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Run Down but staff was amazing - aloft Arundel Mills

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aloft Arundel Mills: Traveler Reviews

3.0 of 5
7520 Teague Road, Hanover, MD 21076
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Ranked #12 of 13 hotels in Hanover
3.5 of 5 stars 169 Reviews
41 traveler photos
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169 reviews from our community

Traveler rating
    65
    30
    35
    22
    17
See reviews for
Families
35
 
Couples
39
 
Solo
28
 
Business
51
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
“Run Down but staff was amazing”
5 of 5 stars Reviewed November 2, 2012

I wasent going to write a review and at first my thoughts where a little shaded towards this place. I stayed there the week they opened and this is my first time back. It is in need of a drastic makecover, however the staff was just so nice and helpful I cant help but come back. The people who made my stay a memorable one : Shantell , front desk, Vontray my housekeeper , Christian drove me to the airport and to the casino both days and then somehow was also my bartender (a little stretched with staff ? ) and harry he checked me out and is the reason im writting this survey because he asked me too. The room was cheap but the service was AMAZING !

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask wayne p about aloft Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, General Manager at aloft Arundel Mills, responded to this review
November 7, 2012
.
Dear Valued Guest ,

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave .

We are continuously making improvements and doing renovations to our building to ensure that we are making this a home away from home.Your feedback is very valuable because it allows us to find out where we are lacking in our responsibilities to you, our valued guests.

Thank you for your positive feedback about our staff

Hope to see you again soon !

Harry H. Hawkins III
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
“cool place to stay”
5 of 5 stars Reviewed November 2, 2012

had a great stay no complaints....Our flight landed late around 1230 , the shuttle driver was very nice and courteous ,she stopped at mcdonalds for us so we could get something to eat which she did not have to do when we checked in the lobby was very loud however the beds where so comfrotable we didnt even notice a thing. .....

Room Tip: 703 great room for us !
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask tany m about aloft Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, General Manager at aloft Arundel Mills, responded to this review
November 7, 2012
Dear Valued Guest,

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment you walk in the door until the time you leave.

Your feedback is very valuable because it allows us to find out where we are lacking in our responsibilities to you, our valued guests. I am delighted to hear that our shuttle driver made your stay a memorable one.

Thank you for your positive feedback about our staff

Hope to see you again soon!

Harry H. Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
1 helpful vote 1 helpful vote
“Another great Starwood hotel”
5 of 5 stars Reviewed October 31, 2012

I had a delay before arrival due to that pest of a hurricane named Sandy. The manager on duty (Harry) was very accommodating. This Aloft is located in a great area, convenient to many restaurants and shopping galore. I will definitely stay there again......

Room Tip: I like to stay in outside facing rooms but either will be just as comfy!
See more room tips
  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Andrew S about aloft Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, General Manager at aloft Arundel Mills, responded to this review
November 7, 2012
Dear Valued Guest,

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment you walk in the door until the time you leave.

Your feedback is very valuable because it allows us to find out where we are lacking in our responsibilities to you, our valued guests. I am delighted to hear that I was able to make your stay a memorable one.

Thank you for your positive feedback about our staff

Hope to see you again soon!
Harry H. Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
“Shelter from the storm sandy”
5 of 5 stars Reviewed October 31, 2012

Great place to stay safe during "sandy" we lost power and decided to stay at the Aloft. The room was very nice , the bar was great and the staff was so nice and accommodating to our needs I look forward to going back but under better circumstances!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jerry W about aloft Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, General Manager at aloft Arundel Mills, responded to this review
November 7, 2012
Dear Valued Guest,

Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment you walk in the door until the time you leave.


Thank you for your positive feedback......

Hope to see you again soon!... under better circumstances :-)

Harry H. Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
“Disappointing”
3 of 5 stars Reviewed October 22, 2012

This was my third visit to the hotel and found that the place has drastically gone downhill. The hotel was not as clean as it has been on prior visit. The service too was disappointing. A request for towels went unanswered and the gym was filthy. Th

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask JulieBL about aloft Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at aloft Arundel Mills, responded to this review
October 25, 2012
Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. First I want to apologize on behalf of the entire Management team for not meeting your expectations. It is truly disheartening to hear the concerns you have regarding the property. I will assure that I will take you feedback and apply the necessary changes to ensure that if you allow us an opportunity to serve you , these issues will not be prevalent again.

We do not want to lose you as our customer and would be honored if you stayed with us again so we can restore your faith that we truly believe in delivering excellent service with a caring heart and a personal
Touch!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
aloft Arundel Mills
aloft Arundel Mills
3.5 of 5 stars 169 reviews
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Additional Information about aloft Arundel Mills

Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Arundel Mills Hotel
Aloft Hotel Arundel Mills
Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Region: United States > Maryland > Hanover
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 13 hotels in Hanover
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
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aloft Arundel Mills
7520 Teague Road
Hanover, MD 21076
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bugs falling on my head while I slept stink bug on desk basking in the warmth of the only working light in the room bug on pillow bugs on my bed-I killed this one
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