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“Nice hotel -- AWFUL staff” 1 of 5 stars
Review of Aloft Arundel Mills

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Aloft Arundel Mills
3.0 of 5 Hotel   |   7520 Teague Road, Hanover, MD 21076   |  
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Ranked #10 of 13 Hotels in Hanover
san francisco
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Nice hotel -- AWFUL staff”
1 of 5 stars Reviewed June 5, 2013

Want to see a hotel that has everything going for it, except the apathetic staff? Welcome to Aurndel mills.

Call the front desk staff -- no power to make decisions, no phone numbers for managers, no clue how to call the corporate office and they run the entire hotel with no management until 2PM. Leave a message for a manager. Who cares? they won't call.

Stay at the element next door -- far better experience.

I will NEVER stay at this hotel again.

Room Tip: Walls are paper thin -- request a location at the end of the halls
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, June 26, 2013
Dear a11424,
We are so sorry that you did not enjoy your experience at our hotel. Great customer service is very important to us and we would like to make this experience up to you. Please contact me at pahmed@ltdhospitality.com to discuss your stay further. We sincerely hope the rest of your visit in Hanover was a good one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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265 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
D.C.
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 29, 2013

Great hotel and part of the Starwood family! However, if there are available rooms next door at Element, stay there. This holds particularly true if you are traveling with others in your party.

Everything about Aloft is wonderful (rooms, beds, service, lobby amenities) except one: The bathroom is separated by a sliding wood "pocket" door from the bedroom area. The door does not lock, nor does it seal at the top, bottom and sides like a typical bathroom door would. This can lead to some *ahem* interesting situations, unless you are by yourself in the room.

I have stayed at different Alofts by myself, with my father-in-law and with my wife. I would only stay at one again if it was (a) the only option available or (b) I was traveling alone. Again, they are GREAT hotels for traveling alone!

Also, this location, much like Element next door has a complimentary shuttle to Arundel Mills Mall and Maryland Live! Casino.

Room Tip: If you are traveling with others, stay next door at Element. If you are traveling alone, this is the...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 20, 2013 via mobile

If you are looking for a reasonable rate & decent rooms---this works just fine. If you are looking for plush accommodations---no. The hallways needed sweeping and the furniture in the lobby seemed a bit "tired". The bar in the lobby made a FABULOUS Cosmopolitan and the service at check in was very good. Anyone working the front desk during the entire weekend was very helpful and polite.

Stayed May 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, May 24, 2013
Dear Pesmith929,
Thank you for taking the time to comment about your recent stay at Aloft Arundel Mills. We are delighted that you enjoyed our service and w xyz bar during your stay. We hope you'll come back to see us - and enjoy our Cosmopolitan - on your next trip to Hanover.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 8, 2013 via mobile

Upon entering the lobby, I was warmly greeted and received requested information. From there, it was downhill from there. Internet code never worked. Front desk phone was constantly busy. When I needed anything, I had to go downstairs to the lobby. The bed and pillows are the worst. I finally gave up trying to sleep and got up at 3:45am. As I am reading the paper sitting on the bed, I noticed a medium sized insect walking across the bed.
Needless to say, I won't be back

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, May 10, 2013
Dear JMWtrave,
We are so sorry that you did not enjoy your stay at our hotel. We clearly did not meet or exceed your expectations. Please contact me at pahmed@ltdhospitality.com to discuss your experience further. We sincerely hope the rest of your stay in Hanover was a good one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed April 29, 2013 via mobile

My group of Friends and I every 90days do a Couples retreat. Our First one of 2013 was 3 months ago. We had a FABULOUS time.. We met Dominique C at the Front Desk and she was amazing in making sure that any issues and everything we needed was taken care of. Unfortunaly Dominiqe was off this past weekend and out stay was not good at all.. Lobby Music was way to loud at night, Front Desk Female was not at all as professional and pleasent as Dominique.. She was EXTREMELY loud. We had a great time but I think all new front desk agents should be trained by the same person to ensure a quality experience EVERYTIME..

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, May 3, 2013
Dear Dropeland,
Thank you for choosing our hotel during your recent visit to Hanover. We are sorry that we did not exceed your expectations this time around. Your review will be shared at our next team meeting. We hope you’ll come back to see us on your next couples retreat so that we can make this experience up to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Marlboro, Maryland
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 of 5 stars Reviewed April 21, 2013

The hotel advertises a 24 hour shuttle service. Six people were left stranded by the Hotel's shuttle service at 1:40am. Dont stay at this hotel if you need shuttle service. I had to call SPG customer service to get resolution because no one from the hotel called me to explain. A manager on duty Jose promised to call me but he did not despite my leaving my cell pphone number with him. Service is unacceptable.

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, April 30, 2013
Dear KimB,
We are so sorry that you experienced difficulties with our shuttle service. Our team has implemented an action plan to ensure that we are delivering quality customer service. We have replaced our shuttle phones, ordered new, larger vans and ensured that we have double coverage during the late night hours. We would like to make this experience up to you if you would give us another chance. Please feel free to contact me at pahmed@ltdhospitality.com to discuss this further. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach, Florida
1 review
5 of 5 stars Reviewed March 26, 2013

Im writing to speak on the Housekeeping Dept. Dalia was wonderful in assisting me on my every need. Room was more than accomodating and very clean. I cannot speak enough to the attention provided on my stay. THIS WOMAN NEEDS TO BE APPLAUDED ON HER EFFORTS. I've stayed in various hotels in the area and none was more comfortable than this location. I'm more than certain to return and will certainly tell all of my friends, associates and fellow coworkers to use THIS location on their every travel. very clean, very friendly and very personable thanks to DALIA.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aloft Arundel Mills

Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 13 Hotels in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Arundel Mills 3*
Official Description (provided by the hotel):
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
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Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Hotel Arundel Mills

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