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“my family away from family” 5 of 5 stars
Review of Hilton Garden Inn Baltimore/Arundel Mills

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Hilton Garden Inn Baltimore/Arundel Mills
3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076   |  
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Park, Sleep, Fly
Ranked #6 of 13 Hotels in Hanover
Raleigh, North Carolina
1 review
“my family away from family”
5 of 5 stars Reviewed March 1, 2014

Two days ago at BWI I got motion sickness on landing and tried to continue on to a short 13 mile driving distance from the airport to a meeting, once at the meeting I completely lost all functions and I had to cancel the rest of my day as well as cancel my next a flight away that same evening due to severe motion sickness. I quickly had my travel agent rebook a flight for the next day and booked me into the Hilton Garden Inn on Ridge road, I stay there often. I had coworkers drive and check me into the hotel. Once I was delivered to the room and I hit the bed, the hotel staff took over, from getting me the wonderful soup and crackers, to the bananas and ginger ale to tucking the phone away as to not allow anyone to disturb me to placing everything within reach; it was though my wife was there taking care of me when I am sick. I want to pay special thanks to all of the staff during my short stay, especially Ola from room service who took so special care of trying to make it as quite, dark, and comfortable for me to lay in my misery. I travel an average of 150 to 165 days a year for a lot of years now and stay in a lot of hotels. I have stayed at this hotel a lot over the past several years and I have always had and felt the extra hospitality when staying at this hotel; that is why when I have the need to stay close to BWI for an early next flight I always choose to stay at this hotel. I am not one the normally takes the time to write reviews, but with my experience this time I felt very appreciative of the extra special care that the staff gave during my stay here. Thank you staff!

Sincerely
David Carpenter

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, March 5, 2014
Mr. Carpenter, thank you so much for your feedback with regards to your stay! We appreciate you taking the time to write about your experience and we thank you for your continued loyalty. Our team takes great pride in ensuring that our guests have an exceptional experience from the moment they arrive and I am so glad we were able to provide you with all that you needed to feel more comfortable. I look forward to your arrival in the near future. Safe travels, Andrea.
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235 reviews from our community

Traveler rating
    110
    64
    34
    17
    10
See reviews for
54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Stamford, United States
1 review
4 of 5 stars Reviewed February 28, 2014

Everything you would expect from a Hliton Garden Inn. The staff is very friendly and helpful. They provided everything I asked for with no questions asked. For such a small bar, we had a good time chatting it up on the nights I was there.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, March 5, 2014
Trip Advisor Guest, I am glad you had an overall enjoyable stay! I hope that when your travels bring you back to the area, you choose to stay with us again. Kind regards, Andrea
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New Hampshire
Top Contributor
80 reviews 80 reviews
39 hotel reviews
Reviews in 54 cities Reviews in 54 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 27, 2014

There are a lot of hotels in the BWI area, and many are nice. This one is great if you're using a rental car and need to return it before you fly out. It's on the same street as the rental facility, which is not at the actual airport. So you can get up in the morning, drive about a mile and a half up the road, return your car, and then take the shuttle to the airport. The rooms were nice and clean, the wi-fi worked well, and the staff was friendly and helpful. I have stayed at three or four different hotels near BWI. This is the one I will stay at from now on.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea D, Front Office Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, April 9, 2014
Thank you for your feedback regarding your stay! I am happy to hear that you were able to enjoy yourself and that our hotel is a convenient location for you. I look forward to your return! Best, Andrea.
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Germantown, United States
1 review
5 of 5 stars Reviewed February 26, 2014

This hotel was awesome. Very clean, pretty and modern. The hotel staff were helpful and super friendly. We booked the romance package which allowed early check in which we were given the choice of check in time. We were checked in super fast and the staff brought champagne, strawberries and cheese to our room. The room was nice, clean and spacious. Internet could have been better. Overall we had a great experience and I would definitely stay here again!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, March 5, 2014
Trip Advisor Guest, I appreciate your kind words regarding our hotel and staff! I am happy that you were able to enjoy our Romance Package and have forwarded your comments over to both our Director of Food and Beverage and our Director of Housekeeping. We look forward to your arrival in the near future! Best, Andrea.
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Columbia, United States
1 review
5 of 5 stars Reviewed February 19, 2014

Stay is close to the movies a casino a bunch of bars restaurant's the mall and they offer an amazing free shuttle within 5 miles 24/7 it is the best... lots of things to do and the hotel is close to everything you will not be disappointed. For business friends couples solo or family this hotel meets all those needs.. Have fun!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, February 22, 2014
Colley C, thank you for your feedback! We are fortunate enough to have been built in an extremely convenient location for our guests. I hope that when your travels bring you back to the area, you choose to stay with us again! Best regards, Andrea
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Sayville, United States
1 review
5 of 5 stars Reviewed February 16, 2014

Stayed here when travel was interrupted by a snowstorm and the staff helped make a stressful trip much better. From the shuttle driver to the operator, desk clerks and dining staff, everyone was friendly and helpful and made me feel comfortable.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, February 22, 2014
Karen S,
Thank you for your kind words regarding our staff! I am so glad we were able to alleviate some of your stress during the snowstorm. Our team takes pride in knowing that our guests have a memorable experience. Happy travels! -Andrea
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Aiken, SC, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 8, 2014

Great hotel and staff! Love the wait staff, bartender, and the reception employees. Very friendly and helpful! Great group of peope!!!! Close to the Arundel Mills Mall, Casino, and BWI airport. Couldn't find a better place to stay in the area!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea D, Guest Services Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, February 10, 2014
Trip Advisor Guest, Thank you so very much for your kind words regarding your stay. Our team takes pride in knowing our guests have a memorable experience. We hope that when your travels bring you back to the Arundel Mills area, you choose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Hanover
#5 Romantic Hotel in Hanover
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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