Reserved room thru Priceline. We were on our way home from a driving trip to Vermont from Tennessee. There were nine of us and we rented three rooms. The check in lady was overwhelmed and it took a long time to check in. About twenty minutes after check-in my son called from his room and said he found a bed bug when he pulled his sheet down. I didn't believe him. Went down and sure enough he had one. Went down and told front desk clerk. She made arrangements to move us. Went up to tell my wife about it she checked our room and found evidence of bed bugs (dead ones) and stains. Front desk moved us too. While searching we looked under the mattress and were surprised to find several handfuls of sunflowers seed shells between the mattress and box spring. Bad housekeeping. We had three rooms and found live bed bugs in one, dead bed bugs in the other and nothing in the third. We moved to new rooms and found nothing in those. Next morning manager informs us we will not be charged for the rooms and he would run our stuff thru the dryer to kill any stow aways. They fed us breakfast and dried our stuff. We didn't leave until two, way behind schedule. The staff seemed like they wanted to help and appeared to go out of the way to help. It wasn't till later after we returned home that I became upset. I did not notice things missing or destroyed until we unpacked. My son's library books had been run through the dryer and destroyed. We found pages in the laundry.. That was it. I had to pay for those. My magazines were missing and my sons socks were gone. I have no theories on the socks. The books and mags were just sloppy follow thru and they did not tell us of the mistake. I would rank this as one of my top three worst stays at any hotel. I think the staff wanted to do the right thing but it fell short and I am angry that I had to absorb the loss of time and money because of this episode.
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- Also Known As:
- Best Western Hagerstown
- Hagerstown Best Western