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“Stay somewhere else if posible” 1 of 5 stars
Review of Hilton Garden Inn Baltimore/Arundel Mills

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Hilton Garden Inn Baltimore/Arundel Mills
3.0 of 5 Hotel   |   7491-A New Ridge Road, Hanover, MD 21076   |  
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Ranked #7 of 13 Hotels in Hanover
Hanover, United States
1 review
“Stay somewhere else if posible”
1 of 5 stars Reviewed July 3, 2013

Hotel was unclean and staff was rude. Oh the pool closes at 9pm regardless of what the staff tells you. The elevators were dirty and not vented well, someone got sick and wasn’t cleaned up properly and the smell was unbearable, we climbed the steps to the 6th floor twice because of it..

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

Traveler rating
    100
    59
    33
    17
    9
See reviews for
49
56
21
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
5 of 5 stars Reviewed June 29, 2013 via mobile

The staff is wonderful in particular, Larry in the shuttle, ladies at the front desk, Kwamina, Ron, and Thaddeus. The staff were quite entertaining and you have done a great job at keeping up the product.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odenton, United States
1 review
5 of 5 stars Reviewed June 27, 2013

I was very pleased with the accommodations at the Hilton Garden Inn for the family reunion that I hosted. The sales and management staff were very accommodating. There was a staff member that was always available to me. I would use this facility again.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffield, Connecticut
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 25, 2013

The hotel itself was okay. What you would expect from a Hilton Garden Inn. Pillows in the room were a little small and there was no luggage rack, but room was otherwise fine. I would avoid having breakfast at the hotel and just go to the Golden Corral down the street. It's cheaper and better. I had my omelette made wrong twice and my waffle was cold. We were given the breakfast for free without asking and the server was very nice. Location is very good as you are close to many restaurants and the Casino, which has a Cheesecake Factory inside.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fredericksburg, United States
1 review
5 of 5 stars Reviewed June 11, 2013

This hotel delivered on everything that I have come to expect of the HGI brand. This is a very clean and well-maintained property. The staff was very friendly and ready to help in any way they could. You won't be disappointed.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIArundel, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, June 12, 2013
Thanks for the great review - we are always doing our best to provide outstanding service and a great place to stay. We hope to see you again soon!
Warm Regards,
DPaez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond
1 review
2 of 5 stars Reviewed June 10, 2013

This hotel was not worth the money. Very confusing walking into the hotel, since it has two hotels in one. Several guest were lost and had to ask staff which way to go. The bed skirt has food stains on it appeared to be chocolate. Room wasn't that spacious, and very average. I wouldn't recommend this hotel to anyone!

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
4 of 5 stars Reviewed June 10, 2013

Handy to serveral ammenities. Easy drive into DC and Other MD locations. close to airport, Starbucks just short drive, shopping close by if you forgot an item. On-site lounge fro evening cocktail. Good value if you don't need to be right inside downtown DC.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIArundel, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review, June 12, 2013
Location, location, location....close to DC, Baltimore and Annapolis with plenty to do close by. Thanks for taking the time to mention us on Trip Advisor. We hope that you will return to our area and stay at the Hilton Garden Inn again...very soon!
Warm Regards,
DPaez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Hanover
#5 Romantic Hotel in Hanover
#6 Family Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover

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