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Pool Attention - Ramada Plaza Hotel Hagerstown

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Ramada Plaza Hotel Hagerstown: Traveler Reviews

3.0 of 5
1718 Underpass Way, Hagerstown, MD 21740
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Ramada Plaza Hotel Hagerstown
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Ranked #4 of 21 hotels in Hagerstown
4.0 of 5 stars 237 Reviews
Most recent review
“Pool Attention”
4 of 5 stars Reviewed February 20, 2013
Leland S Everett
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237 reviews from our community

    Trip type
Traveler rating
    112
    85
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Date Rating
Everett
1 review
4 of 5 stars Reviewed February 20, 2013

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ramada

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Ask Leland S about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
April 19, 2013
Dear Guest,

I am very sorry for the problems that occurred with our pool during your stay. Our pool is very popular and is used often so it requires us to do maintenance on it and close it down at times. We hope you will come back and stay with us again!

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Towson
1 review
5 of 5 stars Reviewed February 20, 2013

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

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Ask Julie S about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
April 19, 2013
Dear Guest,

Thank you for taking the time to write a review about your stay with us! We couldn't be happier that you were pleased and surprised with our wonderful hotel and restaurant. We hope to see you next year if you are going to White Tail again!

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Greene
1 review
3 of 5 stars Reviewed February 19, 2013

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Ramada

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Ask Michal W about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
April 19, 2013
Dear Guest,

Thank you for your very valuable feedback. Please accept my apologies for breakfast not being exceptional. We have been looking at many ways to improve our menu and enhance our guest’s experience. We also try hard to not let music from our banquets interfere with our overnight guests. Unfortunately this time the wedding was a little louder than normal. We limit the time they can play to help reduce any noise issues and it usually works well. Please let me know if there is anything I can do and we hope to have you as our guest again in the future!

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Dundas, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great Place to Stay”
5 of 5 stars Reviewed February 18, 2013

From the check-in to check-out everything was 1st class. Friendly efficient staff, well appointed room, great hot meal breakfast buffet. What better could one want. Will definitely recommend this hotel to travel friends.

Room Tip: book the King.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HarryH66 about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
April 19, 2013
Dear Guest,

Thank you for letting us know about your recent stay! And we are so happy you enjoyed your time with us. Please come back to see us again soon!

Sincerely,

Deborah Miller
Director of Sales
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Fredericksburg, Virginia
1 review
“Rude, lazy and indifferent”
1 of 5 stars Reviewed February 16, 2013

I walked in the door and kindly asked for a luggage rack to bring my family's bags in from the curb and was told "you'll have to go find one." No "thank you for choosing Ramada and giving me a job," just rude indifference. Then they screwed us by putting us in a 2 double bed room when we booked two queens... because there are four of us and we knew we wouldn't fit in two double beds. I will never stay here again, or any Ramada for that matter.

Room Tip: Stay at the Hilton.
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask CBO123 about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
February 26, 2013
Dear Guest,

Thank you for taking the time to write a review about your recent experience at our hotel. I hope after speaking with our Hotel Manager that we were able to resolve some of the problems you encountered. We would be thrilled if you allowed us a second chance to show you our true hospitality. Please contact either Jeannie or myself if you are coming through the Hagerstown area in the future. We would love to have you as our guest again!

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Ramada Plaza Hotel Hagerstown
4.0 of 5 stars 237 reviews
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Additional Information about Ramada Plaza Hotel Hagerstown

Also Known As:
Plaza Hotel Hagerstown
Address: 1718 Underpass Way, Hagerstown, MD 21740
Phone Number:
Region: United States > Maryland > Hagerstown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#3 Business Hotels in Hagerstown
#4 Family Hotels in Hagerstown
Price Range: $
Hotel Class:3 star (3*)
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Ramada Plaza Hotel Hagerstown
1718 Underpass Way
Hagerstown, MD 21740
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