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“Great Experience” 5 of 5 stars
Review of Hampton Inn Hagerstown

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Hampton Inn Hagerstown
2.5 of 5 Hotel   |   1716 Dual Highway, Hagerstown, MD 21740-6635   |  
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Ranked #2 of 21 Hotels in Hagerstown
Cumberland, Maryland
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Great Experience”
5 of 5 stars Reviewed July 23, 2014

The hotel inside and out was always clean and in pristine condition. The breakfast had excellent choices and the staff always made sure there was plenty of everything. Each night the front desk made sure cookies were out along with plenty of coffee. The front desk was extremely polite and conversational. The rooms were a blessing to be in: The decor was "top-notch" and every appliance was in working condition. The location provided easy access to everything around Hagerstown. The wifi speeds were excellent and streaming was never an issue. Thank you Hampton Inn! The second floor was quiet at all times as well.

Room Tip: During the baseball season, check out a Suns game. The stadium is within 3 miles of the hotel.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 25, 2014
Thank you very much for taking the time to write your review. It is a pleasure to read about your stay and will share it with our team. We have a hardworking staff that wants to be the best hotel in Hagerstown. Thanks again for choosing to stay with us and please come back again.
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263 reviews from our community

Traveler rating
    169
    68
    18
    5
    3
See reviews for
83
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19
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 21, 2014

Great job as usual by the Hampton Inn. My wife and young son arrived at the Hampton in on Friday in July late in the evening and not only was our room ready, the crib was assembled and ready to go and we were able to carry our son from the car to the crib with minimal disruption. That was greatly appreciated. A recommended hotel if you are in the Hagerstown area.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 23, 2014
Thank you for choosing to stay with us on your way through Hagerstown. Our entire staff works very hard to satisfy every guest and they will enjoy reading your comments. Please come back and stay with us again.
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 19, 2014

This hotel was recently remodeled and had a fresh look. Lobby and all public areas were clean, well appointed and had pleasing modern décor. My only negative was that the built-in furniture in our room was a very dark, almost black color that made the room seem dark and the mattresses were a bit hard for my tastes.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 23, 2014
Thank you for choosing us for your family gathering. We have recently remodeled the entire hotel. Please come back again.
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Princeton, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 15, 2014

Several months ago a charity I'm affiliated with reserved a block of 200 rooms as part of a fundraiser only to learn the day before that half of the reserved rooms would not be honored because they could sell the rooms to a business group for a higher rate. We had to scramble at the last minute to find rooms at another hotel for half of the participants. Considering this is an annual seven night event and we often use Hampton Inns, this is a lousy way to treat a customer.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 23, 2014
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
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Haslett, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 15, 2014 via mobile

Our overnight stay was comfortable and relaxing. The white bedding was fresh and clean. The entire hotel was bright, clean and pleasant. The staff was very nice and helpful. My compliments to the receptionist and manager who helped correct a reservation mistake that I had made. Highly Recommended!

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 23, 2014
Thank you for taking the time to review our hotel. It is a pleasure to know that you found our hotel clean, comfortable and accommodating. Thank you for your recommendation.
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Cleveland
Top Contributor
94 reviews 94 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 15, 2014

Normally we stay in a Marriott property in Hagerstown, but we decided against it on this trip due to the high cost. We checked Tripadvisor, and decided to try this Hampton Inn. I'm glad we did.

The check-in was quick. We were in our room within minutes of arriving. Some advice when arriving: park in the back. That's where the elevator is located.

The room was excellent. My wife remarked how much she liked it, and she's hard to please. The beds, one of the main reason we like Marriott, were extremely comfortable.

It has a breakfast with a wide variety of choices. With the price of bacon skyrocketing, no hotel has bacon. But we had a choice of sausage, waffles, eggs, and various other items. Unless you're really picky, you won't go hungry.

It's in a decent location. It's about five minutes from the outlets, about three or so minutes from the interstate to DC/Baltimore.

The only negative I can think of is that there are medians in the two roads that go by the hotel. If you are going to go toward the interstate, you have to find a place to turn around or make a U-turn.

We are definitely going to return. It was well worth the money we paid.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 23, 2014
Thank you for the kind review. It is great to see that you gave us a chance and we were able to provide you with an enjoyable stay. Please come back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
georgia
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 22 cities Reviews in 22 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed July 12, 2014

I stayed over for one night on a road trip to Maine. The hotel is just off the interstate, which is a good thing for quiet. The signage as you get off the interstate will direct you to the door. The staff was very accommodating and nice. The room was very clean and comfortable. They have a small indoor swimming pool but it was occupied by a group of kids when we were there so we didn't get a chance to take a dip. The facility did really look clean though.
Breakfast was very good. Looking at some other reviews, they apparently rotate the menu because we did not have some of the items mentioned but had others. It was a wide array of food and everyone could find something.
Please note that there do not seem to be any major restaurants at this exit, only fast food places and Subway. Not a problem for us since we had already eaten before arriving, but something to be aware of. i will stay again on my next trip.

Room Tip: I had a room on the interstate side and it was still quiet as could be.
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, July 15, 2014
Thank you for taking the time to post a review. You are actually writing about our sister Hampton located off of Interstate 81. I will pass along your kind words to them
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Hagerstown

Address: 1716 Dual Highway, Hagerstown, MD 21740-6635
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hagerstown
#2 Romantic Hotel in Hagerstown
#3 Family Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Hagerstown 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Whether in the area for business or pleasure, the Hampton Inn Hagerstown is the perfect place to stay. A short 10 miles from the Washington County Regional Airport and 2 miles from downtown, this hotel provides easy access to any Hagerstown destination. Start your day with a free hot breakfast before hitting the town to talk in all the historical attractions. When the day is done, wind down with a dip in the pool or a run in the fitness center before settling in your clean and fresh Hampton bed. ... more   less 
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Also Known As:
Hampton Hotel Hagerstown
Hagerstown Hampton Inn

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