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“Very clean, Good Service” 4 of 5 stars
Review of TownePlace Suites Arundel Mills BWI Airport

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TownePlace Suites Arundel Mills BWI Airport
2.5 of 5 Hotel   |   7021 Arundel Mills Circle, Hanover, MD 21076   |  
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Ranked #12 of 14 Hotels in Hanover
Raleigh, North Carolina
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very clean, Good Service”
4 of 5 stars Reviewed April 22, 2013

Stayed here for a couple of nights in April while visiting Washington DC. Its a easy drive back down to the city. The service was good and the room exceptionally clean. No problems with hot water or water pressure, which is always a plus when we're out of town. The breakfast was adequate, as I enjoyed the hot oatmeal. We would definitely stay here again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review, May 16, 2013
Thanks for staying with us at the TownePlace Suites, we are glad to hear that you enjoyed your stay at our hotel. Please visit again when you are in the area.
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94 reviews from our community

Traveler rating
    31
    38
    19
    4
    2
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32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Pennsylvania
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 14, 2013

The hotel location to the Arundel Mills Mall was great, as was the location to the Maryland Live Casino. (if you desire shuttle service available) The hotel was very clean, the bed comfortable, a working kitchen if needed wiith a full size refrigerator, and a good morning breakfast. And most importantly (for a man) a flat screen TV and (for a woman) a very clean bathroom. The only downside was that our room was next to a room that was hosting a party. I could have complained, but if you're ignorant enough to make all the noise that they did, the hotel staff would have just had a larger problem throughout the night. The hotel staff both in the evening and in the morning was great. If you had a question they had the answer with a smile and it was correct. Would stay here again and I would recommend it to all.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review, April 15, 2013
Thank you for the great review, we are happy to hear that you enjoyed your stay with us. We are gald that you found everything clean and in working order and that our front desk staff was helpful. I will be sure to pass your comments on to all of our staff members, this will make them proud of the work that they do for you our guest. Thanks for choosing TownePlace Suites and please visit again next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falmouth, Massachusetts
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 23, 2013

I think this place is great. They let me check in early, my room is clean, free washer and dryer, shuttle, and gym. The room is good size with a kitchenette and a nice office space, even a closet I wish I had at home! Only downsides are that you can hear people in the hallway and the planes overhead (duh) so if you are looking for silence this is a no go. The breakfast was nice and I was able to walk to bank, shopping, movies, restaurants, and Walmart although that walk isn't for the faint of heart. The staff isn't outrageously nice but they aren't bad at all. I will certainly stay here in the future.

Room Tip: Someplace quiet!
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review, April 10, 2013
Thanks for the great review, we're glad to know that you enjoyed your stay. Thanks for staying at TownePlace Suites and please come back when your in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed March 23, 2013

stayed there on our way back from Orlando; Large 2 bdr suite that slept five comfortably. close to highway, shopping and saw an airport shuttle. Bed were comfortable (two queen) - pull up sofa was average. One bathroom though. Room were clean furniture were descent. Breakfast right about average (minimum variety). One of the kids pressed the wrong bottom on the microwave and the smoke triggered a fire alarm and an evacuation. Luckiley, we were just finished and on our way out.

Did not appreciate the loooooong wait for check in (I almost left). Hotel should have more than one staff to handle this.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review, April 10, 2013
Thanks for staying with us! Sorry to hear about the fire alarm, at least the kids will have a story to tell their friends. Please stop and see us next time your in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Knox, KY
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 22, 2013

Great hotel for multiple day or business stay. Rooms are functional and clean with kitchenettes, couches and work areas. Evening socials are added benefit and complimentary breakfast is surprisingly good (waffle maker!). Conveniently located at Arundel Mills Mall and Maryland Live! Casino as well as BWI and Fort Meade, beneficial for both work and play.

Negatives, the sound really carries from the hallway into the rooms so it can be loud at times and the beds are hard so they wreak havoc on your back. This may be petty but the toilet paper is absolutely the cheapest, flimsy (yet hard) paper I’ve had the displeasure of using so I urge the management to spend a little more for TP that doesn’t chafe when you use it.

All in all, the location and value outweigh the toilet paper and hard beds. Plus the staff was very accommodating and personable so there’s a good chance we will be back.

Room Tip: Stay away from stairwells and elevators. A room in the area with the least amount of foot traffic.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review, April 10, 2013
Thanks for the nice review, we are happy that you enjoyed our breakfast and evening social. Sorry about the TP, will check with housekeeping about this. Thanks for staying at TownePlace Suites by Marriott. Hope to see you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 15, 2013

I go to the BWI area regularly and have stayed at many of the Marriott properties in the area. I have a few requirements. Low rate. Clean. Safe. Refrigerator in the room. Bright. Friendly staff. This was my first stay at the TownePlace and all my requirements were met. It was a last minute trip and the rate was spectacular for the area. I prefer the Mall area to the actual BWI hotel corridor. It's very convenient to the rental car area and to numerous restaurants. For me it was close to the highway I need to get to work.

The breakfast was hot, hearty, and well prepared. The rooms fresh and clean. The air conditioners are a bit noisy and the beds firmer than I prefer. Overall it was the best value I've fou d in the area in the past 30 nights of stays in other Marriott properties.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review, March 19, 2013
Delta3MM, We are thrilled to hear that you had a great stay and even better yet that you will be back! Thank you very much for the great review, hope to see you on the return trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 27, 2013

The Assistant General Manager Gail was very helpful in making this a pleasant stay for us! We were celebrating a big birthday so efficiency was key...The hotel is in close proximity to the shopping Center, Restaurants and...the Casino.. 5 stars = Excellent rating for this extended stay facility that cares about its customers. I overhead an early morning staff meeting where the Leader shared excellent customer service stories... what a motivational way to keep the staff engaged ...they truly make a difference...
Keep up the great work Arundel Mills Team...

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review, March 6, 2013
SpringFling, thank you for the perfect 5 that makes the entire staff very proud of our hotel. We are truly happy that you enjoyed your stay with us and hope to see you again in the future. Once again thank you very much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Arundel Mills BWI Airport

Address: 7021 Arundel Mills Circle, Hanover, MD 21076
Location: United States > Maryland > Hanover
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 14 Hotels in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Arundel Mills BWI Airport 2.5*
Number of rooms: 109
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Also Known As:
Towneplace Suites Arundel Mills Bwi Airport Hotel Hanover

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