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aloft Arundel Mills: Traveler Reviews

3.0 of 5
7520 Teague Road, Hanover, MD 21076
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aloft Arundel Mills
Ranked #12 of 13 hotels in Hanover
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169 reviews from our community

Traveler rating
    65
    30
    35
    22
    17
See reviews for
Families
35
 
Couples
39
 
Solo
28
 
Business
51
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
odenton m
1 review
“game day”
4 of 5 stars Reviewed January 20, 2013

I got cheated I ordered a regular beer and got a light beer. The view of the hotel is great ,the people here are very nice and the game is great to watch here.Came to the Aloft to drink and have fun watching the ravens.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Ricky M about aloft Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at aloft Arundel Mills, responded to this review
January 22, 2013
Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave.
I apologize about the situation with the beer I’m sure it was a slight oversight and had you brought it to the attention of the bartender they would have made sure you where compensated. I’m so glad we were able to foster a happy environment for you to enjoy the game. Just so you know we are having a huge super bowl party on Feb 3, 2013 , I would love for you to be there to celebrate the RAVENS WIN !!!

We truly believe in delivering excellent service with a caring heart and a personal
Touch!

Yours In Service ,

Harry H. Hawkins III
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Excellent customer service, excellent rooms, and an overall excellent experience!”
5 of 5 stars Reviewed January 19, 2013

We had a great time just being in the hotel itself aside from all the other amenities. The bar/lobby was awesome and the staff was great! I would definitely stay again and I would recommend it to my friends!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Brooke_Zachary about aloft Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at aloft Arundel Mills, responded to this review
January 22, 2013
Dear Valued Guest ,

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave.
I am so honored to hear that you enjoyed your stay. Please come back and see us again soon!
.
Yours In Service ,
Harry H. Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havre de Grace, Maryland
1 review
“Exemplary Service”
5 of 5 stars Reviewed January 18, 2013

When visiting my parents back home, this is the only hotel I choose to stay at. It is really close to my parent's house, but also in close vicinity to the Arundel Mills Mall and BWI Airport. There are also really great restaurants in the area. The hotel provides shuttle service to the Airport and that can be really helpful for someone who is here without a car. The employees at the front desk are all friendly and willing to help. Always a great stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Thomas_D_M about aloft Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at aloft Arundel Mills, responded to this review
January 31, 2013
Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave.

Your feedback is very valuable to us. I am honored to hear that you had a wonderful stay. Thank you for choosing us as your home away from home. I hope when you are in the area again you come back that we may serve you again! We truly believe in delivering excellent service with a caring heart and a personal touch!

Yours In Service
Harry H Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
“Great Service”
4 of 5 stars Reviewed January 17, 2013

I recently stayed at your property and was greeted at the Front Desk by Dominique (The Tall one). She was very friendly and greeted me with a smile. I had a hard time with the shuttle services being on time and she was very apologetic and offered me SPG points for my incovience. I needed something to eat and she was very informative about the resturaunts in the area and suggested your in house Chef as well. I ended up getting a Cheese Steak and it was AMAZING from your Chef. Keep more people like Dominique at your front desk....

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Denna L about aloft Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at aloft Arundel Mills, responded to this review
January 22, 2013
To Our valued guest ,

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave.
I am so honored to hear that you enjoyed your stay. I am even more pleased to hear the our staff members made your stay an enjoyable one. Come back and see us again soon!
.
Yours In Service ,
Harry H Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
“Will be back very soon”
4 of 5 stars Reviewed January 17, 2013

I only stayed 2 nights at the Aloft and I loved it. I never been to a hotel like this, I love the modern feeling of the whole building. I stopped by the WXYZ bar both nights and the bartender CHRISTIAN was great. I was suprised that a hotel bar got so busy. The food on the menu at the bar was pretty good too. Christian suggested the asian chicken wrap with the spicy mayo...I wanted to take a dozen home with me.

The rooms were very nice and clean. I enjoyed my stay and will return when I get a chance.

Thanks for a job well done

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Anthony C about aloft Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at aloft Arundel Mills, responded to this review
January 22, 2013
Dear Valued Guest ,

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave.
I am so honored to hear that you enjoyed your stay. Please come back and see us again soon!

Yours In service
Harry H Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about aloft Arundel Mills

Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Arundel Mills Hotel
Aloft Hotel Arundel Mills
Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Region: United States > Maryland > Hanover
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 13 hotels in Hanover
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
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aloft Arundel Mills
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