I reserved and paid for a room in advance. The hotel is supposed to be completely non-smoking (they have numerous ads in the hotel and on the room key holder touting the clean air). The first room I was shown smelled of cig. smoke. The second room I was shown smelled even more strongly of cig. smoke. I told the front desk person that the rooms were unacceptable because they smelled of smoke and because of my asthma I could not stay in either room. I was told that no other rooms were available. I asked to speak to the manager. The front desk person told me that "no managers were available because they were both out of town." I then asked the front desk person to find me an alternative hotel given that they were unable to provide me with my promised and paid for smoke-free room. Essentially, I was told "Find your own hotel room." The attitude of the front desk person was "too bad, nothing I can do for you" and a direct quote from him was "If you don't take the room, I can easily fill the room for over $100." Then when I asked for the front desk person's name for reference he gave me his first name. When I asked him for his last name, his response was "I won't give it to you, you know with things like Facebook and privacy and contacting me."
Altogether horrible experience, smelly rooms, cavalier and flippant front desk person.
- Official Description (provided by the hotel):
- Welcome to the Comfort Suites Hagerstown.For history buffs you’ll find we are centrally located between three major Civil war battlefields and a Colonial Fort. Antietam National Battlefield is the closest and only a 15 minute drive. Harpers Ferry and Fort Frederick State Park are about a 25 minute drive with Gettysburg 39 miles from the hotel. This area also offers many historical attraction...s and museums.While in Hagerstown, sports fans can enjoy a baseball game at Municipal Stadium. Relax and take in a Suns game, the single-A affiliate of the Washington Nationals.Enjoy cultural attractions? Then you will want to visit the Washington County Museum of Fine Arts or spend an evening at The Maryland Theatre, home of the Maryland Symphony Orchestra.During your stay you will enjoy a 100% smoke free environment. Each large one room suite offers a microwave, refrigerator, coffee maker, iron and ironing board and hair dryers.Also included:Complementary hot breakfastIndoor pool and hot tubExercise roomFree wired and wireless high-speed internet access. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Hagerstown
- Comfort Suites Hagerstown
- Hagerstown Comfort Suites