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“2 queen beds plus pull out couch makes the suite an ideal stay for "larger" families.” 5 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)   |  
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Ranked #8 of 21 Hotels in Hagerstown
DuBois, Pennsylvania
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“2 queen beds plus pull out couch makes the suite an ideal stay for "larger" families.”
5 of 5 stars Reviewed July 24, 2014

This hotel was clean and spacious and offered suites that were suitable for our family of 5. 2 queen beds and pull out sofa face us all enough space. Beds were pillowtop and very comfortable. In room fridge and microwave. Breakfast was ok. I would stay here again.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
    54
    58
    10
    5
    3
See reviews for
50
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
Panton, Vermont
Top Contributor
53 reviews 53 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 22, 2014

We had no complaints about our stay at this hotel. Our room was large, clean, and comfortable. Everything was in good working order. Eric, who checked us in, was friendly and efficient. The hotel was very busy the night we stayed but we weren't disturbed by any noise at all. There was a nice selection at breakfast. The clerk was very concerned when I checked out to make sure that I was happy with my stay and wanted to know if there was anything at all that I was dissatisfied with. It seemed obvious that this hotel's management wants to make sure that their customers are satisfied ones and that they will go out of their way to ensure that they have no complaints.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, July 26, 2014
Thank you for your recent review of the Comfort Inn & Suites. Guest satisfaction is very important to us because thats what turns a "customer" into a loyal guest. With 20 hotels to choose from in the Hagerstown area, providing great service is what will set us apart from the others. We are working very hard to reach this goal.
Thank you for choosing to stay with us. We look forward to serving you again.

Sincerely,
Barb Estrada
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Surfside Bch
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 20, 2014

Upon happening across this hotel, we were very impressed with one of the people at the desk. We were greeted by two employees when we checked in at the hotel. The woman was very nice and polite, but we were very impressed with Eric, who was also there. He was very informative and friendly, just what we were looking for after a 10 hour trip in the car. Eric gave us a good tip on where to eat and was so nice to us upon arriving back after dinner. Too bad more motels/hotels don't have the great people like Eric. The motel was beautiful and breakfast was top notch. There could have been a couple of smoking rooms available. They did provide outside smoking, but it was not sheltered. We usually push on to a motel with smoking, but because of the hospitality Eric showed us, we decided to stay. So glad we did, overall a nice hotel.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, July 22, 2014
Eric & I would like to thank you for taking the time to post your review of the Comfort Inn & Suites. We are so happy that you enjoyed your stay with us. The management was delighted to hear that the staff is going the extra mile to make the guests feel welcome and comfortable. We are sorry that we could not provide you with a smoking room, but we are a completely non-smoking facility.
Thank you for choosing to stay with us. Stop in the next time you are in Hagerstown!

Best regards,
Barb Estrada
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Worcester, Massachusetts
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

This room, "suite" was very large, totally clean and tastefully decorated. A larger refrigerator in the room than you normally find in a hotel room. A nice microwave and coffee maker. An exceptionally nice desk with a much more comfortable and modern desk chair than I've ever seen in a hotel before. We didn't need to use the bed that pulled out of the love seat sized couch, but the couch was very comfortable to sit on. The best thing of all was that both of the Queen sized beds in the in the room were very comfortable! Something ALL hotels should have as their #1 priority, for we are afterall, in need of a comfortable nights sleep when traveling! The bathroom was nice, but the shower head was very old and though it was, at one time, the type you could adjust to fit your preference for water pressure and such, it no longer turns or can be adjusted.......but that was the ONLY negative about the whole room! A very minimal inconvenience when everything else was "top notch"! The breakfast was exceptional for most hotels and the coffee was not only good, but HOT! yay!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, July 16, 2014
We can't thank you enough for posting such a great review of our hotel! We are so pleased that you enjoyed the new bedding and pillows! I will have Maintenance person address the shower head issue. Thank you for letting us know about it. I hope you have a wonderful summer. Please remember us the next time you are in the area.

Best regards,

Barb Estrada
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Montreal
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 10, 2014 via mobile

We stayed at the Comfort inn and Suites after a day of shopping at the outlets. We found the hotel well located, the price is great, rooms were clean and beds very comfortable. Breakfast was also very good. My only negative comment would be the humidity level in the rooms, but that is because of the carpets. It's a bit of a pain, but I would still return for a one nighter.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, July 16, 2014
Thank you for choosing to stay at the Comfort Inn & Suites, and also for taking the time to post a review of the hotel. I agree that it does get a little "stuffy" in the hallways during the summer. We are working on installing some type of exhaust fans in the corridors to help reduce the humidity. This should also help in the rooms as well. Thank you for your business. We hope to see you on your next trip to Hagerstown.

Sincerely,
Barb Estrada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Blanc, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

This property at 920 Dual Hwy. was chosen for it's pet friendly policy. My aunt found the property. We were in contact with Barb, the manger, who was helpful in getting the rooms for all 3 families who stayed there. Once we arrived at the property, we found it clean and although the outside had a closed supper club, the hotel was up-to-date with spacious rooms. A few hours after 2 of the 3 families had settled in, our aunt, who was to arrive the next day, called and wanted to check in a day early. The manager on duty, found my aunt an available room right next to mine. This way we were all together! The housekeeping staff was great, and worked around our hectic schedule to be sure our rooms were fresh and clean. The breakfast every morning was great. Always stocked and always tidy. Just a super location!

Room Tip: We were on the back side and both upper and lower floor rooms were nice.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camp Hill
Top Contributor
239 reviews 239 reviews
53 hotel reviews
Reviews in 76 cities Reviews in 76 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed July 2, 2014

We chose this place because of its convenience. It was a good choice. The staff was friendly and helpful. The rooms were large and clean. It appears that the motel was remodeled recently. The breakfast was fine-nothing special but there was a lot of fresh fruit.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, July 3, 2014
Thank you for choosing to stay at the Comfort Inn & Suites in Hagerstown. We know there are many hotels to choose from and are delighted that you picked us! It is so nice to hear that your room was clean and comfortable, and the staff friendly and accommodating. We hope to see you again some time. Have a great summer!

Sincerely,
Barb Estrada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #8 of 21 Hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Official Description (provided by the hotel):
Please note that due change in the franchise affiliation, the Days Inn property has been converted to and opened as COMFORT INN & SUITES with ALL NEW ROOMS as of July 22, 2011 after extensive interior and exterior renovations and address change. ALL OLD CUSTOMER REVIEWS & COMMENTS (from previous name Days Inn) SHALL BE DELETED COMPLETELY FOR THE FRESH START. Property Description: Free Deluxe Breakfast, 32" Flat Panel TV with free HBO, Free Wireless Internet, Business Center, Fitness Center and Microwave & Refrigerator, Iron & Ironing Board, Hair Dryer, in-room coffee maker in all Rooms and Suites. Points Of Interest include several restaurants within 2 Mi. , Premium Outlet Mall 5 Mi., Antietam Battlefield 12 Mi., City Park 2 Mi., Washington, DC and Baltimore, MD 70 Mi., Whitetail Ski Resort 20 Mi. Gettysburg, PA 35 Mi., Harper's Ferry 25 Mi., Wash. Co. Regional Airport 7 Mi. I-70 (Exit 32B) 2 Mi. & I-81 (Exit 6A) 3 Mi. ... more   less 
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