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“Great hotel” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)   |  
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Ranked #7 of 21 Hotels in Hagerstown
Surfside Bch
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great hotel”
4 of 5 stars Reviewed July 20, 2014

Upon happening across this hotel, we were very impressed with one of the people at the desk. We were greeted by two employees when we checked in at the hotel. The woman was very nice and polite, but we were very impressed with Eric, who was also there. He was very informative and friendly, just what we were looking for after a 10 hour trip in the car. Eric gave us a good tip on where to eat and was so nice to us upon arriving back after dinner. Too bad more motels/hotels don't have the great people like Eric. The motel was beautiful and breakfast was top notch. There could have been a couple of smoking rooms available. They did provide outside smoking, but it was not sheltered. We usually push on to a motel with smoking, but because of the hospitality Eric showed us, we decided to stay. So glad we did, overall a nice hotel.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, July 22, 2014
Eric & I would like to thank you for taking the time to post your review of the Comfort Inn & Suites. We are so happy that you enjoyed your stay with us. The management was delighted to hear that the staff is going the extra mile to make the guests feel welcome and comfortable. We are sorry that we could not provide you with a smoking room, but we are a completely non-smoking facility.
Thank you for choosing to stay with us. Stop in the next time you are in Hagerstown!

Best regards,
Barb Estrada
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142 reviews from our community

Traveler rating
    58
    65
    11
    5
    3
See reviews for
55
45
4
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
Worcester, Massachusetts
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

This room, "suite" was very large, totally clean and tastefully decorated. A larger refrigerator in the room than you normally find in a hotel room. A nice microwave and coffee maker. An exceptionally nice desk with a much more comfortable and modern desk chair than I've ever seen in a hotel before. We didn't need to use the bed that pulled out of the love seat sized couch, but the couch was very comfortable to sit on. The best thing of all was that both of the Queen sized beds in the in the room were very comfortable! Something ALL hotels should have as their #1 priority, for we are afterall, in need of a comfortable nights sleep when traveling! The bathroom was nice, but the shower head was very old and though it was, at one time, the type you could adjust to fit your preference for water pressure and such, it no longer turns or can be adjusted.......but that was the ONLY negative about the whole room! A very minimal inconvenience when everything else was "top notch"! The breakfast was exceptional for most hotels and the coffee was not only good, but HOT! yay!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, July 16, 2014
We can't thank you enough for posting such a great review of our hotel! We are so pleased that you enjoyed the new bedding and pillows! I will have Maintenance person address the shower head issue. Thank you for letting us know about it. I hope you have a wonderful summer. Please remember us the next time you are in the area.

Best regards,

Barb Estrada
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Montreal
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 10, 2014 via mobile

We stayed at the Comfort inn and Suites after a day of shopping at the outlets. We found the hotel well located, the price is great, rooms were clean and beds very comfortable. Breakfast was also very good. My only negative comment would be the humidity level in the rooms, but that is because of the carpets. It's a bit of a pain, but I would still return for a one nighter.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, July 16, 2014
Thank you for choosing to stay at the Comfort Inn & Suites, and also for taking the time to post a review of the hotel. I agree that it does get a little "stuffy" in the hallways during the summer. We are working on installing some type of exhaust fans in the corridors to help reduce the humidity. This should also help in the rooms as well. Thank you for your business. We hope to see you on your next trip to Hagerstown.

Sincerely,
Barb Estrada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Blanc, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

This property at 920 Dual Hwy. was chosen for it's pet friendly policy. My aunt found the property. We were in contact with Barb, the manger, who was helpful in getting the rooms for all 3 families who stayed there. Once we arrived at the property, we found it clean and although the outside had a closed supper club, the hotel was up-to-date with spacious rooms. A few hours after 2 of the 3 families had settled in, our aunt, who was to arrive the next day, called and wanted to check in a day early. The manager on duty, found my aunt an available room right next to mine. This way we were all together! The housekeeping staff was great, and worked around our hectic schedule to be sure our rooms were fresh and clean. The breakfast every morning was great. Always stocked and always tidy. Just a super location!

Room Tip: We were on the back side and both upper and lower floor rooms were nice.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camp Hill
Top Contributor
259 reviews 259 reviews
56 hotel reviews
Reviews in 84 cities Reviews in 84 cities
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed July 2, 2014

We chose this place because of its convenience. It was a good choice. The staff was friendly and helpful. The rooms were large and clean. It appears that the motel was remodeled recently. The breakfast was fine-nothing special but there was a lot of fresh fruit.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, July 3, 2014
Thank you for choosing to stay at the Comfort Inn & Suites in Hagerstown. We know there are many hotels to choose from and are delighted that you picked us! It is so nice to hear that your room was clean and comfortable, and the staff friendly and accommodating. We hope to see you again some time. Have a great summer!

Sincerely,
Barb Estrada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Top Contributor
346 reviews 346 reviews
38 hotel reviews
Reviews in 109 cities Reviews in 109 cities
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed June 28, 2014

We've stayed in a lot of Comfort Inns, and this is far from the best. It was clean and comfortable. But the room was small, there were not enough plugs, the bathroom fan was paticularly noisy, the sink didn't drain right and all the equipment in the exercise room was dysfunctional.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, July 3, 2014
We are very sorry that your stay with us was not as good as it should have been. While we are pleased to hear that your room was clean, we apologize for the noisy bath fan and slow drains. As far as the exercise equipment, I already spoke with the maintenance person about servicing the equipment. Thank you for your candor. We want guests to report any issues they experience so that we can make things better for everyone. We hope you are having a wonderful summer. Thank you for staying with us.

Best regards,
Barb Estrada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
3 of 5 stars Reviewed June 19, 2014

When I called for the reservation they were very helpful and pleasant to work with, the same on check in. The breakfast was fine. The room was clean. There were 5 of us and we all agree, we would stay here again. Thank you for being such a nice place to stay.

Room Tip: Having 5 adults we choose the 3 queen bedroom with 2 baths and it worked perfect for our group. The...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #7 of 21 Hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 73
Official Description (provided by the hotel):
Please note that due change in the franchise affiliation, the Days Inn property has been converted to and opened as COMFORT INN & SUITES with ALL NEW ROOMS as of July 22, 2011 after extensive interior and exterior renovations and address change. ALL OLD CUSTOMER REVIEWS & COMMENTS (from previous name Days Inn) SHALL BE DELETED COMPLETELY FOR THE FRESH START. Property Description: Free Deluxe Breakfast, 32" Flat Panel TV with free HBO, Free Wireless Internet, Business Center, Fitness Center and Microwave & Refrigerator, Iron & Ironing Board, Hair Dryer, in-room coffee maker in all Rooms and Suites. Points Of Interest include several restaurants within 2 Mi. , Premium Outlet Mall 5 Mi., Antietam Battlefield 12 Mi., City Park 2 Mi., Washington, DC and Baltimore, MD 70 Mi., Whitetail Ski Resort 20 Mi. Gettysburg, PA 35 Mi., Harper's Ferry 25 Mi., Wash. Co. Regional Airport 7 Mi. I-70 (Exit 32B) 2 Mi. & I-81 (Exit 6A) 3 Mi. ... more   less 
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