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Ramada Plaza Hotel Hagerstown: Traveler Reviews

3.0 of 5
1718 Underpass Way, Hagerstown, MD 21740
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Ramada Plaza Hotel Hagerstown
Ranked #4 of 21 hotels in Hagerstown
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222 reviews from our community

    Trip type
Traveler rating
    105
    79
    21
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Date Rating
Hamilton, NJ
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
63 helpful votes 63 helpful votes
“Ramada Plaza Hagerstown, MD”
5 of 5 stars Reviewed January 19, 2013

We recently stayed at the Ramada in Hagerstown, MD when we visited Antietam National Battlefield. We selected the hotel based on it's location, close to the battlefield and other area sites we wanted to take in. Another factor was the included breakfast and free Wi-Fi in the room.

This hotel was located in what I can best describe as a business park so it was a bit confusing on how to actually get to it. We could see the building from the hi-way but needed to navigate a bit to actually find the entrance which was behind and office building and a car dealership. But it was right off he hi-way, great for our daily adventures.

We were pleasantly surprised to find that we were surrounded by dining options, grocery stores etc. Finding something to eat would NOT be a problem since we found a Shoney's, Friday's and other nationally known chains as well as local spots within a few mins drive of our hotel.

Check in was quick and efficient and our room was spacious and clean and most importantly, ready when we got there. We did not find that there was anything we needed from the front desk staff but they seemed courteous and ready to help if need be. At check in we were given a stack of discount coupons we could use in the properties restaurant. This is also where the breakfast was served each morning that was included with the room.
Breakfast the first morning was probably the best of the week as they had a large group of bike riders in to do a benefit ride and it seems they made it a bit special for that. The rest of the week it was good but the menu never varied and some of the things we looked for where gone, never to be seen again. A shame but it was still tasty and free. Nice way to start the day.
The second day we opted to try the restaurant for dinner. Food was well prepared and tasty then too. A little pricy but the 15% off coupon took care of that.
SUGGESTION: One of the things, in addition to some variety for breakfast, they should consider is the availability to get a cup of coffee any time. Hampton Inn keeps freshly brewed coffee available 24/7 and it's definitely a welcome treat after a day out and about. Missed that here.

A very nice hotel and one I would use again if I were in the area again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
January 23, 2013
Dear Guest,

Thank you for sharing your great experience at our hotel! It was a pleasure having you as our guest. We greatly appreciate all your feedback and have shared your comments with the rest of our staff. We continually strive to meet and exceed our guests exxpectations. We hope to see you again soon!

Please contact me if I can be of assistance to you in your future travels. I can be reached at 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
“Comfortable Stay!”
4 of 5 stars Reviewed January 14, 2013

Stayed here for the first time on a business trip with my wife. Everyone from the front desk to maintenance to the restaurnant staff were very friendly and helpful. We had a very nice and comfortable stay with no issues. The bed was just right, the interent was free and the room was quiet. The location was excellent just off of 70 on Interstate 81 there were plenty of places to eat and a mall less than a mile away. As an added bonus, the restauant in the hotel was exceptional. If the occasion arises again, we would definately stay here in the future.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
January 23, 2013
Dear Guest,

Thank you for all your wonderful comments about our hotel and staff! We try very hard to provide a clean, comfortable room and exceptional service. And cannot tell you how appreciative we are that you recognized our efforts and let other travelers know about your experience. We hope to see you again in the near future!

Sincerely,

Deborah Miller
Director of Sales
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New York City, New York
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“Dirty”
1 of 5 stars Reviewed January 10, 2013

Saw all the great reviews and thought this would be a good place to stop for one night. First room we were taken to was not cleaned, second had feces on the toilet, third had even more feces on the toilet. We left and went to a lovely Hampton Inn. Don't stay here.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
January 22, 2013
Dear Guest,

We are truly sorry for not being able to meet your expectations. We take great pride in providing a clean, comfortable room. Thus, we promptly inspected each room you checked into after hearing of the problems that you experienced. Cleanliness issues are taken very seriously and we determine training, compensation and disciplinary actions based on our guest's valuable feedback. However, in this situation we were very puzzled since we found no evidence of such conditions. Any additional information you could provide us would be greatly appreciated. It saddens us that you had to locate alternate accommodations, but are happy you found something suitable nearby.

Please contact me if you have a monent to discuss this unfortunate situation further. I can be reached at 301-797-2500 x122. Thank you in advance for your time.

Sincerely,

Deborah Miller
Director of Sales
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A TripAdvisor Member
4 of 5 stars Reviewed January 5, 2013

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Ramada

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
January 23, 2013
Dear Guest,

Thank you for taking the time to write a review about your recent stay. We are very sorry that the elevator noise did not allow for you and your husband to get a restful nights sleep. Please contact me directly and I will honor a deeply reduced rate for a future stay. We would appreciate you giving us another chance.!

I can be reached at 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
WOODBRIDGE
1 review
5 of 5 stars Reviewed January 4, 2013

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Ramada

Ask BruceKWoodbridge about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
January 23, 2013
Dear Guest,

Thank you for taking the time to let us know about your recent stay at our hotel! We appreciate having you as our guest and hope to see you again when you are traveling through our area.

I am happy to help assist with your travel arrangements. My phone number is 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
 
 
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Additional Information about Ramada Plaza Hotel Hagerstown

Also Known As:
Plaza Hotel Hagerstown
Address: 1718 Underpass Way, Hagerstown, MD 21740
Phone Number:
Region: United States > Maryland > Hagerstown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Business Hotels in Hagerstown
#4 Family Hotels in Hagerstown
Price Range: $
Hotel Class:3 star (3*)
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