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“Linda” 5 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)   |  
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Hotel amenities
Special Offer
Choice Privileges Points
Ranked #9 of 21 Hotels in Hagerstown
Certificate of Excellence
Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Linda”
5 of 5 stars Reviewed October 26, 2013

We stopped here with no reservations late one night after traveling all day and Robin Moore made checking in a breeze. She was very friendly, professional and helpful. She made us laugh after a long day. The room was great. Very clean.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, November 1, 2013
Thank you for choosing the Comfort Inn. We are delighted that you took the time to post a review. We appreciate the nice comments, and hope to see you again some time!

Sincerely,
Barb Estrada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed October 22, 2013

Using an on line service we chose the Comfort Inn based on a picture, price and some favorable comments. A one-night mid-trip overnight stay was made an excellent experience because of the service and welcoming attitude of Debra behind the front desk. Rooms were clean, well organized and recently renewed. Breakfast as expected. Downside for handicapped, ill visitors is the lack of an elevator.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, October 24, 2013
Thank you for your recent review of the Comfort Inn & Suites. We are so happy you took the time to share your experience on Tripadvisor. Our goal is to give all our guests such a positive experience. Thank you for choosing to stay with us. We look forward to seeing you again.

Sincerely,
Barb Estrada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jasper, Georgia, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 22, 2013

We booked online, and were not sure what to expect. The room was really nice. The hotel was quiet as a mouse, and we slept well. Amazing breakfast- eggs, sausage, fresh waffles! We will be back- thanks!

Stayed October 2013, traveled as a couple
Helpful?
Thank JasperJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, October 24, 2013
Thank you for such a positive review of the Comfort Inn & Suites! We are working very hard to exceed our guests expectations. We are pleased that you enjoyed the breakfast while you were here, since they say breakfast is the most important meal of the day!
Thank you for your business. We hope to see you again some time.

Barb Estrada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centereach, New York
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 18, 2013

Very nice room. Excellent breakfast with many choices. Clean and neat throughout the building. Only drawback here was there is no elevator an we were on the second floor. Ideal location close to I-70 and I-81. Outlet mall nearby and many great antique shops to visit. I took off one star for no elavator.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tomjoad461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, October 20, 2013
Thank you for taking the time to write such a nice review of the Comfort Inn & Suites. We are delighted that you had such a pleasant experience. I'm sorry about the lack of an elevator. It is in the long-range plans to have one installed, but not in the immediate future. Until then, we will honor as many requests for downstairs rooms as possible.
Thanks again for choosing to stay with us. We hope to see you again!

Sincerely,
Barb Estrada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
1 review
4 of 5 stars Reviewed October 17, 2013

Clean, comfortable, handicap accessible, excellent breakfast, helpful staff, quiet. Our room was close to the breakfast room but it wasn't noisy. Close to an excellent outlet mall and other shopping/restaurants/attractions. I took one star off because of the musty smell in our room.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ridgewood, New Jersey
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 14, 2013 via mobile

This hotel was recently renovated top to bottom and it shows. The rooms are very nice with up to date paint colors. The bed was comfortable and bathroom was big and clean. The breakfast room was huge and lots of food choices. The only down side was the location. As we pulled off the road at the entrance there is a big empty building in the parking lot. My wife and I thought the hotel was closed, but driving behind that building we found the Comfort Inn.

Stayed October 2013
Helpful?
Thank Jeffcoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, October 15, 2013
Thank you for taking the time to post a review of the Comfort Inn & Suites. We are delighted that you enjoyed all our renovations. The management and staff are working hard to exceed our guests expectations. The vacant building in front definitely detracts from the appearance of the hotel, but because it is owned by someone else, we are limited on what we can do to enhance our curb appeal. We hope that people are reading our reviews and will stop in to see for themselves that we are much more than the outside suggests!
Thank you for choosing to stay with us. We look forward to seeing you again!
Sincerely,
Barb Estrada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perry,OH
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 2, 2013

This hotel was at our half way point between Cleveland and Nags Head, NC. The hotel was quite, clean, and reasonably priced. The $69.00 a night included breakfast. I definitely would stay here again. The "stay two trips and get one night free" is slightly misleading as you must read the fine print and call in the verify each stay.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, October 4, 2013
Thank you for taking the time to post a review of the Comfort Inn & Suites . We appreciate the feedback and are so pleased that you enjoyed your stay. I will pass along your comments about the fall promotion through our GM Hotline. We value our Choice Privileges members and want the rewards program to be as hassle-free as possible. Thank you again for choosing the Comfort Inn. We hope to see you again.

Sincerely,
Barb Estrada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Comfort Inn & Suites

Address: 920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #9 of 21 Hotels in Hagerstown
Price Range (Based on Average Rates):
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 73
Official Description (provided by the hotel):
Please note that due change in the franchise affiliation, the Days Inn property has been converted to and opened as COMFORT INN & SUITES with ALL NEW ROOMS as of July 22, 2011 after extensive interior and exterior renovations and address change. ALL OLD CUSTOMER REVIEWS & COMMENTS (from previous name Days Inn) SHALL BE DELETED COMPLETELY FOR THE FRESH START. Property Description: Free Deluxe Breakfast, 32" Flat Panel TV with free HBO, Free Wireless Internet, Business Center, Fitness Center and Microwave & Refrigerator, Iron & Ironing Board, Hair Dryer, in-room coffee maker in all Rooms and Suites. Points Of Interest include several restaurants within 2 Mi. , Premium Outlet Mall 5 Mi., Antietam Battlefield 12 Mi., City Park 2 Mi., Washington, DC and Baltimore, MD 70 Mi., Whitetail Ski Resort 20 Mi. Gettysburg, PA 35 Mi., Harper's Ferry 25 Mi., Wash. Co. Regional Airport 7 Mi. I-70 (Exit 32B) 2 Mi. & I-81 (Exit 6A) 3 Mi. ... more   less 
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