I stayed at the property from 23-27 September 2012 and had a brand new pair of shoes I had just purchased the next day. I contacted the desk and explained what happened, and was told to hold on as she tried to contact the manager. After she couldn't reach him, she said I would have to file a police report and have to wait for the property insurance to contact me, or the manager would contact me the following morning. The next morning I spoke with the housekeeping manager who said she would find out who cleaned my room.

Needless to say I haven't heard from anyone. I've called corporate, who has a file number as well, yet still haven't heard a thing. I've tried calling the assistant manager of the property, which has been answered by voicemail numerous times. The unsatisfactory treatment is a shame, especially since the hotel is located near Ft. Meade and many soldiers and servicemembers stay there. I'm a soldier myself who gives the benefit of the doubt since I'm not the only resident of the property and don't expect special treatment. However, not to hear anything and totally dismissed is totally disheartening.

Good location, clean rooms, helpful staff, and a great gym. I stay here every time I'm in the Baltimore area and have always been very pleased with my stay. The gym is always very important to me when I travel so I'm happy that they have a good setup. For the price, it can't be beat.

I've stayed at a bunch of different aloft properties and this one, as another reviewer put it, misses the mark completely. Public areas and rooms are tired and need some refreshing. I don't understand how some properties' management can just ignore some issues when they can be rectified relatively inexpensively and quickly and have a positive impact on guest satisfaction. Examples:
- Front desk staff was a little more casual and borderline unprofessional..not a great first impression
- Bathroom mirror broken and "repaired" by putting 12" of duct tape over it...sloppy.
- Grout pretty dirty and bathroom floor wasn't mopped (prints all over).
- Receipt of guy who stayed in the room before me was sitting there in the room on the floor with all of his info (name, address, company he worked for, SPG #!). I still don't know how hskp could miss that.
- Puddle of body wash on the shower floor, clearly the dispenser was dripping steadily
- Large circles of dirt/staining on carpet...definitely needed replacement.
- Fridge was just sitting next to the end table out in the open (odd, b/c alofts usually put this in the built-ins near the sink area).

It was quiet and the bed was comfortable with good speed on wifi. Rates are decent, but this property is only good if your stay is for under 2 days. Not good for leisure travelers.

I booked quite a few rooms for my team that was traveling down there for a tournament. Not only were the rooms accomodating with space but the hotel staff was as well. I had fresh towels and sheets everyday, the shuttle took us anywhere anytime, the location is great right next to a huge mall and tons of restaurants. Besides the little snafu of a lost reservation (which was handeled very professionally and timely) the experience was great and would not hesitate to stay there or any of their locations again.