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“Nice place to rest” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   1801 Dual Hwy, Hagerstown, MD 21740   |  
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Ranked #13 of 20 hotels in Hagerstown
Bowie, Maryland
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Nice place to rest”
4 of 5 stars Reviewed December 29, 2008

Was visiting family for the holidays and needed a place to rest. The Comfort Inn was clean, quiet and inexpensive. The hotel has an indoor pool and hot tub which was a treat. The continental breakfast was nice, and the hotel staff were friendly and business-like.

  • Liked — Inexpensive and clean
  • Disliked — can't think of anything
  • Stayed December 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 people have reviewed this hotel

Traveler rating
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See reviews for
33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Philadelphia
1 review
5 of 5 stars Reviewed December 4, 2008

I must first congratulate the staff of the Comfort Suites in Hagerstown. I came to this beautiful town with my family during vacation. The hotel had all the amenities you could possibly ask for. It was within driving distance of historical civil war landmarks. I am actually a very tough critic when it comes to hotels, so when I say this is good I mean it.

  • Liked — Everything
  • Stayed August 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weeki Wachee, Florida
1 review
4 of 5 stars Reviewed November 17, 2008

This was the second time we stayed at this particular hotel and found it just as comfortable the second time as the first. The staff was pleasant and helpful. Our room was clean and spaceous with a king sized bed and 2 comfy upholstered rockers. The bathroom was roomy and well stocked with towels and basic toiletries. The morning buffet had a wide assortment of breakfast items. Fruit was fresh and the waffle station was frequently monitored and cleaned. The location of the hotel is central to so many area attractions. The staff was very helpful with travelling directions. We have dear friends in the area that we visit often. We will definately stay here again. The area is just beautiful.

Stayed November 2008
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New Jersey
1 review
5 of 5 stars Reviewed November 17, 2008

When we checked in, we were greeted by a receptionist who remembered us, even though we hadn't been there in a year. We found that there had been a number of upgrades made to the property. it's very attractive and modern now.
It's a great place to stay if you're in the area.

  • Stayed November 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 3, 2008

My husband and I stayed at this hotel for a week in late October.
We were in the first floor disabled room and it was more than adequate. The roll in shower is wonderful and the beds are extremely comfortable. Any requests were handled promptly by the front desk staff and the room was very large and very clean. The breakfast was varied each day (the usual bacon, sausage,eggs, croissants, etc.) Even the raisin bran cereal was fresh!
We have been staying here every year for quite awhile now and each time it is a great value for the money. It is also very convenient to all local attractions.

  • Liked — cleanliness
  • Disliked — windows do not open
  • Stayed October 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedona, AZ
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed August 28, 2008

“All-nonsmoking hotel” the ad said. “Comfort,” the name implied. We pulled in at about 10:30 p.m. after a long day on the road expecting a better-than-average night’s rest. In fact, as if in an episode of The Twilight Zone, we were about to embark on a journey through bizarre rooms with unusual odors, poor maintenance, and defensive, disinterested management.

The first clerk assigned us to Room 305. When we opened the door we were assaulted by a nasty, pungent smell. Ms. Maven went downstairs to speak to the clerk while Mr. Maven guarded the luggage. The shift had changed and the new clerk wondered aloud why we had been put on the “problem floor,” which is where the smokers used to be. That explained the odor. And there was another odd thing about the room, which was hardly “comfort”-able. You need to understand that the room was subdivided into two sections by a short wall. The bigger section was near the window, which is where the king bed would normally go, and the smaller section was toward the hallway, and would normally hold the sofa and coffee table. But in this room the bed was located in the smaller part. It was crammed in there, with a wall touching the bed on each side and obviously no room for a night stand and no light above the bed. Meanwhile, in the larger section of the room, a small sofa sat with night stands located a good two feet away on either side. We couldn’t quite figure out why the furniture had been arranged this way, although covering up a big stain or hole in the carpet is a pretty good bet.

We were moved downstairs, and we mean really downstairs, to Room 135. We took the elevator down to ‘1," luggage in tow, and searched for awhile but 135 was nowhere in sight. Then we went to the desk and the clerk explained – it would have been nice had she told us in the beginning – that 135 was not on the first floor (insert Twilight Zone theme here). It was on the basement floor. The hotel is on a sloped lot, and there are some rooms on the north side of the ground level. When we finally found 135 and opened the door we noticed an earthy odor but we were exhausted. Nothing sounded better than eating our take-out Chinese food and going to sleep. We settled back on the sofa and reached for the TV remote. It didn’t work. So Mr. Maven picked up the phone on the desk and tried to call the clerk. The phone was dead. (Paging Mr. Serling.) This meant Ms. Maven had to schlep upstairs to speak to the clerk in person, who confided that she had been “pestering” the housekeepers to check the batteries in the remotes. It took more than an hour for the clerk to find a replacement.

Meanwhile, we were getting to know the room. On the plus side, the TV got a large number of channels and the mattress was comfortable. But there were even more examples, besides the dead phone and nonworking remote, of poor maintenance. We’ve included a photo of the severely cracked lampshade, which was located next to the air conditioner and which whirled around when the air was on. Another photo shows the handle on the dresser, which was falling off. The dimly-lit bathroom had an old, loud exhaust fan and a plastic sign (see photo) warning that we would be charged if any of the amenities were stolen. An exercise in sarcasm, the sign is not designed to make guests feel “comfort”-able. But, as we were to learn the next day, it perfectly sums up the management’s attitude, which is that people are always trying to rip them off.

I suppose at this point we should mention Comfort’s evidently useless 100% satisfaction guarantee (see photo of card from our room), which clearly states that if you are not satisfied your money ($72.99 in our case, thanks to a coupon) will be refunded.

We had a horrible night’s sleep. The “earthy” odor was located somewhere along the edge of the room next to the outer wall, right by the bed. It did not emanate from the air conditioner. More likely, there had been some sort of water damage in the past, either at the wall or underneath or both, and a form of mold had taken root. Unfortunately, the windows did not open to allow some fresh air inside. We awoke in the morning with raging headaches, which began to lessen almost immediately when we were out of the room.

We checked out early and asked to speak to the manager. The sales manager fielded our complaint as the clerk who had checked us in the previous night scurried away like a rat deserting a sinking ship. We explained the entire story of our stay just as we have explained it here. The sales manager was argumentative and not especially sympathetic and said that the hotel has a problem with people trying to “take advantage of” Comfort’s satisfaction guarantee. But she did remove $25 from the bill, and at our request also removed a $1 safe charge, which we had not anticipated and which we did not feel it was fair to ask us to pay. We told her that, quite frankly, since were had been put in two rooms, each with an odor problem, and awoke with headaches and had not had anything approaching a “comfort”-able night’s rest, we felt that the honorable thing for the hotel to do was to refund our entire payment. She said she could not refund any more money without inspecting the room, which she would do later.

After a few hours she called us on our cell phone to state that “there is no odor problem in the room.” She claimed she had taken the AC apart looking for it, even though we had said the AC did not appear to be the problem. We were not surprised by her decision, given the overall impression we had gotten of how the place is run. Their bottom line is to take your money while providing substandard accommodations. (Oh yes, they’ll tell you “we’re renovating,” as if this is supposed to make you feel better after having spent The Night From Hell.)

In closing, we urge you to note the Tripadvisor review of Nov. 2, 2006, which states “the room smelled of mold, especially the carpets near the bed where it was very strong.” We are not the first persons to encounter that problem here, despite the sales manager’s attempt to make it sound like it was all in our heads. For those sensitive to mold and to old, ingrained cigarette smoke, and for those who expect management to run a hotel with competence and caring, our suggestion is to stay far, far away from this place. Fortunately, we were able to depart safely. Had this been an episode of The Twilight Zone, we would have been stuck there for eternity, being moved every night from crappy room to crappy room, probably at the behest of some sadistic alien for whom operating a hotel is merely a game in which the patience and endurance of the guests is constantly tested.

  • Liked — TV got full local cable
  • Disliked — Smelly rooms, poor maintenance, poor management
  • Stayed August 2008, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuiteshagerst, Webmaster at Comfort Suites, responded to this review, December 21, 2011
Dear Guest,

Thank you for choosing Comfort Suites for your recent stay in our area. I am glad you enjoyed the full local cable on the TV.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Registration staff was approached about being sure that our valued guests were properly directed to the location of their rooms.

• Management received additional training in the courteous manner in which our valued guests are to be treated.

• Maintenance was informed of the problem you experienced with not being able to open the windows of the room assigned to you and instructed to see to fixing the problem.

We take our reviews seriously. I hope that the next time you visit our area, you will once again choose to stay at Comfort Suites, I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maryland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed July 12, 2008

We had a short one night stay over the 4th weekend. We chose this hotel based on the reviews, plus we had some expiring points to use.
We were very satisfied. The room was large & spacious with the extra sitting room. All the furnishings looked new, especially the bedding - which I found very comfortable. It was also nice to have queen size beds, instead of the full-size that I'm seeing more often now in standard rooms.
The carpet looked okay, it didn't seem that old but could have used a good cleaning in a couple of spots (room & hallway.)
Pleasant, friendly staff at the front desk. Pool was small but kids enjoyed it anyway. Water was nice & warm. Noticed chlorine smell in pool area -- you knew it was clean but a little bothersome to the eyes after awhile.
Breakfast was good, nice variety for "heavy" continental. Only thing we didn't care for were those strange egg discs that seem to pop up in a lot of breakfast bars.
Overall, very nice stay, especially for a Comfort Suites -- looks like Choice is trying to be more competitive with the Hamptons & Holiday Inn Express. I'm not familiar with those brands in Hagerstown, but I'd think that this Comfort Suites would stack up very well if not surpass.

  • Liked — Bedding was nicer than expected
  • Disliked — Those strange eggs!!
  • Stayed July 2008, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel Hagerstown
Comfort Hotel
Comfort Suites Hagerstown
Hagerstown Comfort Suites
Address: 1801 Dual Hwy, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 20 hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
Welcome to the Comfort Suites Hagerstown.For history buffs you’ll find we are centrally located between three major Civil war battlefields and a Colonial Fort. Antietam National Battlefield is the closest and only a 15 minute drive. Harpers Ferry and Fort Frederick State Park are about a 25 minute drive with Gettysburg 39 miles from the hotel. This area also offers many historical attraction...s and museums.While in Hagerstown, sports fans can enjoy a baseball game at Municipal Stadium. Relax and take in a Suns game, the single-A affiliate of the Washington Nationals.Enjoy cultural attractions? Then you will want to visit the Washington County Museum of Fine Arts or spend an evening at The Maryland Theatre, home of the Maryland Symphony Orchestra.During your stay you will enjoy a 100% smoke free environment. Each large one room suite offers a microwave, refrigerator, coffee maker, iron and ironing board and hair dryers.Also included:Complementary hot breakfastIndoor pool and hot tubExercise roomFree wired and wireless high-speed internet access. ... more   less 
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