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“New Years Eve” 3 of 5 stars
Review of Ramada Plaza Hagerstown

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Ramada Plaza Hagerstown
3.0 of 5 Hotel   |   1718 Underpass Way, Hagerstown, MD 21740   |  
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Ranked #7 of 21 hotels in Hagerstown
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451 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Roanoke, Virginia, United States
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 3, 2013

This was our first stay at the Ramada Plaza in Hagerstown, MD; but I can say with certainty that it will not be our last. The hotel is located near abundant shopping and restaurant choices and is right off of I-81. The staff is truly exceptional - friendly, accomodating and knowledgable about the area and where to go/what to do. The rooms are spacious and comfortable and while we stayed during New Year's while there were parties, etc. happening in the hotel, we experienced absolutely no noise or disturbances in our room. The only reason I didn't give this a '5-star' rating is that the hotel could use some upgrades in general. The wallpaper in our room was peeling, the sink was horribly slow to drain, the bed was less than comfortable and the overall look of the hotel is a dated. It looks as if the last time the hotel was updated was possibly 10-15 years ago based on the decor. A 'facelift' for the property is in order, but even without that, I will certainly visit this hotel again!! And don't miss the on-site restaurant - one of the best meals we have had in ages!! The chef is phenomenal and the wait staff was very friendly and accomodating.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, January 23, 2013
Dear Guest,

We are so glad you "rang in the New Year" with us! Thank you for all your wonderful comments about our property and staff. We have a terrific team here and very much appreciate you recongizing them!

We hope to see you again as our guest in the very near future. We are working on upgrades at the hotel already and can't wait for you to see it! We have all new bedding on our top two floors and many more exciting changes in the works.

Please contact me if I can ever be of help. I can be reached at 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ebensburg, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 2, 2013

Great place to stay w/ lots of perks including a BIG indoor pool which I was able to swim short laps in....that's always a plus at a hotel for me. We arrived after a day of touring Gettysburg and were hungry and ready to unwind. We were both thankful for the Fireside Restaurant in the hotel which offered a unique menu and great salad bar. The registration included a 15% off coupon which is always a nice bonus. I hit the gym after dinner and was thankful it was available, but was unimpressed w/ the equipment and room, thankfully I was the only one using it or it may have felt a bit crowded. The hotel was decked out in holiday style which gave the stay an added feeling of seasonal cheer. The staff were friendly and helpful and our check-in was quick and w/o incident. We loved the aquarium in the lobby too! Having the wi-fi in the room and a convenient desk was another bonus. The best surprise was the morning breakfast bar WOW is all I can say ...it's hard to believe this is included with the cost of the room.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to write such a thorough review about our hotel and restaurant! We try very hard to provide quality accommodations and friendly service. And we are very proud of our property and our "Super Star" staff!

We hope to see you again in the very near future!

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sibiu, Romania
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 21, 2012

I travel to Hagerstown on business a few times a year and always stop at the Ramada Plaza. The rooms are large and the bathrooms well appointed and they have an excellent onsite bar and restaurant with very friendly and accomodating staff. You also get 15% off the food in the restaurant and bar if you are a resident
The location is good, the Valley Mall is within walking distance and also there are loads of places to eat nearby from the usual chain restaurants to an excellent Indian restaurant.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to write such a nice review about our hotel and restaurant! And a big thank you for choosing to stay with us when you are traveling to town for work. We look forward to seeing you next time!

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beavercreek, Ohio
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2012

After a tiring day of travel, we were looking for a hotel and decided to try the Ramada Plaza Hotel in Hagerstown, MD. It was a little confusing to get to, but once we got there, it was totally worth the trouble.

Starting with the check-in everything was friendly and smooth. The room was very nice and very comfortable. After relaxing in our room for a few minutes we decided to go down to try their restaurant. As nice as the hotel was, the restaurant was even nicer. Starting right off with the waiter, who was extremely good and continuing through to a very exceptional dining experience. I doubt you will find much better for a hotel with restaurant anywhere you travel.

Hats off to the Ramada Plaza!

Rod

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, January 23, 2013
Dear Guest,

We are so glad you decided to stay with us on your recent travels through Hagerstown. It was a pleasure having you as our guest. Your feedback about our hotel and restaurant are so appreciated and we will be sure to let all our staff know how much your enjoyed your service.

Please contact me any time if I can help with your future travels. I can be reached at 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Hagerstown

Address: 1718 Underpass Way, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Hagerstown
#6 Family Hotel in Hagerstown
#6 Business Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Hagerstown 3*
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Also Known As:
Plaza Hotel Hagerstown

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