I stayed at this hotel on 5/13/2013-Approx.2:30A.M in Room 220. The Air Conditioner didn't work properly- shut on and off twice and smelled fouled. The TV was static. The Night Clerk Purina reported to the room promptly to assist. She was able to set the TV properly but after checking the AC and getting it to turn on it shut back off within seconds. I had to call her back to the room and the same thing happened with the AC again.
The carpet was dirty and smelled foul in the room and hallway.
I didn't call staff back to the room since it was now 3 A.M. when the clerk left the room and my friend was already in bed- extremely disappointed by the lack of quality service. There was trash on the floor by the beds- empty juice box and marker from previous guests/ dirty bath tub/ dingy stained washcloths/ small bathroom/ avoid this hotel if you want a restful, pleasant stay.
At checkout I spoke with Management-Scott who was rude and discourteous - I wasn't offered an apology or discount. I requested a refund and was curtly told that I wouldn't get one and this young man never made contact. Another gentleman was standing next to him behind the desk/ Indian/ Management perhaps?/he didn't utter a word or make eye contact either. Scott yelled to me as I was exiting in a rude tone, "Have A Nice Day"!
I called and asked for the owner and Scott wouldn't give me this information. I reiterated the issues with service and again and this unprofessional young man failed to use another opportunity to apologize on behalf of his Employer for Poor Service. I stated that I may cancel payment and Scott replied, ok.
Scott should be retrained at the least.
I would advise others to avoid this location.
- Official Description (provided by the hotel):
- Whether traveling for business or pleasure, the Days Inn Hagerstown provides friendly customer service, relaxing accommodations and affordable rates. Located in Hagerstown, MD, between I-81 and I-70 along the Dual Highway, the hotel is accessible to Washington, D.C. and the surrounding Washington County area.Start your day with free continental breakfast while planning your next move using our free Wi-Fi. In fact, if you need to get some work done, our hotel also provides copy and fax service to help you stay productive on your trip. For your convenience, all of our comfortable guestrooms include a microwave, refrigerator and flat screen TV. Our hotel is also pet-friendly, allowing your entire family to stay together on the road. ... more less
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- Also Known As:
- Econo Lodge Hagerstown
- Hagerstown Quality Inn