This is a fairly decent looking and clean hotel. However, the first night we were there the pool was closed because "of a worm problem". I am not sure what that meant but it was a bit concerning to say the least. Then the next day the pool was closed because somebody loosened the cap at the bottom of the pool and it was shooting up like a geyser. The maids were fighting in the hallway and one actually walked out on the job. I left a brand new pair of sandals there which was not turned in by the maid. I checked my credit card statement and saw that the lounge had charged me four different times, the exact same amount for the exact day. When I called, I was told that it was an "error" and that the girl that rang me up was new and she was giving me my 15% discount for being a guest at the hotel?? This made no sense to me, but she assured me that out of the 4 pending charges for $54.75, only one would actually post. This is not assuring as this could have caused me to go over my credit limit as I don't use cards with high available balances when I travel just in case of fraud. She said to wait 3-5 business days. Which of course I have no option but to do so. I got a great rate for booking and paying early, but I would rather pay a little more and have a better stay. This is not the first time we have stayed here. We chose it for the location. Each time we stayed here, the pool has been closed for some reason or another. It also no longer has a hot tub. If you are not interested in swimming or using a hot tub, this hotel is fine. Just do not use a credit card for the lounge.
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- Also Known As:
- Plaza Hotel Hagerstown