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Ramada Plaza Hotel Hagerstown: Traveler Reviews

3.0 of 5
1718 Underpass Way, Hagerstown, MD 21740
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Ramada Plaza Hotel Hagerstown
Ranked #4 of 21 hotels in Hagerstown
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225 reviews from our community

    Trip type
Traveler rating
    106
    80
    22
    9
    8
Date Rating
Pittsburgh
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
“Comfortable Stay!”
4 of 5 stars Reviewed January 14, 2013

Stayed here for the first time on a business trip with my wife. Everyone from the front desk to maintenance to the restaurnant staff were very friendly and helpful. We had a very nice and comfortable stay with no issues. The bed was just right, the interent was free and the room was quiet. The location was excellent just off of 70 on Interstate 81 there were plenty of places to eat and a mall less than a mile away. As an added bonus, the restauant in the hotel was exceptional. If the occasion arises again, we would definately stay here in the future.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pghcop6 about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
January 23, 2013
Dear Guest,

Thank you for all your wonderful comments about our hotel and staff! We try very hard to provide a clean, comfortable room and exceptional service. And cannot tell you how appreciative we are that you recognized our efforts and let other travelers know about your experience. We hope to see you again in the near future!

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“Dirty”
1 of 5 stars Reviewed January 10, 2013

Saw all the great reviews and thought this would be a good place to stop for one night. First room we were taken to was not cleaned, second had feces on the toilet, third had even more feces on the toilet. We left and went to a lovely Hampton Inn. Don't stay here.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Struna51 about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
January 22, 2013
Dear Guest,

We are truly sorry for not being able to meet your expectations. We take great pride in providing a clean, comfortable room. Thus, we promptly inspected each room you checked into after hearing of the problems that you experienced. Cleanliness issues are taken very seriously and we determine training, compensation and disciplinary actions based on our guest's valuable feedback. However, in this situation we were very puzzled since we found no evidence of such conditions. Any additional information you could provide us would be greatly appreciated. It saddens us that you had to locate alternate accommodations, but are happy you found something suitable nearby.

Please contact me if you have a monent to discuss this unfortunate situation further. I can be reached at 301-797-2500 x122. Thank you in advance for your time.

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed January 5, 2013

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Ramada

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
January 23, 2013
Dear Guest,

Thank you for taking the time to write a review about your recent stay. We are very sorry that the elevator noise did not allow for you and your husband to get a restful nights sleep. Please contact me directly and I will honor a deeply reduced rate for a future stay. We would appreciate you giving us another chance.!

I can be reached at 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
WOODBRIDGE
1 review
5 of 5 stars Reviewed January 4, 2013

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Ramada

Ask BruceKWoodbridge about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
January 23, 2013
Dear Guest,

Thank you for taking the time to let us know about your recent stay at our hotel! We appreciate having you as our guest and hope to see you again when you are traveling through our area.

I am happy to help assist with your travel arrangements. My phone number is 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
CHAMBERSBURG
1 review
3 of 5 stars Reviewed January 3, 2013

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Ramada

Ask Doug H about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Underpass, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
January 24, 2013
Dear Guest,

It was a pleasure having you as our guest this New Years! We are very sorry about the problem that you experienced with the heat in your room. Please allow us to make it up to you. I am happy to offer you a special discounted rate if you will give us a second chance. Please call me directly at 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ramada Plaza Hotel Hagerstown

Also Known As:
Plaza Hotel Hagerstown
Address: 1718 Underpass Way, Hagerstown, MD 21740
Phone Number:
Region: United States > Maryland > Hagerstown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Business Hotels in Hagerstown
#4 Family Hotels in Hagerstown
Price Range: $
Hotel Class:3 star (3*)
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