We got the "Bed & Breakfast" deal with the complementary "cooked-to-order breakfast". Walking into the table area on one side of the lobby, we noticed the traditional breakfast serve-yourself area with coffee urns, juice carafes, toaster, pastry/bread/Danish rack, stacks of coffee cups, glasses, etc., and a counter with an opening into the kitchen. A menu poster up on the wall listing hot foods (omelet ingredients, meats, etc.). A cook appeared in the window and as we prepared to order, he told us to be seated and a server would take our order. Well we picked our own table and set for at least 5 minutes before one of only two servers acknowledged us, and told us to get our own coffee and juice! Well another 5 minutes goes by before she visits our table to take our order (we had to ask for a menu). In the mean time, we went back up and got ourselves toast and fruit. About 10 minutes later our food arrives, but my omelet was not as ordered. Another 10 minutes to get it right. The server told us this program had only been in place for a week or two, as was her employment. We told her the concept was very confusing for guests. They need a waiting area, a host to seat you and explain the concept, and more servers so you don't have to get anything on your own from the buffet area. And maybe rope off the buffet area to reinforce the concept. Other than this snafu, the place was great!
- Official Description (provided by the hotel):
- The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more less
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- Also Known As:
- Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
- Hilton Garden Inn Hanover