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“Clean and Comfortable” 4 of 5 stars
Review of Ramada Plaza Hagerstown

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Ramada Plaza Hagerstown
3.0 of 5 Hotel   |   1718 Underpass Way, Hagerstown, MD 21740   |  
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Ranked #6 of 21 Hotels in Hagerstown
Winston Salem, North Carolina
Top Contributor
105 reviews 105 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
“Clean and Comfortable”
4 of 5 stars Reviewed July 13, 2014

Our family always stays at this hotel as it's clean, well located and has a great restaurant and bar on the premises. Right off interstate 81 making it an easy on and off the highway. Good variety for the morning breakfast.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, Manager at Ramada Plaza Hagerstown, responded to this review, July 18, 2014
Gretchen V,

Thank your for a great review! I'm so happy that you found our location convenient and that you enjoyed our restaurant and breakfast selections. Please come back and visit us again soon!

Jessica Tiller
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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504 reviews from our community

Traveler rating
    223
    181
    61
    26
    13
See reviews for
199
120
38
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Lady Lake, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed July 11, 2014

Rooms blocked for our team. Our room is dirty. Another has faulty toilet. Given another room and that room was still dirty as well. Horrific. Apparently not the first time it has happened. Stay far away.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, Manager at Ramada Plaza Hagerstown, responded to this review, July 21, 2014
RNalice,

Thank you for your review. We take your comments very seriously, and I would like to extend an apology on behalf of our entire staff for your less than satisfactory experience. There is no excuse for a guest to be assigned a dirty room; I have forwarded your comments to our Housekeeping Manager and our General Manager.

We are in the beginning stages of a large renovation and of hiring new Housekeeping staff. It is my sincere hope that you give the Ramada Plaza another chance next time you are in the area.

Please feel free to contact me directly with any additional comments or questions.

Thank you,
Jessica Tiller
Sales Manager
301-797-2500
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 5, 2014

We frequently travel from Kentucky to Maryland ,DC and New York and to break up the driving, we stop here every year. It's really a nice hotel, affordable($89 ), and is in a nice area off of I 70 and I 81. There is a buffalo wild wings across the street. Beds are very comfortable. No complaints for the past four years.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, Manager at Ramada Plaza Hagerstown, responded to this review, July 21, 2014
Becky D,

Thanks for your great review! It’s wonderful to hear that you stop here every year during your travels - four years in a row makes you quite the loyal guest! I’m glad that you enjoy our hotel and our location to Buffalo Wild Wings. Stop in the Sales Office and say hello next time you pass through, I would love to meet you and your family!

Jessica Tiller
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Hagerstown

Address: 1718 Underpass Way, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Hagerstown
#6 Business Hotel in Hagerstown
#7 Family Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Hagerstown 3*
Number of rooms: 159
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Also Known As:
Plaza Hotel Hagerstown

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