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“Second visit -- still like it!” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)   |  
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Choice Privileges Points
Ranked #9 of 21 Hotels in Hagerstown
Certificate of Excellence
New Hampshire
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Second visit -- still like it!”
4 of 5 stars Reviewed April 22, 2012

We stayed here again on a two day road trip from Georgia to New England. We liked it just as much the second time! Maybe more. It was a warm mid April Thursday night so there weren't many guests. Another reviewer mentioned the "lonely" atmosphere. I hope this place has more business that what I've seen because it really is a good hotel. Even though it is a newly remodeled/renovated hotel, the two things that need changing that would help a LOT are (1) the lighting and (2) the landscaping. They used the new fluorescent lighting to be "green" but they give the corridors a weird yellowish cast (maybe the wall paint is wrong for them, too). And they are just not bright enough. But the decor is really good when you look at it. And the landscaping is practically non existent giving the place an undeserved downscale look outside. BUT, the furniture, the carpets, the flat screen TVs, the wall prints, the draperies, the employees and the service are really nice. The lady who does the "free" breakfast seems to take pride and it shows. I've had some pretty crummy free hotel breakfasts lately but this one is a bright spot. Nothing elegant but everything to get you going. Look for a coupon in the interstate coupon books. Price is about $59 and well worth it.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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178 reviews from our community

Traveler rating
    69
    81
    18
    4
    6
See reviews for
69
59
6
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Any
English first
Concord, New Hampshire
1 review
5 of 5 stars Reviewed April 17, 2012

Have to admit that we were a little apprehensive when first arriving, but we were pleasantly surprised. The staff were very accommodating and the rooms were exceptionally clean. Also a great breakfast! It appears that this hotel was recently renovated. We will put it on our list to stop there next fall.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MD013, General Manager at Comfort Inn & Suites, responded to this review, April 19, 2012
Thank you very much for the nice comments regarding your recent stay at the Comfort Inn & Suites of Hagerstown. A total hotel renovation was completed in July 2011, and we are very excited about all the great changes that were made ! It's wnderful to hear that we exceeded your expectations. Thank you for staying with us. We look forward to seeing you again.

Dinesh Patel
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Columbus, Ohio
Level Contributor
113 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed February 29, 2012

Was hesitant to book a room here after reading the reviews. Decided to take a chance since they were a few years old and I am GLAD I did!

Very quiet hotel...friendly staff....clean and spacious rooms and a wonderful nights sleep!

Everything was clean, all my special requests were met in advance, the bed was very comfy and the entire stay was pleasant!

I will absolutely return in the future!

  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Charleston, South Carolina
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed January 18, 2012

We arrived late after a long drive. The hotel is located a couple of miles from I-81, in the middle of downtown Hagerstown. Long corridors lined with metal doors, pools of yellow lighting interspaced with pillars of dark, and low occupancy make this the creepiest hotel I've ever been in. My wife commented that she half-expected to see Jack Torrance appear around the corner.

The desk staff was pleasant, the room was quiet (as requested), and the hotel looked marginally more appealing in the daylight but, since most people tend to check in later in the day, the renovations can't come fast enough for this place. This hotel is best for the blind.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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MD013, General Manager at Comfort Inn & Suites, responded to this review, February 28, 2012
We were very sorry to hear that your experience at the Comfort INN & SUITES was not a positive one. Hotel occupancy in Hagerstown during the winter months can be very low, and we have certainly had our share of "slow" nights. Unfortunately, this can create a feeling of being isolated and alone. We are so sorry that you were uncomfortable. We are really striving to give every guest a great experience, which is why we underwent a complete renovation. Your feedback has shown us that we should be much more aware of assigning rooms during slower nights so that our guests don't feel like they are they only people in the building. Thank you for taking the time to provide your comments. No matter where you choose to stay in the future, please don't hesitate to contact the hotel desk if anything makes you feel uncomfortable or uneasy. Thank you again for your honesty.

Sincerely,
Barb Estrada
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Langhorne, Pennsylvania
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 11, 2012

This hotel is a great value. Newly remodeled and with a staff that is helpful and pleasant. Don't expect a great impression from the outside but the clean updated rooms are what I really want. The fitness room equipment is new in the past few months. Typical Comfort Inn breakfast which is adequate to start the day. Money saved vs. Hampton you can buy a gourmet dinner.

This will be my future choice for my business travel.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Meadville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 30, 2011

This Comfort Inn fell below my other experiences with the same hotel chain. The staff were minimal and the front desk clerk was unpleasant about my company's arrangements for payment. There was no elevator - the hotel is only two stories, but lugging multiple cases up the stairs was a problem. The stairwells were secluded and could be a security issue, as well. The room was clean and amenities worked, but the heater was the kind that either runs full-blast and cooks you, or doesn't run at all. The 'fitness center' was the size of a closet, with no free weights and almost no other equipment. It also posed a security issue for women traveling alone, with one door and no visual connection with any other part of the hotel.

I would not stay at this hotel again. Comfort Inn needed to think about security and staffing issues more, not to mention springing for an elevator.

Stayed October 2011, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 20, 2011

Stayed here one night on a 18 hour drive from south to north. This place was converted in the last few months from an old Days Inn to a Comfort Inn. Although not beautiful outside, the interior is well done. The decorating scheme is a take off on modern Euro and looks pretty good. Wall prints in room were black and white Paris scenes, one painted red accent wall, tasteful contemporary furniture and drapes, and the best king mattress I've seen in a hotel in a long time. VERY COMFORTABLE!!! With a coupon from the Interstate coupon book, this place is a real bargain. (Breakfast was okay.)

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Comfort Inn & Suites

Address: 920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #9 of 21 Hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 73
Official Description (provided by the hotel):
Please note that due change in the franchise affiliation, the Days Inn property has been converted to and opened as COMFORT INN & SUITES with ALL NEW ROOMS as of July 22, 2011 after extensive interior and exterior renovations and address change. ALL OLD CUSTOMER REVIEWS & COMMENTS (from previous name Days Inn) SHALL BE DELETED COMPLETELY FOR THE FRESH START. Property Description: Free Deluxe Breakfast, 32" Flat Panel TV with free HBO, Free Wireless Internet, Business Center, Fitness Center and Microwave & Refrigerator, Iron & Ironing Board, Hair Dryer, in-room coffee maker in all Rooms and Suites. Points Of Interest include several restaurants within 2 Mi. , Premium Outlet Mall 5 Mi., Antietam Battlefield 12 Mi., City Park 2 Mi., Washington, DC and Baltimore, MD 70 Mi., Whitetail Ski Resort 20 Mi. Gettysburg, PA 35 Mi., Harper's Ferry 25 Mi., Wash. Co. Regional Airport 7 Mi. I-70 (Exit 32B) 2 Mi. & I-81 (Exit 6A) 3 Mi. ... more   less 
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