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“Quiet, clean, comfortable” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)   |  
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Ranked #7 of 21 Hotels in Hagerstown
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
“Quiet, clean, comfortable”
4 of 5 stars Reviewed September 16, 2013 via mobile

This hotel was reasonably priced and convenient. It was quiet and very clean. The front desk staff was friendly. The breakfast was typical for what you expect in a hotel in this class. My only complaint was the overpowering smell of some sort of ir freshener in the hallway leading to my room that also seeped into my room (and probably others along the hall.) I think it was either masking a pet or mildew smell somewhere underneath that scent. Other than that, I would definitely stay there again!

Stayed September 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, September 18, 2013
Thank you for taking the time to provide a review of our hotel. We are delighted to hear that your experience was mostly positive. We are currently addressing the issue of odors in the hallway, an issue that has been mentioned by other guests as well. Our goal is too eliminate the problem, not cover it with another offensive smell! Housekeeping has been instructed to use a lighter touch when using a deodorizer. A little goes a long way.
Thanks again for choosing the Comfort Inn & Suites. We hope to have the opportunity to see you again.

Sincerely,
Barb Estrada
Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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135 reviews from our community

Traveler rating
    55
    61
    11
    5
    3
See reviews for
52
44
4
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
Cadiz, Kentucky
Top Contributor
122 reviews 122 reviews
87 hotel reviews
Reviews in 94 cities Reviews in 94 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed September 6, 2013

Friendly, efficient check-in. Large king room was very clean with all the usual amenities. Within a mile of the motel are several restaurants including Denny's, McDonalds and Bob Evans. Although it is situated on a main highway, we heard no highway noise. Parking seemed inconvenient to me and hotel has no automatic doors, so difficult to get in when your arms are full of luggage. Very large, well-arranged breakfast area, with a very efficient lady keeping it stocked and clean. (She gets an A++ in my book!) I would definitely stay here again

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Director of Sales at Comfort Inn & Suites, responded to this review, September 10, 2013
Thank you for taking the time to provide us with your feedback on your stay with us. We certainly appreciate all the kind remarks. We know there are many hotels to choose from in Hagerstown, and are working hard to make each guest experience the best it can be. We still have a ways to go, but your comments let us know that our efforts are being noticed. Thank you for choosing to stay at the Comfort Inn & Suites.

Sincerely,
Barb Estrada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Top Contributor
173 reviews 173 reviews
28 hotel reviews
Reviews in 86 cities Reviews in 86 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 4, 2013

We have had continued good experiences at Comfort Inn & Suites in many places. This one was one of them. The room was clean. The desk clerk was helpful and pleasant. THe only problem is that, from the street, it looks like it is deserted. The restaurant that is part of the building is in the front and, at the moment, it is being remodeled. Overall, from the street, it looks like the entire place is deserted except for construction vehicles. Most guest vehicles are in the back and not visible from the street. I guess this will be corrected when the remodeling is finished. In the meanwhile, do not drive away. The place is good.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellmawr, New Jersey
Top Contributor
90 reviews 90 reviews
13 hotel reviews
Reviews in 37 cities Reviews in 37 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 19, 2013

Stay here for a one night stay. The room was clean and the bed was very comfortable. Got a good night rest. Close to the Hagerstown Suns minor league Baseball. Breakfast was good. waffles maker Only complaint was in my room 124 you cloud not close the curtains all the way. Told the front desk clerk when I check out. Would stay here again if I'm in the area again.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zephyrhills, Florida
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 19, 2013

My Dad and I stayed here based on ratings on TripAdvisor. A couple of people staying in rooms not far from where we were staying got pleasure out of slamming doors off and on as late as 10:30-11pm when I was trying to get some sleep. The lady at the front desk at check in was very kind and polite. I would've preferred an upstairs room, but was unhappy there was no elevator. You offered a nice complimentary breakfast, the coffee was hot a fresh.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, VA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 12, 2013

This is the 2nd year in a row that we've stayed at this Comfort Inn for a cycling weekend we do each year in August. The staff is friendly and helpful, the rooms are comfortable and clean, the location is convenient to downtown Hagerstown and a number of area restaurants, and the price has been reasonable both times we've stayed at this Comfort Inn. Each room has a fridge and microwave. The bed was comfortable although not quiet as firm as we like. The shower had good water pressure and a decent shower head. We didn't use it but they have a guest laundry which could be an advantage.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, Front Office Manager at Comfort Inn & Suites, responded to this review, August 14, 2013
Thank you for taking the time to share your experience at the Comfort Inn & Suites. We are delighted that your stay with us was a positive one. We love feedback from our guests because it helps us learn and improve our customer service skills. We hope to see you again!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 3, 2013

The room was very Clean, comfortable beds. The cleanliness of the bathroom is my biggest thing and the bathroom was clean as well and a big size. We were barely in the room, but it was comfortable and appealing.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #7 of 21 Hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 73
Official Description (provided by the hotel):
Please note that due change in the franchise affiliation, the Days Inn property has been converted to and opened as COMFORT INN & SUITES with ALL NEW ROOMS as of July 22, 2011 after extensive interior and exterior renovations and address change. ALL OLD CUSTOMER REVIEWS & COMMENTS (from previous name Days Inn) SHALL BE DELETED COMPLETELY FOR THE FRESH START. Property Description: Free Deluxe Breakfast, 32" Flat Panel TV with free HBO, Free Wireless Internet, Business Center, Fitness Center and Microwave & Refrigerator, Iron & Ironing Board, Hair Dryer, in-room coffee maker in all Rooms and Suites. Points Of Interest include several restaurants within 2 Mi. , Premium Outlet Mall 5 Mi., Antietam Battlefield 12 Mi., City Park 2 Mi., Washington, DC and Baltimore, MD 70 Mi., Whitetail Ski Resort 20 Mi. Gettysburg, PA 35 Mi., Harper's Ferry 25 Mi., Wash. Co. Regional Airport 7 Mi. I-70 (Exit 32B) 2 Mi. & I-81 (Exit 6A) 3 Mi. ... more   less 
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