We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“There's no BETTER stay other than the ALOFT Arundel!” 5 of 5 stars
Review of Aloft Arundel Mills

Save Saved
You added Aloft Arundel Mills to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Aloft Arundel Mills
3.0 of 5 Hotel   |   7520 Teague Road, Hanover, MD 21076   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #11 of 13 hotels in Hanover
Upper Marlboro, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“There's no BETTER stay other than the ALOFT Arundel!”
5 of 5 stars Reviewed September 5, 2012

My trip to Baltimore was put to a breeze when I arrived to the ALOFT Arundel Mills, this hotel is close to so many restaurants, the mall and even the grocery store in the heart of Arundel. The room was very nice and clean, the bed was extremely comfortable, the bathroom area was fresh and decorated nicely and the staff was very friendly and attentive! I really would like to thank Manager Harry Hawkins for his genuine hospitality, any question I had he answered and was right on target. He assured that my stay here at the Aloft was a memorable one. If there is any hotel I will recommend to a friend who is visiting the Baltimore/Washington area this hotel will be one of a selected few!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review, September 21, 2012
Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door .

Your feedback is very valuable and much appreciated , Hope to see you soon !

Yours In Service ,
Harry H Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

245 people have reviewed this hotel

Traveler rating
    93
    47
    56
    26
    23
See reviews for
46
64
31
64
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed September 5, 2012

I had to take a moment to express how important it is to have great customer service and choice amenities when I'm on the road, so my stay at the Aloft Arundel Mills was a breath of fresh air. I will most DEFINITELY stay with you all again in the near future.

Room Tip: The corner rooms seem to be pretty quiet.
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review, September 7, 2012
Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. On behalf of the entire Management team we want to thank you for allowing us the opportunity to serve you. It is our goal to ensure that every guest receives excellence with caring from the moment you walk in the door until the time you leave.

Your feedback is very valuable because it allows us to find out how we can continue to serve you better. I’m delighted that we met your expectations and can’t wait to see you again!!!

Live..Life..Aloft!!!!!

Harry H. Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
5 of 5 stars Reviewed September 5, 2012

I came to the hotel as a weekend get away with friends didnt know they had a "Sip and Sounds" wine tasting, with live Jazz performance. It was such a relaxing and fun way to start the trip. The beds where comfortable i didnt wanna leave .... the pool hours where a little weird but i guess its a md law to have a lifeguard on duty. The staff From th general manager harry who was so nice an greeted at the bar to the van driver who took us to the Casino darius and the lady ana who served us drinks .... GREAT STAY GREAT STAFF GREAT time......will def be back !

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review, September 7, 2012
Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. On behalf of the entire Management team we want to thank you for allowing us the opportunity to serve you. It is our goal to ensure that every guest receives excellence with caring from the moment you walk in the door until the time you leave.

Your feedback is very valuable because it allows us to find out how we can continue to serve you better. I’m delighted that we met your expectations and can’t wait to see you again!!!

Live..Life..Aloft!!!!!

Harry H. Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed September 3, 2012

If zero was a choice to use for ranking, that would be it for the pathetic service at this hotel. The service was soooo bad that the fact that the hotel is quite nice, made no difference. We arrived, reservation in hand at 10:15 pm (having specified our late arrival). Ahead of us in line was a young couple, plus two people who appeared to be waiting for some word from the lone reservation clerk. The clerk seemed to be chatting to one of the single women who was (we can only assume) waiting for a room assignment. The other single person at some point got a room key and left (around 10:30pm).

By this time, a young guy all dressed in his wedding suit was on line behind us, and another woman was waiting behind him. The female clerk had not made eye contact with anyone but the woman she had been speaking with since we got on line, nor of course had she made even the slightest attempt to explain what was going on to anyone. According to the woman guest she'd been speaking with all this time, the Starwood system had overbooked and there were three floors that had recently been painted and apparently were not supposed to be used for guests.

Around 10:40 pm, another clerk arrived, they conferred briefly, and the inept female left the area. The new clerk finally started checking folks in. But as it turns out, we were all being assigned to the newly painted rooms! At 11 pm, we got our room on the 6th floor, went in and nearly had tears in our eyes from the paint fumes. Tried the tv but the remote didn't work. As my partner went back down to demand a different room, the newly married bride and groom were on their way to their room --also on the 6th floor.

In the end we finally were given a room at the Element Hotel which is also a Starwood hotel and is adjacent to Aloft Arundel Starwood. The newlyweds came right on our heels. So after approximately one hour from the time we got on line, we had a room. Sort of an office. The king size bed was very comfortable and the pillows were great....I will never go back.

Room Tip: Don't go.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review, September 5, 2012
Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It has come to my attention that you had a few issues with the service while staying here at our property. First I want to apologize on behalf of the entire management team for the poor service you received. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave and for not receiving such service we apologize.

In efforts to stay current and improve our product we have started renovating all the rooms and the floor you where on was just recently renovated , So we do apologize for the smell.
From your comments I gathered you did like the hotel , just had an issue with service , I wanted to ensure you that associate you delt with is no longer here and poor service to our guest is NOT something we tolerate or endorse.

I sincerely hope that you do not allow this one inceident by our hotel to serve as the ultimate reflection on us. We do not want to loose you as our customer and would be honored if you stayed with us again so we can restore your faith that we truly believe in delivering excellent service with a caring heart and a personal touch!


I hope that you’ll give us another try! Please do not hesitate to contact me if I can be of any assistance.

Harry H Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 2, 2012

Stayed at Aloft Arundel Mills during a Trade Show in June. Value for money absolutely ok, staff was very friendly, like the quick breakfast concept, rooms are a bit noisy but that is part of the high end Motel concept. If you have a busy schedule around Baltimore area this Hotel is a good choice.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review, September 5, 2012
Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills.

It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door until the time they leave and I am overjoyed that we were succesful in provding such service during your stay , once again thank you for staying with us and look forward to serving you again !

Harry H Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Park, New Jersey
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 18, 2012

We visited the aloft on a last-minute weekend trip to the Baltimore area and it served its purpose. It was comfortable enough, but very basic. Rooms were a nice size with a nice television and decent bed. We traveled as two adults with an infant and were easily able to accommodate all of our baby gear, including a Pack 'N' Play.The rooms feature a refrigerator and microwave, but no table for dining so we ended up eating our take out on the bed. Also, our comforter was lumpy and it would have been nice to have more than one standard-size pillow per person. Everything was clean and the staff was friendly. The amenities in the lobby -- pool table, bar, televisions -- are a nice touch, but the little cafe that sells snacks is ridiculously overpriced. $2 for a CAN of coke! Though small,l the pool area was pleasant and clean even though the water was a tad cool for an indoor pool.

If we had stayed more than two nights, I might have found more to complain about. Also note that this hotel is an easy drive to and from downtown Baltimore, and we had no problem going back and forth. There's not a whole lot in the surrounding area as it is a suburb, but you'll find a lot of familiar chain stores and restaurants -- useful if you forget anything at home or have picky eaters with you. There's also a shopping mall with several outlet stores right across the highway.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review, September 7, 2012
Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. On behalf of the entire Management team we want to thank you for allowing us the opportunity to serve you. It is our goal to ensure that every guest receives excellence with caring from the moment you walk in the door until the time you leave.

Your feedback is very valuable because it allows us to find out how we can continue to serve you better. I’m delighted that we met your expectations and can’t wait to see you again!!!

Live..Life..Aloft!!!!!

Harry H. Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
4 of 5 stars Reviewed August 13, 2012

This is the second time I've booked the property for an annual showcase. I was in search of a fun, funky atmosphere and this fit the bill perfectly. The staff was friendly, accommodating and easy to work with. Event attendees expressed they had a great time and look forward to the next event which I plan to hold at this property as well. I also booked a room for the night and couldn't have been happier. Despite there being a wedding party in the hotel, my room was quiet and I didn't have any problems at all. The proximity to Arundel Mills Mall and the new Casino is also a plus and draw for guests looking for a quick, easily accessible getaway.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM_aloft, Manager at Aloft Arundel Mills, responded to this review, September 21, 2012
.
Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from the moment they walk in the door Your feedback is very valuable because it allows us to find out how we can continue to serve you ......

Hope To see you soon !!

Yours In service
Harry H. Hawkins III
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Aloft Arundel Mills? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aloft Arundel Mills

Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 13 hotels in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Arundel Mills 3*
Official Description (provided by the hotel):
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Travelocity, Booking.com, Starwood, Expedia, Tingo, BookingOdigeoWL, Hotels.com, Venere, Agoda and Otel so you can book your Aloft Arundel Mills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Hotel Arundel Mills

Owners: What's your side of the story?

If you own or manage Aloft Arundel Mills, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.