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“best bet in hagerstown” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   1801 Dual Hwy, Hagerstown, MD 21740   |  
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Choice Privileges Points
Ranked #13 of 20 hotels in Hagerstown
Manchester, New Hampshire
Top Contributor
149 reviews 149 reviews
49 hotel reviews
Reviews in 56 cities Reviews in 56 cities
60 helpful votes 60 helpful votes
“best bet in hagerstown”
5 of 5 stars Reviewed December 25, 2011

have stayed here several times in last few years and always found it to be clean and comfortable. my xmas eve 2011 stay was made more plesant by front desk clerk cheryl who sent me a nice note and wished me safe travels.
breakfast here is skimpier (no bread for toast) than some, but ok.
overall a great place to stay in hagerstown.

Room Tip: 3rd floor the quietest. stay away from room #'s ending in "15"...next to ice machines
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  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 people have reviewed this hotel

Traveler rating
    32
    39
    10
    5
    6
See reviews for
33
28
7
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cary, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 9, 2011

I stayed at this hotel during a very trying period as the New York area and Long Island were being evacuated due to the upcoming hurricane, Irene, in late August, 2011.

It was very, very nice and the staff were very helpful with local information. I certainly plan to stay there again!

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, PA
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 17, 2011

We enjoyed our recent stay at this hotel except for the fact that they disabled our key cards after the first day we were there. As a result, we had to have the cards rekeyed when we could not enter a door close to our room. This was an inconvenience. Other than that experience the hotel was clean and well cared for. Housekeeping was efficient. Check-in and out was quick and without problems. The room was spacious and clean. Breakfast was more than adequate with hot foods as well as the usual breakfast fare. Overall the staff was courteous and friendly. The hotel was convenient to our planned destinations with easy entrance and exit. I would stay there again if I was in the area and would recommend this property.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fishers, Indiana
Top Contributor
84 reviews 84 reviews
28 hotel reviews
Reviews in 43 cities Reviews in 43 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 12, 2011

This was one of the nicest Comfort Suites I have stayed in. I'm a Choice Privileges member and try to stay at one of their properties whenever possible. This one certainly didn't disappoint ..... huge entry very well appointed with modern furniture for relaxing and that flowed in to the breakfast area. Good breakfast including eggs, sausage, bacon, waffles, yogurt, cereal, etc.

Room was HUGE with 2 Queen beds, desk, refrig, microwave, and separate area with sofa, etc. Only stayed 1 night but would stop here again without hesitation if in the area again. Easy on / off Interstate location

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mpls, MN
Top Contributor
223 reviews 223 reviews
103 hotel reviews
Reviews in 136 cities Reviews in 136 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed August 18, 2011

This was a great motel to stay at. The staff obviously takes pride in their motel - it was clean and well maintained. The room was large with 2 queen beds, a separate sofa area and a large work area. Each bed had 4 pillows and was very comfortable. There was a large worktable with a very comfortable desk chair. The room also had a microwave and refrigerator and coffeemaker. The room didn't have a luggage rack, but we had room on the long dresser and the coffeetable for both of our suitcases. The room was also very clean and well taken care of. There were 70+ TV channels. Breakfast had scrambled eggs, bacon, hardboiled eggs, cereal, yogurt, waffles, bagels, pastries, fresh fruit, fruit juices, coffee. At least 3 people were constantly replenishing food and cleaning tables and counters. The eating area was huge - more than enough room for everyone. Price was very reasonable especially considering all the space you had in the room. One of the nicest places we have stayed in.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clifton, New Jersey
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 28, 2011

They treated us cordially and quickly. Would stay again.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Woodbury, NJ
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 12, 2011

This was the last of six Choice Hotels (five Comfort Suites) that we stayed on our vacation. Our room had two queen beds that were very comfortable with plenty of pillows. In addition to the usual amenities of coffee pot, hair dryer, iron & ironing board, the refrigerator's freezer compartment was large enough to keep two large blue ice containers frozen and ready to be used when we left. Overall, the room was clean and quite sufficient for an overnight stay.

The reason why we took off two stars:
1) The 25" TV placed in a cabinet didn't have the same viewing flexibility as most of the other Comfort Suites that had free standing (and larger) flat screen TV's on a swivel base.
2) Breakfast wasn't on par with the other hotels on this trip.
3) While it was nice to have the option of using a fixed or handheld shower head, the water pressure was pretty weak, especially being on the ground floor.
4) Despite saying that internet access was free in rooms and "public areas", the "public areas" do not include the business center located in the main lobby. This is the only Choice Hotel we've stayed that charges a per minute fee to access the internet via their computer. As an extra rub, the default browser window has several large ads that span the entire width of the window. This just seemed a really tacky way to make extra money.

Room Tip: Bring your own laptop
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  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuiteshagerst, Webmaster at Comfort Suites, responded to this review, January 2, 2012
Dear Guest,

Thank you for choosing Comfort Suites for your recent stay in our area. I am glad that you found your room to be comfortable.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• The management was approached about the possibility of eliminating the default browser window ads.

• Breakfast staff received additional training in presenting a proper breakfast.

• Maintenance was informed of the weak water pressure you experienced in the shower and instructed to look into the matter.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Suites. I think you will be greatly pleased and we look forward to welcoming you back.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel Hagerstown
Comfort Hotel
Comfort Suites Hagerstown
Hagerstown Comfort Suites
Address: 1801 Dual Hwy, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 20 hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
Welcome to the Comfort Suites Hagerstown.For history buffs you’ll find we are centrally located between three major Civil war battlefields and a Colonial Fort. Antietam National Battlefield is the closest and only a 15 minute drive. Harpers Ferry and Fort Frederick State Park are about a 25 minute drive with Gettysburg 39 miles from the hotel. This area also offers many historical attraction...s and museums.While in Hagerstown, sports fans can enjoy a baseball game at Municipal Stadium. Relax and take in a Suns game, the single-A affiliate of the Washington Nationals.Enjoy cultural attractions? Then you will want to visit the Washington County Museum of Fine Arts or spend an evening at The Maryland Theatre, home of the Maryland Symphony Orchestra.During your stay you will enjoy a 100% smoke free environment. Each large one room suite offers a microwave, refrigerator, coffee maker, iron and ironing board and hair dryers.Also included:Complementary hot breakfastIndoor pool and hot tubExercise roomFree wired and wireless high-speed internet access. ... more   less 
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