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“Hotel has changed...” 3 of 5 stars
Review of Hilton Garden Inn Baltimore/Arundel Mills

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Hilton Garden Inn Baltimore/Arundel Mills
3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076   |  
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Ranked #6 of 13 Hotels in Hanover
Martinsburg, West Virginia
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Hotel has changed...”
3 of 5 stars Reviewed July 21, 2013

Good place to stay if you are heading to 'Live' at Arundle Mills. Noise from late night partyers will keep you awake at night. Beds are broken. Staff informed me of this during checkout. Hopefully they will repair them before you get there for your stay.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, August 7, 2013
Good Day BLM59292,

Please accept my sincere apologize for any inconveniences experienced during your stay.

I spoke with our Director of Facilities regarding your feedback and found our self adjusting mattresses have a time delay which may seem broken however it’s actually supposed to operate that way.

The system we use is noiseless and takes around 5-10 minutes to adjust. Once the mattress is set to your desired comfort level you will look forward to a quite, uninterrupted night of rest.

BLM59292, I greatly appreciate your feedback and allowing me the opportunity to follow up on your recent stay.


Thank you,
Waitman V
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233 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Earth
Top Contributor
70 reviews 70 reviews
64 hotel reviews
Reviews in 48 cities Reviews in 48 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed July 20, 2013

Clean room and everything is perfect working order.

Hotel offers shuttle service and is close to the offsite rental car lot

Both wired and wireless internet – wired was 1.99 Mbps download and 0.94 Mbps upload.

Desk has (4) outlets. Two on the wall and two as part of the desktop lamp. A+ for this!

My only disappoint is the heater / air con is next to the desk and air blows directly on you while working at desk. Not possible to adjust the vents. A very poor room design in this regard.

Pavilion Pantry lacked any Coca-Cola sodas which is unusual for a HGI

Not well signed from the road, if you drive by, take your next right and go around the block

Room Tip: I placed the ironing board against the heater / air con to deflect the air and allow me to work at t...
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, August 7, 2013
Stafftraveler88,

Thank you for your positive review of our hotel.

Our Housekeeping department takes pride in providing our guests with a clean room and in working order. Our Hotel shuttle service is available for guests 24 hours a day traveling within a 5 mile radius of the hotel.

I spoke with our Director of Food & Beverage regarding Coca-Cola products available in the Pavilion Pantry and based on your feedback we will consistently provide Coke, Sprite, Diet and Cherry Coke for our guests.

Kind Regards
Waitman V.
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Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 18, 2013

We drove from West Palm Beach, Florida and arrived at the hotel at 3 am. When we got there we couldn't get our room right away because, the system was not allowing them to check in anyone at that time. I thought after such a long drive, that was a major inconvenience. It took us 30 minutes to get the room, but we did get the adjoining units. The overall cleanliness of the hotel is good. I had a problem with an elevator that seemed to need cleaning in the corners. It apparently was not cleaned for the 3 of the 6 nights we were there.

The pool opens at 4 pm and closes at 9 pm weekdays. With 4 kids, that it simply a ridiculous rule. Those rules should be changed. The breakfast was made to order, and was simply awesome everyday. The chef was on point with whatever was requested of him. The rooms were spacious, and had the amenities we needed. Housekeeping never came while we were there...have no idea why....we had to keep asking for a change of towels each day. We found that to be strange, but we worked with it anyway.

Our main reason for staying at that hotel was to be close enough to DC to experience DC it's entirety. One week was not enough,but we enjoyed our vacation there anyway,and would go back to Hilton Garden Inn Baltimore/Arundel Mills again.

Stayed July 2013, traveled with family
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Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, August 7, 2013
Yaddcritic,

Thank you for choosing our hotel during your trip to D.C. This morning I reviewed your positive comments regarding breakfast, the room cleanliness and our Chef to the hotel Leadership team. I also forwarded your comments to our pool contractor to see if increasing our week day pool hours would be an option moving forward.

Yaddcritic, I am glad that you choose The Hilton Garden Inn, Arundel Mills and look forward to your return.

Kind Regards,

Waitman
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Spotsylvania
1 review
5 of 5 stars Reviewed July 18, 2013

We needed a location that was close to Arundel Mills Mall because we had a reservation for Medieval Times. The hotel offers free shuttle service, but if you want to drive it is less than a mile away. The hotel and our room was clean. We had a lovely stay. The only drawback was the Check In/Check Out process was slow.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, August 7, 2013
Geneva D,

I hope you had a amazing time at Medieval Times, located at the Arundel Mills Mall and for allowing our hotel the opportunity to assist during your trip to the area.

As part of our "going green" initiative at the Hilton Garden Inn we now E-mail all of our guests receipts upon departure which makes the check-out process a smooth departure.
We are always looking for ways to increase the arrival experience while maintaining our focus on providing each guest with a memorable arrival experience and look forward to showing you our changes.

Thank you,
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Chantilly, Virginia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 17, 2013

The Hilton Garden Inn Arundel Mills is an excellent property. The hotel is beautifully decorated, clean and organized and has a friendly, efficient staff. They provide shuttle service which is a huge plus for the area, however they should add additional shuttles on the weekend or when they have large groups. Breakfast is cooked to order and was absolutely delicious and the staff couldn't be any nicer. I also like the complimentary tea and coffee in the lobby. The rooms were very nice, clean and quiet.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, August 7, 2013
Kdmspecial,

Thank you for the wonderful feedback regarding you recent stay. Our staff is dedicated and committed to ensuring our guests have a memorable experience with our property.

I have forwarded your recognition of the Housekeeping, Front Desk and Restaurant to the Director of Operations to review with the members of our team.

I am also very excited to announce that we purchased a third hotel shuttle to assist all of our guests traveling within a 5 mile radius of our hotel.

We look forward to your return and providing you with the same if not better service than you received this trip.

Thank you,
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A TripAdvisor Member
4 of 5 stars Reviewed July 11, 2013

Clean and nice furniture in the rooms, amazing bed and shower! Nice kitchen area but no coffee straws? Temp. of the room was very cold and the temp of the lobby and elevators were very hot? I was a little disapointed that there was no breakfast but the resturant area looked nice.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, August 7, 2013
Guest,

I'm glad our team was able to provide you with amazing amenities during your trip to Maryland Live Casino.

Although our hotel doesn't offer a complimentary continental breakfast we do have "The Great American Grill" restaurant and have hotel packages that include breakfast for two.

The next time your travels bring you to the hotel make sure you ask for Chef Esther... she makes an amazing omelet.

Kind Regards,

Waitman
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yonkers, United States
1 review
5 of 5 stars Reviewed July 11, 2013

The staff was very courteous and professional. The hotel was immaculate from the lobby to the room and the pool was well kept. Shuttle service was great. Great location in proximate to shopping and the casino.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, August 7, 2013
Robin L////,

Thank you for your feedback regarding our immaculate lobby, pool and guest room. It’s our goal to ensure guests receive the best service possible and our Guest Services team makes every effort to achieve that goal!

Thank you again, we look forward to your return.

Waitman
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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Hanover
#6 Romantic Hotel in Hanover
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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