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“Nice hotel but stay away from breakfast area!” 3 of 5 stars
Review of Hilton Garden Inn Baltimore/Arundel Mills

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Hilton Garden Inn Baltimore/Arundel Mills
3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076   |  
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Park, Sleep, Fly
Ranked #10 of 14 Hotels in Hanover
Certificate of Excellence 2014
GreenLeadersBronze level
Baltimore,Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Nice hotel but stay away from breakfast area!”
3 of 5 stars Reviewed November 15, 2013

Not enough staff on board on a weekend to handle a full hotel of guests wanting breakfast. Only two staff workers trying to service a whole dining room and the one was not friendly at all. He did nothing to go out of his way to try and improve the situation of us not being waiting on and no food on the buffet. Do yourself a favor and go down the street to Denny's. I'm a Hilton points member and expected better service.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 20, 2013
Jmdell,
Please accept my apologies for the delay in your restaurant experience. At your convenience please feel free to contact me directly as we would like to make the situation right. Looking forward to speaking with you soon. Waitman V.
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260 reviews from our community

Traveler rating
    120
    69
    40
    17
    14
See reviews for
57
66
23
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
San Antonio, United States
1 review
5 of 5 stars Reviewed November 12, 2013

Clean and friendly environment. What a clean hotel!The housekeeping staff was exceptional during our visit. Our family reserved two rooms while visiting the area and we were grateful to come in to a clean room at the end of a busy day. The location is great, plenty of shopping and restaurants near by.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, Guest Relations Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 13, 2013
TripAdvisor Guest.
I look forward to providing your kind words regarding our Housekeeping Service at the Associate Rally tomorrow afternoon. Our goal is to ensure our guests have a memorable experience with 100% satisfaction. We hope when your travels bring you back to the BWI/Arundel Mills area we remain your hotel of choice.
Waitman V.
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A TripAdvisor Member
5 of 5 stars Reviewed November 8, 2013

A warm welcome makes for an excellent stay, and that is what you get here. The room was clean, and very comfortable. The staff was also very accommodating. We were at Maryland live, and the shuttle was available to takes there and pick us up, how nice!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, Guest Relations Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 13, 2013
TripAdvisor Member,
I am so glad you had an enjoyable stay at our property. In addition to transportation to Maryland Live we also accommodate guests with transportation within 5 miles of the hotel and The Arundel Mills Mall.
Thank you for taking the time to provide feedback regarding your stay
Waitman V.
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Stafford, United States
1 review
5 of 5 stars Reviewed October 27, 2013

Highly recommend staying here if you are flying out of BWI. We stayed with our familly of 4. The hotel was clean. Pool was great. The staff was extreamly friendly. Checkout and in was fast. The casino and mall are very close so you could stay there too to take part in that. We stayed because we were flying and it was cheaper to park our car and stay there for the week. GREAT!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 31, 2013
Trip Advisor Guest, we greatly appreciate your wonderful feedback regarding our hotel, amenities and the extremely friendly service received. In addition to the “park & fly” package we also offer romance and casino packages to enjoy. We look forward to your return! Waitman V.
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Olney, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 24, 2013

We chose this hotel because it did not sit right in the center of the mall area. The hotel was very clean and the staff extremely professional. The rooms were clean and well furnished. The only problem for us was the bed. It was really uncomfortable, even with the added adjustable soft/firm feature. The pillows were also very small and that added to the uncomfortable sleep. We did have the breakfast and the selection was fairly impressive. However the quality varied from good to bad, on the two days that we ate there.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 25, 2013
We appreciate your positive feedback regarding our service and amenities. I will be sure to work with our Executive Chef regarding your dining experience and our Director of Housekeeping regarding the pillow’s in your room. Thank you so much for choosing our hotel and allowing us the opportunity to improve.
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A TripAdvisor Member
5 of 5 stars Reviewed October 16, 2013

The whole experience was top notch. Everything about my visit was excellent. The accommodations, staff and service could not have been better. They provided a shuttle to the nearby casino which was available all evening. They provided free coffee in the lobby as well as the room. I will definitely choose this hotel again when visiting the casino.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 17, 2013
Trip Advisor Guest,
I’m so glad your experience was excellent! We look forward to your return and to providing you with the same top notch service experienced on your next visit to Arundel Mills. Waitman V.
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Forest Hill, United States
1 review
4 of 5 stars Reviewed October 9, 2013

The staff was very nice and very helpful. Stayed in order to get shuttle to and from the airport. The shuttle drivers were very nice and on time. The bartender was also very nice. Would probably stay there for our next airport vacation.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIArundel, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 11, 2013
Thanks so much for taking the time to let others know you enjoyed your stay. We do take pride in our hotel and our staff. I will be sure to share your post with the Hilton Garden Inn Arundel Mills team. We look forward to your return and hope it is sooner rather than later.
Warm Regards
Dorothy Paez
General Manager
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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Hanover
#4 Romantic Hotel in Hanover
#5 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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