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“My recent stay” 5 of 5 stars
Review of Ramada Plaza Hagerstown

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Ramada Plaza Hagerstown
3.0 of 5 Hotel   |   1718 Underpass Way, Hagerstown, MD 21740   |  
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Ranked #6 of 21 Hotels in Hagerstown
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503 reviews from our community

Traveler rating
    223
    181
    60
    26
    13
See reviews for
198
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Leesburg, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 20, 2012

We live in Georgia, but had used the Plaza before to visit. We have used for business travel and for visiting family in the area. However, this time on a return trip from California , we were so shocked and disappointed. All of our other visits we had rooms on the second floor . This time they gave us fourth floor and it was old, smelly and disgusting. In fact the rooms did not even look like the same hotel !! They smelled of smoke.. with lots of spray to cover the smell and the bathrooms were old and not updated. The room had wallpaper peeling off the wall and the carpet was disgusting and stained. After trying two different rooms.. both that smelled very bad on the fourth floor, we were told there was nothing else.. so we left !! How disappointing. It was very late.. we have small children and the whole experience was not good !

Room Tip: Ask for the second floor !!! Or find another hotel... until they renovate !! We had a child with a...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, November 14, 2012
Dear Guest,

Thank you for taking the time out of your busy schedule to complete our guest survey about your recent stay with us. Your feedback is invaluable to the success of our business and ongoing training with our staff.

I sincerely apologize for the problems you experienced and please know the situation has been addressed. We take great pride in providing a comfortable, clean room and exceptional service to all our guests. It saddens me that we failed to meet those expectations. We would greatly appreciate the opportunity to make it up to you and ask that you give us a second chance to show you how great our property and staff are. I am truly embarassed that we lost you as our customer and will do anything to make it up to you and gain your loyalty back.

Please do not hesitate to contact me to discuss your experience further, or if I may be of assistance to you with your future travels. I can be reached at 301-797-2500 x122.

Warm regards,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEW BEDFORD
1 review
4 of 5 stars Reviewed October 20, 2012

Good value. Very satisfied during our four night stay. Unfortunately we couldn't make use of all the facilities this trip, but if in the area in the future we will stay here again.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, November 13, 2012
Dear Guest,

Thank you for taking the time out of your busy schedule to complete our guest survey about your recent stay with us. Your feedback is invaluable to the success of our business and ongoing training with our staff.

It was a pleasure to have you as our guest, and we realize that there are several hotel options here in the Hagerstown area. Thank you for choosing to stay with us on your four day trip! We are so glad to hear that we will have the opportunity to serve you in the future!

Please do not hesitate to contact me if I may be of assistance to you with your future travels. I can be reached at 301-797-2500 x122.

Warm regards,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Indiana
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 17, 2012

This hotel was clean and nice, with a very good restaurant, just off the main lobby. Our evening meal was good, with some economical choices as well as more expensive entrees. Good breakfast and easy access to I81 or I70.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underpass, Director of Sales at Ramada Plaza Hagerstown, responded to this review, November 13, 2012
Dear Guest,

Thank you for taking the time to complete our guest survey about your recent stay with us. Your feedback is invaluable to the success of our business and ongoing training with our staff.

Thank you for choosing to stay with us and we hope to have the opportunity to serve you in the future! We are so glad you were able to utilize the Fireside Restaurant for dinner and our deluxe continental breakfast.

Please do not hesitate to contact me if I may be of assistance to you with your future travels. I can be reached at 301-797-2500 x122.

Warm regards,

Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Hagerstown

Address: 1718 Underpass Way, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Hagerstown
#6 Business Hotel in Hagerstown
#6 Family Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Hagerstown 3*
Number of rooms: 159
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Also Known As:
Plaza Hotel Hagerstown

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