To start off, we had approx 150 people stay at the element and Aloft for a tour we were planning. Elizabeth, sales manager at the element, really made the accommodations part of the tour a success! She was always very helpful and on top of every request made. Harry, GM at the Aloft, was also very helpful. I had some concerns regarding previous reviews that I read and Harry reached out to me to address all of them. After our conversation I had no doubt in my mind that our stay would be smooth...and I was right! Once we arrived to the hotel everything was done in a professional, organized manner. ALL of the rooms were clean, tidy and very put together. Breakfast was wonderful, the location was convenient, the staff is TOP NOTCH! We thoroughly enjoyed our stay and if we had to do it over again we would choose element and The Aloft hotels!

We checked in to Aloft on Wednesday for a one night stay. The vibe here was young and hip, and the guest service was amazing! The room was cool, and we appreciated the high-tech gadgets! All of the employees were extremely friendly and quick to help! The only things I didn't like was that there was no soda machine (and gatorades in the lobby were $5!) and that we couldn't get a place on the pool table because it was full of people who I assume were not guests, just bar patrons (I wouldn't mind if there was some sort of guests come first policy!)
All in all, I would most likely stay here again, but I would bring my own drinks!

Visited the Aloft for one night at the casino with our dog. Check in was very easy and friendly, no issues with the dog. The 24 hour shuttle to the casino was very useful and easy to use. Overall a nice experience.

So, my wife and I recently stayed at the aloft in Arundel Mills and, well, we won't be coming back any time soon. Maybe if every other hotel in the area was booked... but then we'd probably just avoid the area.

This was our first experience staying at an aloft (basically a toned down W) and we were looking forward to it. When we walked in the front door, we saw a sign (and bowls) announcing pets were welcome - and though we didn't have our dogs with us, we took it as a good sign.

Until we tried to check in.

By my watch, despite there being only two people ahead of me, it took 18 minutes. That's a crazy time to wait. The lady at the checkin counter was apologetic but, wow, that is just ridiculous. Worse were the number of staff people who would walk by and see us standing there and...do nothing (except for one woman who said she was sorry but didn't know how to use the reservation system).

Finally, a gentlemen showed up to check us in. No 'sorry for the wait'. No "thanks for being a platinum member'. Nothing. Just, "can i have your id and credit card"

At that point I was so annoyed I told him to cancel my reservations. Unfortunately, I had prepaid in advance so, being stuck with the bill either way, we stayed.

The woman who had been working the counter was very apologetic and offered us a drink or appetizer but at that point, well, it really didn't matter. I don't even think it was her fault: maybe she wasn't trained, maybe we came during a staff shift, but whatever the case, it was so ridiculous, unhospitable and off putting an experience that it made me question why I don't switch my business to Marriott.

The room was okay. Kinda of W meets Ikea. Amneties are very weak, especially the hair dryer (my wife said that it was useless). If you are a woman or traveling with a woman, don't expect things like q-tips, etc that you'd find elsewhere and bring your own hair dryer. Also, bring ear plugs, when the heating unit kicks on at night it is REALLY LOUD.

All in all, one of the worst experiences with a Starwood property I've ever had and the first and last time I will stay at an aloft.