I was iffy about reserving here in the first place(I usually stay at another area hotel), but the price was almost half of where I normally stay :(, so, ok, I tried it. First thing I saw once I opened my rm door....not vacuumed and it was obvious too! Not cool! Also, once stepping in, there was a smell... that covered up smoke smell....nasty! The 2nd floor was a non-smoking floor(3rd was smoking and there was 1st floor below, but not sure if it was non-smoking or not).... My friends rm. across the way did not smell nearly as stench as mine :( I had to ask for Febreeze...got Odo - Ban and doused my rm. in it, but it didn't last long :( I did stick it out and stay, but not sure I'll be back, especially room 204. I did like the nighttime receptionist, he was friendly on the phone when I made my reservation and when I spoke to him later that night... They leave envelopes for tips... I left them a tip: "please vacuum... ps. I know how it goes, I've worked in the hotel industry." :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 17, 2013
I'm certainly very sorry that your stay was not what it should have been. Our housekeeping may have made an oversight if you believe your room wasn't vacuumed -- that certainly isn't typical and we do apologize for it. We would have gladly changed your room to another if you had requested it. We will address your concerns with the housekeeping staff and make sure that it is taken care of. Thanks so much and we hope to see you the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.