My husband and I stayed at the Aloft Arundel Mills last night and it left a lot to be desired. This wasn't our first time staying at this hotel, we actually lovd it the first time and decided to stay again. Unfortunately it has declined greatly in the year since we have been there. There were cosmetic things which we overlooked...threadbare carpets, chipped paint. But what we couldn't ignore was the cigarette smoke coming from another room. Mind you, this is a NON-SMOKING hotel, so why we were smelling smoke at 11pm was beyond us, so we called the front desk to report it. They sent someone upstairs who knocked on OUR door to inform US that there was no smoking in the hotel. My husband told him that we don't smoke and that WE called to report the smoke. Clearly, whoever was smoking was a chain smoker because at 2am we woke up coughing and our eyes were burning. My husband is asthmatic and the smoke in the room was so overwhelming that he started wheezing. Once again, we called downstairs and reported the smoke. Nothing was done. Fast forward to 6am and we called, yet again to no avail. I went down to the front desk to ask if anyone even went upstairs to check on the smoke and the young lady informed me that the manager on duty knocked on the door of the adjoining room and that they were not smoking. So I asked to speak to him and asked him if he knocked on any other doors and he said no, that he could not just knock on doors to see who is smoking. Dumbfounded, I asked for the general managers name and number. Oh, the young man did offer to knock $20 off our bill for our inconvenience, but his eyeroll showed his indifference to the situation. We will not be staying at this hotel or any more of the Aloft hotels again. And I have sent off an email to their corporate offices.