This hotel was in a very good location - quick walking distance to the shops, restaurants, and entertainment at Arundel Mills & Casino. That was excellent. Apparently the shuttle will take you there as well.
The room was pretty good. Full kitchen amenities in each room. Generally clean, but in my friend's room there appeared to be a lot of food splatter (hope it was good!) on the living room wall.
Gym was nice. A bit crowded, but good machines in working order that looked relatively new.
Breakfast was good. I didn't try it, but they had various food available in the evenings as well.
Most staff was very friendly. I wasn't pleased with the check-in experience (although it wasn't a huge deal - just not the best customer service). I was staying with a group (multiple rooms). The two people ahead of me were checked in right away (and upgraded) but I was told my room would be a 1/2 hour wait. That would've been fine if the person who came in after me (with the same room type) wasn't automatically given a room. Speaking to family in the hotel business, the proper thing to do would have been to check me in to a room of my type that was available rather than waiting for a specific room # when some were ready.
Overall, pretty good stay. I'd stay here again.
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- Also Known As:
- Towneplace Suites Arundel Mills Bwi Airport Hotel Hanover