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“Excellent Stay” 5 of 5 stars
Review of Hilton Garden Inn Baltimore/Arundel Mills

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Hilton Garden Inn Baltimore/Arundel Mills
3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076   |  
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Park, Sleep, Fly!
Ranked #5 of 13 hotels in Hanover
San Antonio, United States
1 review
“Excellent Stay”
5 of 5 stars Reviewed November 12, 2013

Clean and friendly environment. What a clean hotel!The housekeeping staff was exceptional during our visit. Our family reserved two rooms while visiting the area and we were grateful to come in to a clean room at the end of a busy day. The location is great, plenty of shopping and restaurants near by.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, Guest Relations Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 13, 2013
TripAdvisor Guest.
I look forward to providing your kind words regarding our Housekeeping Service at the Associate Rally tomorrow afternoon. Our goal is to ensure our guests have a memorable experience with 100% satisfaction. We hope when your travels bring you back to the BWI/Arundel Mills area we remain your hotel of choice.
Waitman V.
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192 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed November 8, 2013

A warm welcome makes for an excellent stay, and that is what you get here. The room was clean, and very comfortable. The staff was also very accommodating. We were at Maryland live, and the shuttle was available to takes there and pick us up, how nice!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, Guest Relations Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, November 13, 2013
TripAdvisor Member,
I am so glad you had an enjoyable stay at our property. In addition to transportation to Maryland Live we also accommodate guests with transportation within 5 miles of the hotel and The Arundel Mills Mall.
Thank you for taking the time to provide feedback regarding your stay
Waitman V.
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Stafford, United States
1 review
5 of 5 stars Reviewed October 27, 2013

Highly recommend staying here if you are flying out of BWI. We stayed with our familly of 4. The hotel was clean. Pool was great. The staff was extreamly friendly. Checkout and in was fast. The casino and mall are very close so you could stay there too to take part in that. We stayed because we were flying and it was cheaper to park our car and stay there for the week. GREAT!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 31, 2013
Trip Advisor Guest, we greatly appreciate your wonderful feedback regarding our hotel, amenities and the extremely friendly service received. In addition to the “park & fly” package we also offer romance and casino packages to enjoy. We look forward to your return! Waitman V.
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Olney, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 24, 2013

We chose this hotel because it did not sit right in the center of the mall area. The hotel was very clean and the staff extremely professional. The rooms were clean and well furnished. The only problem for us was the bed. It was really uncomfortable, even with the added adjustable soft/firm feature. The pillows were also very small and that added to the uncomfortable sleep. We did have the breakfast and the selection was fairly impressive. However the quality varied from good to bad, on the two days that we ate there.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 25, 2013
We appreciate your positive feedback regarding our service and amenities. I will be sure to work with our Executive Chef regarding your dining experience and our Director of Housekeeping regarding the pillow’s in your room. Thank you so much for choosing our hotel and allowing us the opportunity to improve.
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A TripAdvisor Member
5 of 5 stars Reviewed October 16, 2013

The whole experience was top notch. Everything about my visit was excellent. The accommodations, staff and service could not have been better. They provided a shuttle to the nearby casino which was available all evening. They provided free coffee in the lobby as well as the room. I will definitely choose this hotel again when visiting the casino.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 17, 2013
Trip Advisor Guest,
I’m so glad your experience was excellent! We look forward to your return and to providing you with the same top notch service experienced on your next visit to Arundel Mills. Waitman V.
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Forest Hill, United States
1 review
4 of 5 stars Reviewed October 9, 2013

The staff was very nice and very helpful. Stayed in order to get shuttle to and from the airport. The shuttle drivers were very nice and on time. The bartender was also very nice. Would probably stay there for our next airport vacation.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIArundel, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 11, 2013
Thanks so much for taking the time to let others know you enjoyed your stay. We do take pride in our hotel and our staff. I will be sure to share your post with the Hilton Garden Inn Arundel Mills team. We look forward to your return and hope it is sooner rather than later.
Warm Regards
Dorothy Paez
General Manager
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Union, NJ
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 3, 2013

My fiancé and I stayed at the Hilton Garden Inn for 1 night at the beginning of Sept 2013. Property entrance (driveway) angle is quite tight, so we had to circle the block once and tried again. Parking was plentiful when we arrived, but next day there was barely a vacant spot in the lot! Check in was quick and easy, and room was tastefully decorated and comfortable. The bed firmness adjustment was not easy to find (it's buried on the side of the mattress under the sheet). I did not find it to be of any value. We prepaid for our breakfast in our room rate, so the next morning we just presented our vouchers at the breakfast bar area. There was a plentiful selection to choose from. The hot food area was set up "cafeteria style" so you had to order what you wanted from the person behind the counter. There was also some "self serve" items in this area. When I went to open the lids of the chafing dishes, a rush of steam escaped causing a burn to my right thumb. I brought the matter to the attention of hotel management. I would hope by now that they have made significant improvements to this area as it is a public safety matter. Also, I would hope that they also addressed the training of their staff on the basics of first aid.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, October 4, 2013
Katbunz,
I greatly appreciate forwarding your experience to our leadership team. As part of our lobby renovation on October 1, 2013 we launched a new process with our breakfast team that added additional servers and chefs to provide more of a “sit down” dining experience friendly for both business travelers and our leisure guests. Although I understand from your E-mail there were operations challenges I assure you there have been several changes within our F&B department to ensure a positive restaurant experience.
The next time your travels bring you to the Arundel Mills area please reach out to me directly. Kind Regards, Waitman V.
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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Hanover
#7 Family Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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