different Alofts by myself, with my father-in-law and with my wife. I would only stay at one again if it was (a) the only option available or (b) I was traveling alone. Again, they are GREAT hotels for traveling alone!

Also, this location, much like Element next door has a complimentary shuttle to Arundel Mills Mall and Maryland Live! Casino.

Room Tip: If you are traveling with others, stay next door at Element. If you are traveling alone, this is the...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 20, 2013 via mobile

If you are looking for a reasonable rate & decent rooms---this works just fine. If you are looking for plush accommodations---no. The hallways needed sweeping and the furniture in the lobby seemed a bit "tired". The bar in the lobby made a FABULOUS Cosmopolitan and the service at check in was very good. Anyone working the front desk during the entire weekend was very helpful and polite.

Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, May 24, 2013
Dear Pesmith929,
Thank you for taking the time to comment about your recent stay at Aloft Arundel Mills. We are delighted that you enjoyed our service and w xyz bar during your stay. We hope you'll come back to see us - and enjoy our Cosmopolitan - on your next trip to Hanover.
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Additional Information about Aloft Arundel Mills

Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Arundel Mills 3*
Number of rooms: 42
Official Description (provided by the hotel):
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
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Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Hotel Arundel Mills

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