Excellent check in with a smile and extra service by staff member Brooklyn. Room was nice and tidy with comfortable bed. Room and bath were a little small but serviceable. Good location close to the highway for good access to Baltimore or DC. Also close to a large mall, car rental center and BWI airport.

I checked into this room late and tired. As I stepped through the entrance, I was enthusiastically greeted by the desk clerk. The clerk was friendly and personable without being over-the-top. I got the feeling that I was genuinely welcomed at that hotel and the clerk was not just following some training manual. The room was clean, well decorated and the internet service worked very well. I enjoyed my stay here and would certainly stay here again.

The service is great and very helpful, and the lower level is what I expect when checking into a Hilton property. It was the room that was a disappointment, the bathroom had a very musty/moldy smell and tile in shower had mold in it. There are many hotels to stay in around this area and will be using the other "hilton honors" property in the future.

I use HGI's a lot ! They're my go to choice when on the road.

This hotel seems fairly new, but missed my expectations on a few levels.

When checking in, the two desk attendants seemed more interested in chatting to a fellow resident who was trying to work his charm on them. When I needed heat during the night, I found out that the system in my room was not working. Woke early for breakfast and was 'told' by the server, at 6.40am, that the buffet was not open yet (It looked fine to me), when it should have been ready for 6.30am. I didn't like the bed, can't tell you why, but it just didn't feel comfortable. And what is it with these small pillows ! ? so small that if you roll over, your head falls off the pillow ! And, the decor in the corridors, in my humble opinion, is horrible, a sort of nicotine/pee colored wallpaper !

It wasn't a complete disaster, but I'll certainly try somewhere else next time I'm in the area.