“It's a Hilton Garden Inn. That's a good thing.”
I purposely stay at HGI if there's one in the area. They're predictably comfortable, adequately serviced and staffed, and consistent across the board. Not many surprises. The staff at HGI Arundel in Hanover are extremely courteous, professional, and attentive. The hotel is starting to feel older than it is though, and that's disappointing. A freak empty coffee service greeted me, there was no extra blanket (I look for and use one if it's there, usually is), and there was some kind of equipment noise outside that did not quit. The staff was right on it bringing up cups and coffee, so kudos there. I got a half decent night's sleep, and was up early for my lecture the next day. First to breakfast, and the wait and kitchen staff were eager to serve. Got my day started very nicely. I won't avoid this HGI, but I will check out the options in the area. Summary: This was a really good deal for what I paid, but not my best night's sleep. This visit scores an A-.
Rooms to the front of the hotel may be quieter. Bright lights are on all night though, as it's n...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 4, 2013
Thank you for sharing your comments about your stay at the Hilton Garden Inn Baltimore Arundel Mills. Please accept my apologies that the housekeeping staff overlooked the coffee station in your room prior to your arrival. I have shared your comments with the housekeeper and the rest of the Garden Inn team - your feedback is valuable to us and we appreciate your taking the time out of your busy schedule to recommend our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.