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“Great stay, Friendly staff” 4 of 5 stars
Review of Hampton Inn Hagerstown

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Hampton Inn Hagerstown
2.5 of 5 Hotel   |   1716 Dual Highway, Hagerstown, MD 21740-6635   |  
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Earn 2x HHonors Points
Ranked #2 of 21 Hotels in Hagerstown
Certificate of Excellence
Baltimore
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great stay, Friendly staff”
4 of 5 stars Reviewed July 31, 2014

Stayed here for a couple nights over a weekend. The staff were friendly and efficient. The room and lobby/breakfast area was clean and comfortable(mostly).

I'm a Hilton Honors member so I don't know if it had an impact on check-in but I was checked-in as quick or quicker than any hotel I've ever stayed.

The room was nice. The bathroom was a little on the small side but clean and the shower head was above my head (I'm 6'1" so it's important). The only negative to the room was the HVAC unit. It was a little loud and it created an odd harmonic vibration near the closet. It didn't bother me to much but it might be something to consider.

There are restaurants close by (El Ranchero just across the road has great Mexican food), a grocery store, gas stations and a liqueur store with a decent craft beer selection.

The breakfast was good and well supplied. It was very busy when we were there but things were generally kept clean and tidy. Parts of the breakfast area are very snug and once your in it might be difficult to escape until someone around you gets up.

I'd stay here again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, August 7, 2014
Thank you for your review. I will share it with our staff. They work very hard to keep our hotel clean and running efficiently. Please come back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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335 reviews from our community

Traveler rating
    218
    88
    18
    6
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Otley, United Kingdom
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed July 29, 2014

Stayed last night before flying home to UK. Proximity to Outlet Mall was perfect for last minute shopping.
Hotel was great with spacious , clean, comfortable room with good facilities. Plenty of parking space
pool area was very good. Staff friendly and helpful.
Nothing much in walking distance, mainly fast food and takeaways
Would recommend

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, August 7, 2014
Thank you for taking the time to review our hotel. I hope you enjoyed your visit to the states. Please come back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumberland, Maryland
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 23, 2014

The hotel inside and out was always clean and in pristine condition. The breakfast had excellent choices and the staff always made sure there was plenty of everything. Each night the front desk made sure cookies were out along with plenty of coffee. The front desk was extremely polite and conversational. The rooms were a blessing to be in: The decor was "top-notch" and every appliance was in working condition. The location provided easy access to everything around Hagerstown. The wifi speeds were excellent and streaming was never an issue. Thank you Hampton Inn! The second floor was quiet at all times as well.

Room Tip: During the baseball season, check out a Suns game. The stadium is within 3 miles of the hotel.
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 25, 2014
Thank you very much for taking the time to write your review. It is a pleasure to read about your stay and will share it with our team. We have a hardworking staff that wants to be the best hotel in Hagerstown. Thanks again for choosing to stay with us and please come back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 21, 2014

Great job as usual by the Hampton Inn. My wife and young son arrived at the Hampton in on Friday in July late in the evening and not only was our room ready, the crib was assembled and ready to go and we were able to carry our son from the car to the crib with minimal disruption. That was greatly appreciated. A recommended hotel if you are in the Hagerstown area.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 23, 2014
Thank you for choosing to stay with us on your way through Hagerstown. Our entire staff works very hard to satisfy every guest and they will enjoy reading your comments. Please come back and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2014

This hotel was recently remodeled and had a fresh look. Lobby and all public areas were clean, well appointed and had pleasing modern décor. My only negative was that the built-in furniture in our room was a very dark, almost black color that made the room seem dark and the mattresses were a bit hard for my tastes.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 23, 2014
Thank you for choosing us for your family gathering. We have recently remodeled the entire hotel. Please come back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 15, 2014

Several months ago a charity I'm affiliated with reserved a block of 200 rooms as part of a fundraiser only to learn the day before that half of the reserved rooms would not be honored because they could sell the rooms to a business group for a higher rate. We had to scramble at the last minute to find rooms at another hotel for half of the participants. Considering this is an annual seven night event and we often use Hampton Inns, this is a lousy way to treat a customer.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 23, 2014
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haslett, Michigan
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 15, 2014 via mobile

Our overnight stay was comfortable and relaxing. The white bedding was fresh and clean. The entire hotel was bright, clean and pleasant. The staff was very nice and helpful. My compliments to the receptionist and manager who helped correct a reservation mistake that I had made. Highly Recommended!

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 23, 2014
Thank you for taking the time to review our hotel. It is a pleasure to know that you found our hotel clean, comfortable and accommodating. Thank you for your recommendation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Hagerstown

Address: 1716 Dual Highway, Hagerstown, MD 21740-6635
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hagerstown
#2 Romantic Hotel in Hagerstown
#3 Family Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Hagerstown 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Whether in the area for business or pleasure, the Hampton Inn Hagerstown is the perfect place to stay. A short 10 miles from the Washington County Regional Airport and 2 miles from downtown, this hotel provides easy access to any Hagerstown destination. Start your day with a free hot breakfast before hitting the town to talk in all the historical attractions. When the day is done, wind down with a dip in the pool or a run in the fitness center before settling in your clean and fresh Hampton bed. ... more   less 
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Also Known As:
Hampton Hotel Hagerstown
Hagerstown Hampton Inn

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