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“Family Birthday Party” 3 of 5 stars
Review of Ramada Plaza Hagerstown

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Ramada Plaza Hagerstown
3.0 of 5 Hotel   |   1718 Underpass Way, Hagerstown, MD 21740   |  
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Ranked #4 of 20 hotels in Hagerstown
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374 people have reviewed this hotel

Traveler rating
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    38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Providence
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2013

My son and I spent the night at the hotel on our way from Providence, RI, to Parkersburg, WV, where he is goes to college. It was a very good choice. The room was really quiet, free wireless internet was good, heated pool was nice (a Jaccuzzi or hot tub would have made it even better) , and we liked the restaurant, too: very good food, not expensive, the 15% discount was a plus, and it was nice not to have to drive anywhere, just walk back to our room when we were done. The waitress on duty Friday, March 1 (she had long brown hair--I forgot her name) was great. And the free hot breakfast, served in the restaurant, not the lobby, was a plus too.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, April 25, 2013
Dear Guest,

Thank you for taking the time to post a review about our hotel. And expecially thank you for recognizing one of our staff members for her excellent service! We hope to see you again when you are going through our area. Please call me any time I can be of help to you. I can be reached at 301-797-2500 x122.

Sincerely,

Deborah Miller
Directof of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford
1 review
5 of 5 stars Reviewed March 3, 2013

I stay at this hotel about 25 times a year. The wireless service here needs to be improved. Some rooms get no signal. The staff here is outstanding, and has accommodated me with the same room every time.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, April 25, 2013
Dear Guest,

It is always a pleasure to have you stay with us! Thank you for being our loyal customer!

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 27, 2013

I booked this hotel online based on Trip Advisor reviews and we were not disappointed. This upgraded Ramada was well appointed and priced, comfortable, clean and friendly. It was fairly close to the highway (Route 81) and was well placed "on the main drag" thereby close to a few restaurants, shopping and gas stations. The only drawbacks we encountered was our room (#325) backed on the elevators and we could hear when either one was running, not loud but somewhat annoying. Additionally, the heat/A/C didn't have a "fan only" option which would have been nice.
The buffet breakfast was very good too and included fruit, scrambled eggs, juices and was large enough so that you didn't feel crowded. On our return next year we will definitely have no hesitation to book here again.

Room Tip: If you are a light sleeper, you may want to ensure your room doesn't back onto the elevator shaf...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, April 25, 2013
Dear Guest,

Thank you so much for all your kind comments about our hotel! We are very proud of our staff and property. We look forward to having you stay with us again when you are in town. Don't hesitate to contact me if I can be of help. I can be reached at 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ramada Plaza Hagerstown

Also Known As:
Plaza Hotel Hagerstown
Address: 1718 Underpass Way, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hagerstown
#4 Family Hotel in Hagerstown
#5 Business Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Hagerstown 3*
Reservation Options:
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