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“We'll be back....” 5 of 5 stars
Review of Clarion Hotel and Conference Center Hagerstown

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Clarion Hotel and Conference Center Hagerstown
2.0 of 5 Hotel   |   901 Dual Highway, Hagerstown, MD 21740   |  
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Ranked #18 of 21 hotels in Hagerstown
Berkeley Springs
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“We'll be back....”
5 of 5 stars Reviewed July 18, 2013

Great location and friendly service at a very reasonable rate. My girlfriend and I have stayed here several times, and we plan to return. The rooms are spacious and clean and the complimentary breakfast is very good. The location puts you very close to shopping and great restaurant choices.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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103 people have reviewed this hotel

Traveler rating
    35
    28
    17
    14
    9
See reviews for
21
31
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Woodbury, Connecticut
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 8, 2013 via mobile

My husband and I are choice hotels members and if we have a choice of a Clarion vs Others in group for a reasonable price, we choose Clarion. We were on our way home from a two week trip including a civil war reenactment in Gettysburg, visit with family in Chattanooga TN and Somerset KY and we stayed at Comfort Inns along the way. We knew we could not make it all the way to CT so I booked this hotel, it was late so I did not check Trip Advisor, big mistake! We booked a king room, there was a wet dirty wash cloth in the shower, the bed was very soft, the bed ruffle was dragging on the floor, the refrigerator was old, the freezer section was open and filled with ice which was leaking into the refrigerator. They offer you a continental breakfast which is near the indoor pool, it was so hot in there that if you wanted to eat the rubber eggs you couldn't! The juice machine was broken, there was no coffee and no one around. There was garbage overflowing into the parking area. They claim they just completed a $5 million renovation, other than the lobby I do not know what they spent it on! The parking lot has pot holes which was not repaired but covered over. They claim to be right off I-81 but they are not, you have to drive through less desirable sections of Hagerstown to get to it. Do yourself a favor and do not stay here, it is definitely not up to expectations for a Clarion!

  • Stayed July 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 4, 2013 via mobile

The hotel to begin with was an inconvienent place to get to but I thought it was going to be nice buy the look of the lobby. The pool is beautiful but VERY hot and humid but it still is nothing compaired to the hallways, elevators, and computer room which were like a sauna. The beds are comfy but the blankets barely fit on the beds so if you like to have blankets when you sleep be prepaired to wake up every few hours to put them back on your bed. Breakfast was another disappointment. You have to eat next to the pool so you smell chlorine the whole time and the only hot thing there is to eat is plain oatmeal. The hotel is dirty too. Over alot of the doors i saw spider weds and there is i big mirror in the hallway and that was just filled with handprints. There are also no exaust vents in the bathrooms so in my room at least there was mold growing on the wall because it never got dryed out, the shower curtians dont quite fit the tub so if you take a shower be ready for a ton of water on the floor. There is no maintanence after ten at night either so if something breaks at night you're screwed until morning. The personal are about as rude as can be also. I will NEVER stay at this place again and I recomend you don't either.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 2, 2013

I was disappointed from the get go by not receiving much of a greeting. The young lady barely looked up as we stood at the counter. We were advised to drive to the back of the building although our second floor room was closer to the middle of the hotel. We found out that was because the ONLY elevator in the building was in the back (see photo).None of the exterior doors are secured. The hallways were sultry (no sign of a vent anywhere). Paint chipped off the door. Unknown stains in the room (see photo) and the refrigerator doesn't appear to be working. Freezer needs defrosted, yet refrigerator area is warm. The safe in the room doesn't work (may just need batteries). Furniture is marred and dated. Old fashioned TV (not flat screened) Air condition is great, very cold. Bed is comfortable. Overall, disappointing for the price and brand name.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Franklin, North Carolina
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 1, 2013

Upon arriving at the hotel it was obvious that it was an older Clarion, the outside was dated and not attractive. However entering the lobby, it was well maintained and clean, but for their prices you would think they could afford air conditioning in the public areas. The hallways and elevator was like a hot box, and don't even think of sitting around the indoor pool. It was like a sauna walking around in the pool atrium. The design of having inside balconies with a scenic overlook of the pool was a great idea in theory, but in practicality, it stinks. Having all those a/c units blowing warm air into the pool area only added to the heat. The rooms were clean and well proportioned. The breakfast was another disappointment. Powdered eggs and fake sausage, wow. But it was so hot, because the breakfast area is beside the pool, it was impossible for the limited food choices to get cold. I would not choose to stay at this property in the future unless it was mandatory or no where else to stay. Customer service was some of the worst I have ever encountered and they didn't seem to care. Buyer/traveler beware.

Room Tip: One with a really good a/c unit, you'll need it.
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Glen Cove, NY
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 22, 2013

our recent stay at this hotel for a convention was quite enjoyable. The staff was so over-the-top in accommodating our needs that I had to write a review. We did not eat at the hotel so I cannot rate their restaurants. I would def stay there again in the future.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
228 reviews 228 reviews
174 hotel reviews
Reviews in 154 cities Reviews in 154 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed June 2, 2013

As far as this type of hotel goes several things were well above average and expectation, Received a lot of help and great service from Karen. Rooms clean, well appointed, pool rather over chlorinated the smell of which permeated everything. Someone needs to learn to make coffee, the breakfast and all day comp coffee was so weak it was really just colored water.
Everything else though good, and in a good state of repair

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Clarion Hotel and Conference Center Hagerstown

Address: 901 Dual Highway, Hagerstown, MD 21740
Location: United States > Maryland > Hagerstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 21 hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Clarion Hotel and Conference Center Hagerstown 2*
Official Description (provided by the hotel):
Hotel under $3 million renovation to be completed end June 2008. Located on the edge of downtown historic Hagerstown, MD. Off I-70. Minutes from I-81 Complimentary Deluxe Continental breakfast. Pool Bar. Landscaped gardens with rare water features. Beautiful new meeting rooms. Executive Business Suite and Board Room. Many choices available for meetings of all sizes and types. Full food and Beverage service. Perfect for Weddings, Receptions, Reunions, Business Meetings or just relaxing with the family and swimming in our heated indoor pool. Private Parking. Beautiful tropical atrium with heated indoor pool. Free Internet. Business Center. Want comfort and Luxury -as well as friendly and hospitable service - then come stay with us. New Photos will be posted as renovation proceeds. ... more   less 
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Also Known As:
Clarion Hotel Hagerstown
Clarion Hagerstown
Hagerstown Clarion

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