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“Excellent Stay” 5 of 5 stars
Review of Hilton Garden Inn Baltimore/Arundel Mills

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Hilton Garden Inn Baltimore/Arundel Mills
3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076   |  
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Park, Sleep, Fly!
Ranked #5 of 13 hotels in Hanover
new york, United States
1 review
“Excellent Stay”
5 of 5 stars Reviewed November 19, 2013

Excellent stay, will stay again. The service and room was cozy. The extra large bath tub was a treat. The in room kitchen was a plus. Overall I will definitely look for a Hiton Garden Inn, the next time I travel.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 20, 2013
M Karen,
We look forward to your return as well. I’m glad you enjoyed the amenities we have to offer, guest service and large bathtub. Thank you for your kind words..
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Write a Review

185 people have reviewed this hotel

Traveler rating
    90
    45
    27
    14
    9
See reviews for
44
46
18
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Lititz, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 18, 2013

We stayed there for one night in November the rooms were nice and clean and had a nice pool area and gym. We had there shuttle take us to the airport upon returning however we had to wait fo the shuttle over a half hour. We also ordered food from there resteraunt witch wasn't cooked right. Other that nice motel

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 20, 2013
Jdm,
Thank you for providing feedback regarding your experience at our hotel. I have forwarded your feedback regarding the shuttle to our Director of Operations and the restaurant to our Director of Food & Beverage so we can focus on retraining to prevent reoccurrence.
I greatly appreciate your feedback and assure you we will make every effort possible to ensure your next stay is memorable.
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Chantilly, Virginia
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 15, 2013

This property is very nice--clean, beautifully decorated property, nice friendly staff, free shuttle service, excellent made to order breakfast with fresh eggs (unlike what you receive at a Marriott Residence Inn), free coffee in the lobby, comfortable beds and quiet, relaxing rooms. You can't go wrong with this choice. The only issue is the water pressure in the showers--it definetely needs improving and I hope the property will address it. I would return in a heart beat.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 20, 2013
KDM,
We’re glad you enjoyed your overall experience at our property. It’s our commitment to provide our guests a 10+ stay and we will make every effort possible to ensure we provide our guests with this experience. I have provided your feedback to our Director of Facilities to better understand the water pressure concern. KDM- I greatly appreciate your feedback which allows us the opportunity to improve for our next guest.
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Baltimore,Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 15, 2013

Not enough staff on board on a weekend to handle a full hotel of guests wanting breakfast. Only two staff workers trying to service a whole dining room and the one was not friendly at all. He did nothing to go out of his way to try and improve the situation of us not being waiting on and no food on the buffet. Do yourself a favor and go down the street to Denny's. I'm a Hilton points member and expected better service.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 20, 2013
Jmdell,
Please accept my apologies for the delay in your restaurant experience. At your convenience please feel free to contact me directly as we would like to make the situation right. Looking forward to speaking with you soon. Waitman V.
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San Antonio, United States
1 review
5 of 5 stars Reviewed November 12, 2013

Clean and friendly environment. What a clean hotel!The housekeeping staff was exceptional during our visit. Our family reserved two rooms while visiting the area and we were grateful to come in to a clean room at the end of a busy day. The location is great, plenty of shopping and restaurants near by.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, Guest Relations Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 13, 2013
TripAdvisor Guest.
I look forward to providing your kind words regarding our Housekeeping Service at the Associate Rally tomorrow afternoon. Our goal is to ensure our guests have a memorable experience with 100% satisfaction. We hope when your travels bring you back to the BWI/Arundel Mills area we remain your hotel of choice.
Waitman V.
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A TripAdvisor Member
5 of 5 stars Reviewed November 8, 2013

A warm welcome makes for an excellent stay, and that is what you get here. The room was clean, and very comfortable. The staff was also very accommodating. We were at Maryland live, and the shuttle was available to takes there and pick us up, how nice!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, Guest Relations Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 13, 2013
TripAdvisor Member,
I am so glad you had an enjoyable stay at our property. In addition to transportation to Maryland Live we also accommodate guests with transportation within 5 miles of the hotel and The Arundel Mills Mall.
Thank you for taking the time to provide feedback regarding your stay
Waitman V.
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Stafford, United States
1 review
5 of 5 stars Reviewed October 27, 2013

Highly recommend staying here if you are flying out of BWI. We stayed with our familly of 4. The hotel was clean. Pool was great. The staff was extreamly friendly. Checkout and in was fast. The casino and mall are very close so you could stay there too to take part in that. We stayed because we were flying and it was cheaper to park our car and stay there for the week. GREAT!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 31, 2013
Trip Advisor Guest, we greatly appreciate your wonderful feedback regarding our hotel, amenities and the extremely friendly service received. In addition to the “park & fly” package we also offer romance and casino packages to enjoy. We look forward to your return! Waitman V.
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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Hanover
#5 Romantic Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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