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“Adequate but not plush” 3 of 5 stars
Review of Aloft Arundel Mills

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Aloft Arundel Mills
3.0 of 5 Hotel   |   7520 Teague Road, Hanover, MD 21076   |  
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Ranked #10 of 13 hotels in Hanover
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“Adequate but not plush”
3 of 5 stars Reviewed May 20, 2013 via mobile

If you are looking for a reasonable rate & decent rooms---this works just fine. If you are looking for plush accommodations---no. The hallways needed sweeping and the furniture in the lobby seemed a bit "tired". The bar in the lobby made a FABULOUS Cosmopolitan and the service at check in was very good. Anyone working the front desk during the entire weekend was very helpful and polite.

Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, May 24, 2013
Dear Pesmith929,
Thank you for taking the time to comment about your recent stay at Aloft Arundel Mills. We are delighted that you enjoyed our service and w xyz bar during your stay. We hope you'll come back to see us - and enjoy our Cosmopolitan - on your next trip to Hanover.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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251 people have reviewed this hotel

Traveler rating
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    56
    25
    24
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
1 review
3 of 5 stars Reviewed May 8, 2013 via mobile

Upon entering the lobby, I was warmly greeted and received requested information. From there, it was downhill from there. Internet code never worked. Front desk phone was constantly busy. When I needed anything, I had to go downstairs to the lobby. The bed and pillows are the worst. I finally gave up trying to sleep and got up at 3:45am. As I am reading the paper sitting on the bed, I noticed a medium sized insect walking across the bed.
Needless to say, I won't be back

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, May 10, 2013
Dear JMWtrave,
We are so sorry that you did not enjoy your stay at our hotel. We clearly did not meet or exceed your expectations. Please contact me at pahmed@ltdhospitality.com to discuss your experience further. We sincerely hope the rest of your stay in Hanover was a good one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed April 29, 2013 via mobile

My group of Friends and I every 90days do a Couples retreat. Our First one of 2013 was 3 months ago. We had a FABULOUS time.. We met Dominique C at the Front Desk and she was amazing in making sure that any issues and everything we needed was taken care of. Unfortunaly Dominiqe was off this past weekend and out stay was not good at all.. Lobby Music was way to loud at night, Front Desk Female was not at all as professional and pleasent as Dominique.. She was EXTREMELY loud. We had a great time but I think all new front desk agents should be trained by the same person to ensure a quality experience EVERYTIME..

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, May 3, 2013
Dear Dropeland,
Thank you for choosing our hotel during your recent visit to Hanover. We are sorry that we did not exceed your expectations this time around. Your review will be shared at our next team meeting. We hope you’ll come back to see us on your next couples retreat so that we can make this experience up to you.
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Upper Marlboro, Maryland
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 of 5 stars Reviewed April 21, 2013

The hotel advertises a 24 hour shuttle service. Six people were left stranded by the Hotel's shuttle service at 1:40am. Dont stay at this hotel if you need shuttle service. I had to call SPG customer service to get resolution because no one from the hotel called me to explain. A manager on duty Jose promised to call me but he did not despite my leaving my cell pphone number with him. Service is unacceptable.

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Arundel Mills, responded to this review, April 30, 2013
Dear KimB,
We are so sorry that you experienced difficulties with our shuttle service. Our team has implemented an action plan to ensure that we are delivering quality customer service. We have replaced our shuttle phones, ordered new, larger vans and ensured that we have double coverage during the late night hours. We would like to make this experience up to you if you would give us another chance. Please feel free to contact me at pahmed@ltdhospitality.com to discuss this further. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach, Florida
1 review
5 of 5 stars Reviewed March 26, 2013

Im writing to speak on the Housekeeping Dept. Dalia was wonderful in assisting me on my every need. Room was more than accomodating and very clean. I cannot speak enough to the attention provided on my stay. THIS WOMAN NEEDS TO BE APPLAUDED ON HER EFFORTS. I've stayed in various hotels in the area and none was more comfortable than this location. I'm more than certain to return and will certainly tell all of my friends, associates and fellow coworkers to use THIS location on their every travel. very clean, very friendly and very personable thanks to DALIA.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta, ga
1 review
5 of 5 stars Reviewed March 24, 2013

I booked this hotel to relax and celebrate my bestfriend's birthday. During check in, the manager Ms. Dalia introduced herself, which made us feel very welcomed. Check in experience was easy and fast. Rooms were modern and chic as well as very "wallet friendly" and conveniently located esspecially if like to shop and enjoy to dining out. I would definitely recommend this hotel and I will be back to enjoy again very soon :)

Room Tip: relax and enjoy
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saugerties, NY
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 21, 2013

I booked this for an overnight business trip because it was marketed as cool, focused on meeting travelers' needs. Check in was fine. Room was stark, bare and institutional instead of Euro modern. Uninviting. Hard bed, too few pillows. More like a dorm than a hotel. Would not use this hotel chain again.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review, March 22, 2013
Dear Valued Guest ,

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. First I want to apologize on behalf of the entire Management team for the poor service you received. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave and for not receiving such service we apologize.

Your feedback is very valuable because it allows us to find out where we are lacking in our responsibilities to you, our valued guests.

I do hope that you do not allow this incident by our hotel to serve as the
ultimate reflection on us. We do not want to loose you as our customer and would be honored if you stayed with us again so we can restore your faith that we truly believe in delivering excellent service with a caring heart and a personal
touch!

Yours in Service ,
Harry H Hawkins III
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Aloft Arundel Mills

Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 13 hotels in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Arundel Mills 3*
Official Description (provided by the hotel):
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
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Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Hotel Arundel Mills

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