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All 13 Hanover hotels

Hilton Garden Inn Baltimore/Arundel Mills: Traveler Reviews

3.0 of 5
7491-A New Ridge Road, Hanover, MD 21076
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Hilton Garden Inn Baltimore/Arundel Mills
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Ranked #10 of 13 hotels in Hanover
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Most recent review
4 of 5 stars Reviewed October 3, 2012
TEC7161982 Washington DC, District of Columbia
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85 reviews from our community

    Trip type
Traveler rating
    36
    23
    12
    10
    4
Date Rating
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Not a bad place to stay”
4 of 5 stars Reviewed October 3, 2012

Stayed 1 night with my girlfriend because we had a wedding to attend in Baltimore. The hotel was clean, staff was very friendly and service was good. Had a bar in the lobby where you could order food and drink while watching TV. The room had a sleep number bed, so you could control the firmness of the mattress. Microwave and fridge in the room was a conveince as well. The only minor problem with the rooom is the bathroom door being too close to the room entrance door. So if you was to open the door to the bathroom, the handle to the door would hit the door to the room leaving marks all over the entrance door. You could see where they repaired the damage before. Might need to put a rubber stopper to prevent that. But all in all its a nice play tp stay.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review
October 11, 2012
Thank you so much for taking time out to write to us. This really means a lot to me as well as my staff. We are extremely happy that you really like our hotel.
We continue to look for ways to improve our service and your feedback helps us greatly.
Please come back soon and see us.

Sincerely,
Patrick Michael
Complex General Manager,
Hilton Garden Inn/Homewood Suites
Arundel Mills
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Dale
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Home away from home”
5 of 5 stars Reviewed October 1, 2012

I have stayed numerous times at the Hilton Garden Inn Baltimore/Arundel Mills, and I have never been disappointed. They always treat me with respect, and are very conscientious about seeing that I am comfortable. I once had a family crisis while traveling, and came back to the hotel after a difficult day to find a nice card from the staff, along with fruit and treats. It was a wonderful gesture in a time of difficulty, and I was very touched by their considerate act.
The hotel is located close to the BWI airport, and very close the the BWI rental car facility, with frequent shuttles to both. It is also very close to Arundel Mills stores, restaurants, and other services, and close to both Baltimore and Washington, DC, with rates much lower than in the district. I travel frequently, and this hotel, with its great location combined with the excellent service, is one of the best I have found. I heartily recommend this hotel to all travelers, whether business or travel.
Congratulations,

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Randy J about Hilton Garden Inn Baltimore/Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very relaxed hotel”
4 of 5 stars Reviewed September 27, 2012

The rooms were a good size & clean. The gym was basic had everything you would need. Breakfast was great try the choclate chip waffels. We had a big group there a few weeks and the staff was very helpfull with what ever we needed. We especially enjoyed the gril out on the patio.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bree982 about Hilton Garden Inn Baltimore/Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review
October 11, 2012
You can always count on us! Thank you for your positive review. I am glad to hear that my Team has made your stay memorable. We appreciate your loyalty and we look forward to your next visit soon.

Sincerely,
Patrick Michael
Complex General Manager,
Hilton Garden Inn/Homewood Suites
Arundel Mills
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Orlando, Florida
2 reviews
“Great staff & service”
5 of 5 stars Reviewed September 24, 2012

I travel to Baltimore a lot for work, and the Hilton Garden Inn has a great staff who always make it comfortable to be there. The pool and hot tub is open until 9:00, and the sports facility is open 24/7. Towels are always stocked at the pool area, with a lifeguard safely close by. The rooms are very clean, and the beds are comfortable to sleep in. The hotel is just around the corner from Arundel Mills, a hot spot for me and my co-workers. When we get back from a long day, the lobby is always fresh and welcoming, and the breakfast the next morning is plentiful. Linda always keeps the coffee coming (thanks). Great stay - I'll certainly be back.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask spartanburgmk about Hilton Garden Inn Baltimore/Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review
October 11, 2012
Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I will make sure to share this with my team members.

Sincerely,
Patrick Michael
Complex General Manager,
Hilton Garden Inn/Homewood Suites
Arundel Mills
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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Consistently great”
5 of 5 stars Reviewed September 19, 2012

My husband and I always stay at this hotel when we travel to Baltimore. It is close to downtown and the Arundel Mills Mall and Casino. It is located in a great spot! The hotel is always clean and fresh. Not noisy at all!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask tenise j about Hilton Garden Inn Baltimore/Arundel Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review
October 11, 2012
Thank you for your wonderful feedback! Please come back and visit us again. We appreciate your business.

Sincerely,
Patrick Michael
Complex General Manager,
Hilton Garden Inn/Homewood Suites
Arundel Mills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover
Address: 7491-A New Ridge Road, Hanover, MD 21076
Phone Number:
Region: United States > Maryland > Hanover
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Hanover
#5 Business Hotels in Hanover
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 
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