The girl at check OUT was wonderful. Very kind and not rude at all like the girl at check in. She go her manager and our stay was comped. We had issues from the min we walked in the door. We only booked the hotel for the pool and it was closed which no one had ever mentioned a closing time. The beds were rock hard and the softness selector did nothing. The room smelled musty. When we told our concern to the girl who checked us in she could care less. Had it not been 1am we would have packed and left. We slept but not comfortably on the horrible beds and when check out told the sweet girl in the morning who fixed the issue. Knowing the beds are horribly hard and the pool closes in the evening we would not choose this hotel again.

Stayed here on a quick business trip to Baltimore. It's located on the same road as the car rental facility for BWI, making access more convenient than the other airport hotels on the other side of BWI. Inside and out, it was a standard HGI. Rooms were clean, breakfast was good, and the staff was friendly.

I purposely stay at HGI if there's one in the area. They're predictably comfortable, adequately serviced and staffed, and consistent across the board. Not many surprises. The staff at HGI Arundel in Hanover are extremely courteous, professional, and attentive. The hotel is starting to feel older than it is though, and that's disappointing. A freak empty coffee service greeted me, there was no extra blanket (I look for and use one if it's there, usually is), and there was some kind of equipment noise outside that did not quit. The staff was right on it bringing up cups and coffee, so kudos there. I got a half decent night's sleep, and was up early for my lecture the next day. First to breakfast, and the wait and kitchen staff were eager to serve. Got my day started very nicely. I won't avoid this HGI, but I will check out the options in the area. Summary: This was a really good deal for what I paid, but not my best night's sleep. This visit scores an A-.

I gave it five stars as it was inexpensive, the staff was very attentive, and the food was good. We only stayed one night but I will definitely use them again as the desk clerk made sure we had a shuttle to and from the mall and everything in the room was very clean.