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“Impressive Upgrade” 4 of 5 stars
Review of Hampton Inn Hagerstown

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Hampton Inn Hagerstown
2.5 of 5 Hotel   |   1716 Dual Highway, Hagerstown, MD 21740-6635   |  
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Earn 2x HHonors Points
Ranked #2 of 21 Hotels in Hagerstown
Washington DC, District of Columbia
Top Contributor
63 reviews 63 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
15 helpful votes 15 helpful votes
“Impressive Upgrade”
4 of 5 stars Reviewed October 14, 2013

We visited again over the weekend after being there one year ago. Since our last visit they have totally refurbished the hotel. I was extremely impressed with the upgrade. The rooms are now more impressive than most we visit in our travels. New furniture, new beds, new bathroom fixtures, indirect lighting, upgraded lobby and breakfast area. This hotel is clearly our first choice in Hagerstown. Highly recommend.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, October 30, 2013
We are happy that you approve of our renovation. It is always nice to hear feedback from a guest who has stayed with us before all the upgrades. It is a brand new hotel. Thank you for being a repeat guest.
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226 reviews from our community

Traveler rating
    142
    59
    18
    5
    2
See reviews for
76
66
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39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Miami
Top Contributor
136 reviews 136 reviews
45 hotel reviews
Reviews in 61 cities Reviews in 61 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed October 11, 2013

Hotel is very clean and new looking. Rooms are a bit smaller than standard but do have a built in desk on the outside wall which is nice. Breakfast was standard Hampton Inn food but good. Hotel is located near several restaurants (Sonic, Bob Evans, Texas Roadhouse, Denny's, McDonald's to name a few). Hotel is close to I-70 and just a few miles from the Hagerstown Outlet Mall.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, October 30, 2013
Thank you for choosing to stay with us. Our location is perfect for anyone who is staying in the Hagerstown area or just passing by. I am glad that you enjoyed your visit with us.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2013

The hotel looks like it was just recently renovated - very clean and pristine looking. The room also looked very modernized. My only gripe is that the check-in didn't recognize my Diamond status and offer up the usual perks. Otherwise, I'd stay here again. Location is convenient with plenty of restaurants around. Breakfast was good with a decent selection.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, October 30, 2013
Thank you for your review. Cleanliness is very important to our staff. We are happy that you found our hotel clean. Recognizing our Hhonors guest is also very important. I will make sure we do a better job with this. Thanks you again for staying with us.
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hagerstown, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2013

this hotel was exceptionally clean and the room furnishing were very nice. great and friendly staff with a very ample free breakfast. the bed was extremely comfortable and parking was easy. i would definitely stay at this hotel any time i am in or around hagerstown.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, October 16, 2013
Thank you for taking the time to review our hotel. Your remarks will be passed along to our staff. Please come back again.
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Chesterfield, Virginia
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 8, 2013

My wife and I stayed here for the night. We got there late, but the staff was very friendly and I noticed how nice the lobby area looked. The staff on hand at 10PM was great. Got us checked in quickly.

The morning breakfast was great. A nice selection of fruit, cereal and things. There was a large group of volleyball players, but there was plenty of room. Again the staff was wonderful.

One of the nicest Hampton Inn's I have stayed at. As a Diamond Member with Hilton it is always great to see a nice hotel like this in some of the Smaller Towns.

I would definetly stay here again

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, October 9, 2013
Thank you for the compliments. Our ownership and hotel staff are 100% committed in making this the best choice of lodging in the Hagerstown and surrounding area. Thank you also for being a dedicated Hilton Brand guest. Your Diamond status shows that you are loyal to our chain. Please come back again.
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Chesterfield, Virginia
Top Contributor
80 reviews 80 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 5, 2013

Nice clean and newer hotel with good sized rooms. Friendly greeting upon arrival and reservation all set. Nice, comfortable room. Hotel is just off the interstate with fuel and restaurants close by. Business center and fitness center looked good but I did not use. Nice complimentary breakfast with plenty of choices.

  • Stayed October 2013
    • 5 of 5 stars Cleanliness
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James B, General Manager at Hampton Inn Hagerstown, responded to this review, October 9, 2013
Thank you very much for choosing to stay with us and taking the time to review our hotel. Our hotel, including the business center and fitness room, has been completely remodeled. Please come back again.
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A TripAdvisor Member
2 of 5 stars Reviewed October 5, 2013

I was told as a AARP member, I would get a 2pm late check-out. I spent an hour arguing wit the front desk on arrival, called corporate and told it was corrected, my check-out was 2pm. At 11:30am housekeeping entered the room to clean, I advised her I have a 2pm check-out. Within 2 minutes I was getting calls from the front desk stating I was to leave at normal check-out.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Hampton Inn Hagerstown, responded to this review, October 9, 2013
Thank you for your review. We are so sorry for the level of service you received while staying with us. These type of issues are not typical of our hotel and the necessary actions will be taken. Again, we apologize and we hope to have another chance to serve you soon.
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Additional Information about Hampton Inn Hagerstown

Address: 1716 Dual Highway, Hagerstown, MD 21740-6635
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hagerstown
#2 Business Hotel in Hagerstown
#3 Romantic Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Hagerstown 2.5*
Official Description (provided by the hotel):
Whether in the area for business or pleasure, the Hampton Inn Hagerstown is the perfect place to stay. A short 10 miles from the Washington County Regional Airport and 2 miles from downtown, this hotel provides easy access to any Hagerstown destination. Start your day with a free hot breakfast before hitting the town to talk in all the historical attractions. When the day is done, wind down with a dip in the pool or a run in the fitness center before settling in your clean and fresh Hampton bed. ... more   less 
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Also Known As:
Hampton Hotel Hagerstown
Hagerstown Hampton Inn

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