Thought I'd give this brand a try, but was sadly disappointed. It almost tries too hard to be "cool" and comes off as a bit weird. Check-in was smooth, with friendly staff and a super nice shuttle driver from BWI. Unfortunately, with the exception of the bartender, I could have done without the rest. I was tired from a long day of travel and wanted dinner and a cocktail. No issues with the martini, but the bar ran out of hamburgers. Ordered another option which was ok, but not fantastic.
The problem was in the morning. I called the front desk to make sure the shuttle was running every 30 minutes and was told yes. Unfortunately, I had to wait nearly 40 minutes beyond the time the shuttle should have left, leaving me dashing to catch a morning flight. No apologies offered... Front desk staff indicated the driver was picking up another guest at the airport, but when he finally arrived he said he was eating; and worse, he arrived with food in hand while handling our bags. Not impressive.
- Official Description (provided by the hotel):
- The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more less
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- Also Known As:
- Aloft Arundel Mills Hotel Hanover
- Aloft Hotel Arundel Mills