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“A Nice Surprise” 5 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)   |  
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Ranked #7 of 21 Hotels in Hagerstown
Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“A Nice Surprise”
5 of 5 stars Reviewed December 8, 2013

Don't let the closed restaurant adjacent to this Comfort Inn deter you. They only share a parking lot. This hotel is wonderful and our stay was perfect. The property appears to be recently renovated and it is neat, clean, and quiet inside and out. Our room and bathroom were clean, clean, clean, no odors in the room, the HVAC unit on the wall was quiet and warmed the room up quickly on a cold, rainy night, plenty of hot water and water pressure was great (with an adjustable shower head that worked!). The bed was comfy, and the bedding fresh and cozy. The pillows were clean and fresh. (Have I mentioned the word "CLEAN" enough times?) The front desk people were very nice, the breakfast (complete, not just continental, including waffles, eggs and sausage) was presented well and closely attended. This attention to detail should be the norm everywhere we stay, not "a nice surpise" when you find it. And all for $77/night! Can't beat it. We had never stayed in a Comfort Inn before this one, and we stayed in this location because of the Trip Advisor reviews. After our enjoyable stay, we were pointing out other Comfort Inns on the remainder of our trip. We never really took note of them before, but we plan to consider Comfort Inn first on other road trips in the future.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, December 11, 2013
Thank you so much for posting such a nice review on the Comfort Inn & Suites. Housekeeping was delighted to hear that you found the room so clean and comfortable. Thanks for choosing to stay with us! We hope to see you again some time. Have a great holiday!

Sincerely,
Barb Estrada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 reviews from our community

Traveler rating
    58
    65
    11
    5
    3
See reviews for
55
45
4
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
Holbrook, New York
1 review
5 of 5 stars Reviewed November 12, 2013

Stopped here on our way from Tenn to NY. VERY tired & VERY pleased with our room! Clean, quiet, & comfy beds & great price! The staff was very personable. It was a bit off the main hwy but it was easy to get back to it. Definitely worth the short detour & would definitely stay here again!

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, November 14, 2013
Thank you very much for all your glowing comments about your stay at the Comfort Inn & Suites. We are delighted to hear that your experience here was so positive, and that you would stay here again. We really appreciate you sharing this on Tripadvisor! Thanks again. We look forward to seeing you on your next visit to the Hagerstown area.

Sincerely,
Barb Estrada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Paltz, New York, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 2, 2013

We stayed here as a half-way point to our destination. It was late and pretty dark. The hotel signs on the road were thankfully very clear and definitely helped us to find the place. The room was very clean and arranged well. I chose this particular hotel based on other tripadvisor reviews and price range. Also because there was a breakfast and we wanted to get on the road early. We weren't disappointed. The breakfast was good, the staff was helpful. Someone even helped us to make our waffles.

Room Tip: You do have to walk up a flight of stairs for the second floor so if you have a lot of bags you may...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, November 5, 2013
Thank you for sharing your experience at the Comfort Inn & Suites. We are so happy that you chose to stay with us, and are pleased that your vacation started off on a good note! We really appreciate your business and hope to see you again some time. Thanks again, and we hope you have a great vacation.

Sincerely,
Barb Estrada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2013

We stopped here with no reservations late one night after traveling all day and Robin Moore made checking in a breeze. She was very friendly, professional and helpful. She made us laugh after a long day. The room was great. Very clean.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, November 1, 2013
Thank you for choosing the Comfort Inn. We are delighted that you took the time to post a review. We appreciate the nice comments, and hope to see you again some time!

Sincerely,
Barb Estrada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed October 22, 2013

Using an on line service we chose the Comfort Inn based on a picture, price and some favorable comments. A one-night mid-trip overnight stay was made an excellent experience because of the service and welcoming attitude of Debra behind the front desk. Rooms were clean, well organized and recently renewed. Breakfast as expected. Downside for handicapped, ill visitors is the lack of an elevator.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, October 24, 2013
Thank you for your recent review of the Comfort Inn & Suites. We are so happy you took the time to share your experience on Tripadvisor. Our goal is to give all our guests such a positive experience. Thank you for choosing to stay with us. We look forward to seeing you again.

Sincerely,
Barb Estrada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jasper, Georgia, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2013

We booked online, and were not sure what to expect. The room was really nice. The hotel was quiet as a mouse, and we slept well. Amazing breakfast- eggs, sausage, fresh waffles! We will be back- thanks!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, October 24, 2013
Thank you for such a positive review of the Comfort Inn & Suites! We are working very hard to exceed our guests expectations. We are pleased that you enjoyed the breakfast while you were here, since they say breakfast is the most important meal of the day!
Thank you for your business. We hope to see you again some time.

Barb Estrada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centereach, New York
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 18, 2013

Very nice room. Excellent breakfast with many choices. Clean and neat throughout the building. Only drawback here was there is no elevator an we were on the second floor. Ideal location close to I-70 and I-81. Outlet mall nearby and many great antique shops to visit. I took off one star for no elavator.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, October 20, 2013
Thank you for taking the time to write such a nice review of the Comfort Inn & Suites. We are delighted that you had such a pleasant experience. I'm sorry about the lack of an elevator. It is in the long-range plans to have one installed, but not in the immediate future. Until then, we will honor as many requests for downstairs rooms as possible.
Thanks again for choosing to stay with us. We hope to see you again!

Sincerely,
Barb Estrada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #7 of 21 Hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 73
Official Description (provided by the hotel):
Please note that due change in the franchise affiliation, the Days Inn property has been converted to and opened as COMFORT INN & SUITES with ALL NEW ROOMS as of July 22, 2011 after extensive interior and exterior renovations and address change. ALL OLD CUSTOMER REVIEWS & COMMENTS (from previous name Days Inn) SHALL BE DELETED COMPLETELY FOR THE FRESH START. Property Description: Free Deluxe Breakfast, 32" Flat Panel TV with free HBO, Free Wireless Internet, Business Center, Fitness Center and Microwave & Refrigerator, Iron & Ironing Board, Hair Dryer, in-room coffee maker in all Rooms and Suites. Points Of Interest include several restaurants within 2 Mi. , Premium Outlet Mall 5 Mi., Antietam Battlefield 12 Mi., City Park 2 Mi., Washington, DC and Baltimore, MD 70 Mi., Whitetail Ski Resort 20 Mi. Gettysburg, PA 35 Mi., Harper's Ferry 25 Mi., Wash. Co. Regional Airport 7 Mi. I-70 (Exit 32B) 2 Mi. & I-81 (Exit 6A) 3 Mi. ... more   less 
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