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“Bumped from Holiday Inn Express” 5 of 5 stars
Review of Ramada Plaza Hagerstown

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Ramada Plaza Hagerstown
3.0 of 5 Hotel   |   1718 Underpass Way, Hagerstown, MD 21740   |  
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Ranked #6 of 21 Hotels in Hagerstown
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467 reviews from our community

Traveler rating
    210
    164
    55
    25
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Dundas, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2013

From the check-in to check-out everything was 1st class. Friendly efficient staff, well appointed room, great hot meal breakfast buffet. What better could one want. Will definitely recommend this hotel to travel friends.

Room Tip: book the King.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, April 19, 2013
Dear Guest,

Thank you for letting us know about your recent stay! And we are so happy you enjoyed your time with us. Please come back to see us again soon!

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 16, 2013

I walked in the door and kindly asked for a luggage rack to bring my family's bags in from the curb and was told "you'll have to go find one." No "thank you for choosing Ramada and giving me a job," just rude indifference. Then they screwed us by putting us in a 2 double bed room when we booked two queens... because there are four of us and we knew we wouldn't fit in two double beds. I will never stay here again, or any Ramada for that matter.

Room Tip: Stay at the Hilton.
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, February 26, 2013
Dear Guest,

Thank you for taking the time to write a review about your recent experience at our hotel. I hope after speaking with our Hotel Manager that we were able to resolve some of the problems you encountered. We would be thrilled if you allowed us a second chance to show you our true hospitality. Please contact either Jeannie or myself if you are coming through the Hagerstown area in the future. We would love to have you as our guest again!

Sincerely,

Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Hagerstown

Address: 1718 Underpass Way, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Hagerstown
#6 Business Hotel in Hagerstown
#6 Family Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Hagerstown 3*
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Also Known As:
Plaza Hotel Hagerstown

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